Lediga jobb Calabrio i Stockholm

Calabrio is looking for a highly motivated Manager to lead the WFM Product Management Team. Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to take on a leadership role in a global software organization.



About the job

- Act as the ultimate responsible for our Workforce Management product area
- Manage a team of product owners and product experts and be responsible for competence development and recruitment to this team
- Be a product evangelist, close to the market, spending a majority of your time with customers and our global sales team
- Interact with development leadership to improve processes and decide on priorities
- Be part of the Product Management leadership team, responsible for the growth and health of the whole Calabrio ONE suite of products
- Own the long-term vision and roadmap of the product and regularly meet with the executive team to present the health of the product and plans to improve it.
- Identify product gaps, generate new ideas and influence investment decisions to improve product capabilities. Manage milestones, deliverables and launches.
- You will monitor and improve metrics such as revenue, growth, bookings, delivery-times, customer satisfaction and support-status. Ultimately, you will be responsible for the P&L for the product area


About you

- You have around 10 years of experience in Product Management, including competitive analysis and strategy planning
- You have a Bachelor´s degree in Engineering, Technology, Business Management or similar
- Experience in contact center, unified communicates, workforce planning and management solutions
- Excellent communication skills, both written and spoken English
- You are a born seller, with experience from B2B sales processes
- Experience in advanced B2B software industry
- Experience working with and understanding various platforms and technologies and Markets (ACD, PBX, CRM, Mar-tech, CX, QM, WFM, WEM, WFO, CTI etc.)


About Calabrio

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com. Visa mindre

Are you a customer-driven person with a curious technical mind? Would you also like to work for a successful company in an international environment with great culture values? Then you should continue reading! Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company.



About the job

This position provides a wide variety of challenges requiring use of tools, software and technology to solve problems.?You will work closely together with our customers, project managers and account managers to identify and understand the needs of our customers and prospects.This position is in our Stockholm office and most of the work is performed from the office as you will remotely serve customers all over the world. You will be reporting to Manager, Implementation Engineering International.

Tasks

- Deploy and configure Calabrio’s WFO Suite of products; including QM, WFM and Analytics
- Support Calabrio partners as they deploy our (WFO) Suite.
- Consult and validate hardware architecture designs
- Troubleshoot and solve IP Telephony (Cisco, Avaya, etc.) and other technical issues
- Document field-discovered software defects for software development teams
- Project meetings
- From time to customers for onsite work (15%)


About you

- You have good knowledge in Microsoft Best practices
- You have network Administration experience
- You have Linux/Docker skills
- CCNA/CCNP and VMWare and/or Citrix knowledge is a plus
- Experience with telecommunications technology is advantageous
- You communicate well in English
- You enjoy working close to customers
- You are a fast learner and curious to learn new things


About Calabrio

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com or Emma Schäfer, Manager Implementation Engineering at emma.schafer@calabrio.com Visa mindre

If you are a Senior Consultant with a strong BI background and looking for a real challenge, this is a great opportunity to make key contributions to a growing global tech company. Our goal is to become the market leading, true multi-tenant SaaS customer experience intelligence platform! Teleopti is acquired by Calabrio and as two great companies become one, we have even more power to reach our goals.



About the job

As the Senior Consultant within Business Intelligence in Calabrio International, you will lead implementations, discover, develop and deploy high-quality solutions based on Calabrio Advanced Reporting - business intelligence for Contact Centers. The position is located in Stockholm but requires frequent traveling in the Nordics and Europe.

Tasks

- Provide technical leadership in Sales Engineering and Consulting Services engagements and projects, at customer sites and working remotely
- Drive all aspects from customer requirements and design to deployment using Calabrio Advanced Reporting
- Establish a long-term relationship with customers on a continuous conversation approach, managing its expectations and discovering new business possibilities with them
- Perform database analysis, data modelling and validation
- Extend current knowledge of Calabrio Advanced Reporting
- Assist in the development of standard reusable consulting service offerings, including definition of tasks, deliverables and estimates
- Document best practices in deploying Calabrio Advanced Reporting, sharing internally for reuse by customers and partners
- Lead custom workshops for specific areas
- Mentor and coach other consultants, customer and partner staff
- Assist in the elaboration of commercial proposals to customers by developing scope & effort estimates


About you

- Strong client-facing, communication, analytical and interpersonal skills working within cross-functional teams
- Demonstrated ability to provide leadership of entire project teams, manage, monitor and control all tasks, resources and risks and issues for the project duration
- Demonstrated ability to lead requirements discovery workshops, make appropriate project-level scoping and prioritization decisions
- Demonstrated ability to interact with project-level customer management and business teams
- Understanding of project management methodologies and experience with agile development
- BA/BS in Computer Science or Software Engineering
- 8+ of years’ experience in working on a commercial (BI) software product
- Extensive consulting experience in BI application development and delivery
- Strong experience in data modelling and knowledge of databases




About Calabrio

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com. Visa mindre

Calabrio is on the lookout for a Product Knowledge Manager to join the Business Development team in Stockholm. Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us grow and develop even further as a company!

About the job

You will be responsible for making sure our delivery teams have all the knowledge they need when they meet our customers. This is maybe the single position in the company where you have most contact with colleagues - so we are looking for a product expert with great communication skills and plenty of drive. As part of the product team you would also be closely involved in forming the road map of the WFM-product.

Tasks

- Knowledge transfer and proactive enablement of our delivery teams
- Being proactive on the short-term road map and be in constant dialogue with product owners to be able to proactively inform delivery teams on new functionality that is coming up


- Work closely with the WFM-product team in Stockholm, and with central product and launch-functions in Minneapolis
- Present and lead discussions at user events
- Manage our Ideas Community, where we collect ideas/requests on how to improve


About you

- You have 3+ years of Contact Center or Workforce Management experience with hands-on user experience from advanced WFM-solutions
- You have a post-secondary education
- You have excellent communication skills, both written and spoken, in English
- You have great presentation skills
- You are a doer and problem solver who loves to help others


About Calabrio

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.



A bit about our culture

Your personal skills are of great importance to us. Teleopti - A Calabrio Company - is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com. Visa mindre

We are now looking to strengthen our marketing team in Stockholm! You will be responsible for driving demand through end-to-end marketing programs, partnering closely with marketing and sales. We’re looking for a results-oriented, creative and data-driven marketing pro who will acquire and nurture prospects to drive marketing-qualified opportunities. This position will primarily focus on German speaking (DACH) and Central/Eastern Europe markets.



About the job

- Build and execute a regional campaign strategy that leverages compelling, content-based vertical and persona-based messaging for demand generation programs.
- Create and execute email nurture plans for targeted segments within our existing database-to engage and increase velocity in the lead funnel
- Write and produce copy for landing pages, nurture campaigns, prospecting campaigns and digital advertising
- Create and run account-based marketing strategies with sales and business development teams to drive demand in defined accounts. Owns ABM technology stack to drive execution of strategy
- Manage and execute all webinar programs by soliciting content from SMEs, finalizing presentations, technology setup, advertising, follow-up and reporting
- Research competitive campaigns and identify ways to differentiate Calabrio’s messaging and go-to-market campaigns to drive target market engagement

Skills & Experience

- Bachelor’s degree required
- 5-6 years of marketing experience in a B2B company preferably within the software industry
- Experience in owning end-to-end marketing campaigns designed to hit defined targeted audiences with the end goal of driving qualified leads into the marketing pipeline
- Firm understanding of modern marketing activities such as inbound marketing, marketing automation and account-based marketing
- Strong understanding of a complex sales cycle and marketing funnel stages
- Excellent written and verbal communication skills in English and German
- Strong working knowledge of CRM systems; Salesforce experience preferred
- Experience with marketing automation such as Pardot, Eloqua or Marketo

About Teleopti - A Calabrio Company

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

Your personal skills are of great importance to us. Teleopti - A Calabrio Company - is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com. Visa mindre

Vi söker nu ytterligare en stjärna för att förstärka vår HR-avdelning i Stockholm. Calabrio förvärvade det tidigare svenskägda produktbolaget Teleopti under sommaren 2019 och vi är nu mitt i en spännande integrationsfas. Nu är en bra tid att börja för att vara med på vår framgångsresa. Som vår HR koordinator får du möjlighet att kombinera det bästa av två världar; med systemens hjälp, arbetar du med att skapa och utveckla effektiva administrativa processer samtidigt som du, som en del av HR, arbetar nära alla kollegor från olika delar av verksamheten.

Om jobbet

I rollen som HR koordinator kommer du vara vår superuser för vårt HR-system Workday och ytterst ansvarig för all administration som är kopplad till Workday. Du är spindeln i nätet för samarbetet med våra olika lönepartners världen över. Du stöttar också verksamheten med löpande HR administration och rapporter.

Tillsammans med övriga HR-kollegor jobbar du för att stärka och bibehålla vår position som en attraktiv och engagerande arbetsplats. Ett riktigt bra ställe att arbeta på!

Om dig

Vi söker dig som har en akademisk bakgrund och/eller några års erfarenhet av HR administration. Erfarenhet av HRIS Workday är meriterande. Viktigast är dock är dina personliga egenskaper. Du är flexibel, orädd och har lätt att anpassa dig till olika situationer och kulturer. Du gillar att jobba målinriktat med hög grad av noggrannhet, struktur och självständighet. Du är flytande på både svenska och engelska, muntligt såväl som skriftligt.

Om Teleopti

Calabrio har nyligen förvärvat Teleopti. Kombinationen av Teleopti's WFM-programvara (Workforce Management) tillsammans med Calabrios kundupplevelse-lösningar skapar den ledande SaaS-lösningen för en optimal kundupplevelse. Både Calabrio och Teleopti har satsat på att tillhandahålla innovativa produkter som skapar positiva miljöer för anställda där de kan växa, förbli engagerade och vara produktiva. Tillsammans har Calabrio och Teleopti kunder från hela världen och exempel på några utav dessa är Best Buy, Rabobank, Shopify, Netflix och GE Appliances.

Om vår kultur

Din personlighet är av stor vikt för oss och vi kännetecknas av en stark entreprenörsanda. Du kommer att trivas hos oss om du är kundorienterad och drivs av att ta initiativ och får saker gjorda. Vi har genom åren byggt en stark grund av nöjda kunder och partners och är nu redo att ta nästa steg för att öka tillväxten. Nu har du chansen att bli en del av ett internationellt företag med en banbrytande produkt, motiverade anställda och mycket nöjda kunder.

Ansök idag! Har du frågor kan du kontakta Sara Mensi, Talent Acquisition Specialist, på sara.mensi@calabrio.com. Visa mindre

Teleopti - A Calabrio Company - is now we are on the lookout for yet another engaged member to expand our product team based in Stockholm, Sweden. As our new Product Owner, you will join a team of product owners and be responsible for the short-term road map for one of our core product areas. You will make sure that we continue to lead the way in innovative software for Workforce Management and you will have the opportunity to work closely with users at the world´s most advanced contact centers. In a highly autonomous role, you now get the opportunity to make your mark as part of an innovative and collaborative team!

About the job

- Responsible for the 0-6 months road map for one or several functional areas and provide input to the long term road map
- Ensure that functionality for these specific areas meets customers’ needs
- Negotiate and discuss priorities, estimate development time and scope with stakeholders
- Work closely with Agile coaches and R&D teams to create understanding for the road map and to ensure that we deliver high throughput and high quality on time

About you

- First and foremost, you are passionate about business analysis, driven by identifying the needs of stakeholders and you enjoy the collaboration with R&D to ensure that requirements are implemented
- You have excellent communication skills in English and you thrive with communicating on all levels; with internal and external stakeholders
- You have experience from Workforce Management, and are used to be the voice of the customer
- You understand Agile development methodology; we use Kanban to limit the number of parallel tasks for each team to ensure short lead times and high throughput
- You enjoy working closely in a small team and have the confidence to make key decisions, work autonomously and express your ideas and opinions

About Teleopti - A Calabrio Company

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

Your personal skills are of great importance to us. Teleopti - A Calabrio Company - is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com. Visa mindre

Looking for a part time job with high flexibility?
Do you want to work with colleagues, teams and customers from around the world? Are you seeking for the opportunity to combine your studieswith work? At Teleopti you come face to face with world class customer service. And we see you.Now we are on the lookout for yet another star, a new member to our Service Desk 1st line pool.

About the job:
The purpose of the job is to provide high quality customer service for all our customers during evenings, nights, weekends,public holidays and flexibleoffice hours. The work will vary frombeing performed from your home and the office. Teleopti Service Desk provides support in over 14 countries globally including US, Brazil, China and Russia.

Main Tasks and Responsibilities

- Registration of incoming customer support requests via phone or mail
- Monitoring of mail in pending customer cases
- Basic user support

About you:

- You are looking for a job with flexible hours
- You have a customer and service oriented mindset
- You have excellent communication skills both verbally and in written, in both Swedish and English. Knowledge in other languages, preferably Spanish, Portuguese or Arabic is considered advantageous.
- You have flexibility to adapt to different situations and to different cultures
- You have excellent IT skills and good technical understanding

About Teleopti

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

At Teleopti we see no boundaries when it comes to diversity at our offices. Diversity enriches our organization and our customer relations. We are also proud that the people who matter most appreciate our closeness. Every year we are rated highly in the Great Place to Work rankings and nine out of ten of our customers recommend us. We build our business with the support of helpful and dedicated colleagues and managers, in short, a workplace in which we see each other and our customers.

Apply!

We are curious to meet you and excited to tell you more about who we are and what we do. Welcome to send us your application!

For additional information contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@teleopti.com Visa mindre

Teleopti - A Calabrio Company invests a lot in product development, and Research & Development has more than 60 passionate colleagues in Sweden alone. We are now on the lookout for yet another star - a Test Engineer, who wants to work with colleagues and customers from all over the world. Here you will come face to face with world-class agile development and work with the latest technologies.

Striving towards continuous delivery, we deliver new features to our customers every week. This is possible thanks to many years of test-driven development. With each push of new code, thousands of tests are run automatically. Our build and release infrastructure ensure that what developers push can be released the same day.

This position is located at our office in Stockholm. Our other R&D sites in Sweden are found in Jönköping, Strängnäs and Gävle.

What you’ll do

As a Test Engineer, you will play an important role in our team. You will work closely with both the members of your development team and the other testers in the QA guild, surrounded by peers who trust each other and encourage you to try without the fear of failing. TDD is used throughout the organization and as a Test Engineer, you will be working to reach the joint goal of your team, participating in deciding what to test, how to test and in the end ensuring quality.

All teams work closely with the product owners and customers to turn their ideas and requirements into high-quality applications. We want you to drive and take initiatives to always improve Teleopti’s products and processes.

Your days will be filled with

- Discussing the impact map with the product owner, to understand the value we want to deliver to our customers
- Working closely with your development team to make sure that all functionality is sufficiently tested, and provide quick feedback to the developers
- Actively seek out opportunities to automate our quality assurance processes
- Continuously improving the way we work, with the help of the team’s Agile Coach
- Working with testers in other teams to exchange best practices and perform pair or mob testing

Who you are

- You have solid knowledge of how to plan, perform and report test work
- You have knowledge about test automation practices
- You are not afraid to try out new tools, and enjoy keeping up to date with the latest trends within testing and quality assurance
- You believe in test-driven development
- You thrive working in a team where everyone’s opinion is valued
- You are fluent in English
- Experience from developing complex web solutions is advantageous

About Teleopti - A Calabrio Company

Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

A bit about our culture

Your personal skills are of great importance to us. Teleopti - A Calabrio Company is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply!

Come together with us and build the best company in our space! The selection and interviews are ongoing. If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at sara.mensi@calabrio.com. Visa mindre

Do you thrive in a collaborative, professional and truly international work environment? Are you at the beginning of you career and want to kick-start your finance adventure, then this might be the opportunity you are looking for!

You will be part of our Finance team of 10 persons as well as collaborate with other colleagues within the Teleopti-Calabrio corporation

What about the job?
- A key role in monthly, quarterly and annual closings
- Responsible for accounts payable
- Processing bank payments
- Reconciliation and analysis of P&L as well as balance sheet
- General ledger entries
- Intercompany transactions
- Minimum a BSc in Business Administration/Finance/Economics or similar

What about you?
- 1-2 years of relevant working experience
- Proficient knowledge in Excel
- Analytical and pay great attention to detail
- Fluent in English, additional languages are considered advantageous
- A team-worker with a positive and open minded attitude
- Enjoy being part of a dynamic environment where continuous change is a natural part of your daily working life

What about Us
On June 10th, Calabrio acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Enriching the lifes of employees is a core value shared by Calabrio and Teleopti. Our work place is built on collaboration and we believe that open and transparent communication is a foundation for employee engagement. Diversity enriches our organization and we are proud that the people that matter the most appreciate our closeness. Both Calabrio and Teleopti have been awarded as a great workplace for more than 6 consecutive years.

Come together with us and build the best company in our space Visa mindre