Lediga jobb Sinch Sweden AB i Stockholm

We are building a customer facing customer data, reporting, and insights platform that enables businesses to access, understand, and act on their communication data across multiple Sinch products and channels. As businesses increasingly relies on data, This role plays a foundational part in transforming large-scale internal data capabilities into consistent, customer-facing value.
As a Product Manager – Customer Data, Reporting & Insights Platform, you will operate as a platform and enablement PM, working across product lines, data platform teams, and engineering. Your primary focus will be establishing the core reporting and data access foundation — spanning UI, APIs, and other relevant ways to share data exports — enabling product teams to expose data and insights in a scalable, standardized way.
This is an individual contributor role, reporting into product leadership, with broad impact across multiple global teams.
What You’ll Do
Own and deliver foundational reporting and data access capabilities, including dashboards, APIs, and exports, built on Sinch’s global cloud-based data platform
Define consistent patterns and standards for metrics, data models, APIs, and access control to ensure a unified customer experience across products
Enable product teams to contribute their data and insights by defining clear onboarding paths, shared contracts, and reusable platform capabilities
Support diverse customer data needs, from ready made reporting and insights to raw data access and integrations into customer data platforms
Collaborate closely with analytics, data, and insights teams to evolve the platform from reporting toward insights, alerts, and intelligent automation
Drive cross-functional alignment across product lines, data platform teams, and engineering on priorities, ownership, and execution
Own the roadmap and execution, balancing speed of delivery with long-term scalability and platform evolution

Why This Role Matters
Sinch generates massive volumes of valuable communication data, but today that data can be difficult for customers to access and use consistently across products. This role is critical to:
Turning internal data into clear, actionable customer insights
Enabling product teams to expose data without building one-off solutions
Laying the foundation for future intelligence, alerts, and automation
Establishing a core data platform that becomes integral to customers’ businesses
This is an opportunity to build something foundational, with long-term impact across the entire Sinch product ecosystem.

Requirements
To succeed in this role, we believe you have:
5+ years of experience in product management, ideally with data platforms, APIs, or analytics products
Strong experience working with customer-facing data products, reporting, or developer platforms
A platform and enablement mindset, with the ability to build systems other teams rely on
Proven ability to collaborate across multiple teams and domains, including data, engineering, and product leaders
Structured thinking and comfort defining standards, models, and reusable patterns
A pragmatic, delivery-focused approach — you can start simple and evolve capabilities over time
Strong communication skills and a customer-aware mindset
Our corporate language is English; please submit your application in English.
Applicants must:
Hold Swedish or EU/EEA citizenship, or
Have a valid Swedish work permit
Relocation and visa sponsorship are not available for this role.
Our Hiring Process
We are committed to a fair, objective, and inclusive hiring process. Our approach includes structured, competency-based interviews designed to assess skills, experience, and role fit. In some cases, we may also include data-driven assessments to support better hiring outcomes. Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely at every step of their journey.
As part of Sinch, Mailjet benefits from a broader ecosystem while staying focused on building a simple, reliable, and powerful email experience.


DESCRIPTION
About Mailjet & the Role
Mailjet is an email platform with strong product-market fit, a loyal user base, and a team that genuinely cares about building something great. We’re aiming to create a messaging experience that truly stands out, making this an exciting opportunity to have real impact and push design craft forward.
In this role, you’ll own design for a specific product domain, working closely with product managers and engineers as a true partner in shaping what we build, why it matters, and how it comes to life. The role can be scoped as Product Designer or Senior Product Designer depending on your experience, as we value the quality of your thinking and craft over titles.
With a fresh brand, ongoing UI modernization, and strong support from product and engineering, there’s real space to make your mark, push craft forward, and help take the product from “good enough” to genuinely great.
You’ll own end-to-end design for your product area, from problem framing to production-ready work:
Drive discovery with PMs and engineers, ensuring we’re solving the right problems.
Raise the craft bar through thoughtful interactions, visuals, microcopy, and edge-case handling.
Help shape UI modernization as Mailjet’s interface and brand evolve.
Use research and data to continuously validate assumptions and inform decisions.
Contribute to the design system to improve consistency, accessibility, and scalability.
Collaborate with a passionate team that moves fast and takes pride in what they build.



REQUIREMENTS
Experience designing B2B SaaS products, ideally in self-serve or product-led environments.
Strong design craft across layout, typography, interaction, and visual systems, with a clear point of view and the skill to execute.
Comfortable owning the full design process, from discovery to delivery.
Fluent in Figma and experienced with design systems.
Outcome-driven, focused on impact, not just output.
Clear communicator and strong collaborator with PMs and engineers.
A portfolio that shows your thinking, how you frame problems, make trade-offs, and arrive at solutions.



Nice to Have
Excited about AI-assisted design workflows and tools, or curious to dive in and explore them.
Hands-on experience with email platforms, messaging products, or developer tools.
Familiarity with growth mechanics such as onboarding, activation, conversion, and retention.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.


Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.



OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Join our global Service Implementation team and play a central role in delivering mobile messaging solutions to clients and partners worldwide. In this role, you’ll help ensure our sales and implementation cycles run smoothly, collaborating closely with Sales, Product Management, Support, and Implementation teams across our international offices.
You’ll be a key part of delivering messaging solutions at scale, directly influencing operational efficiency and client satisfaction. Your ideas, process improvements, and problem-solving will have an impact on our global operations. We offer the autonomy and flexibility you need to succeed. We challenge ourselves and each other to improve continuously, and we support you in making an impact from day one.
This is a hybrid role based in either Madrid, Spain or Stockholm, Sweden, reporting to the Manager Service Implementation.
Manage operator and partner processes related to service setup, documentation, and ongoing maintenance.
Handle ordering, deployment, and ongoing usage of messaging services for Sinch clients.
Own internal processes related to client orders and provisioning of inbound numbers and registered senders for SMS and Rich Messaging products.
Work closely with internal and external stakeholders to gather requirements and manage service changes or updates.
Maintain accurate and up-to-date documentation of provisioned services and partner configurations.
Manage a high volume of parallel tickets.
Identify opportunities to improve processes, quality, and efficiency.

REQUIREMENTS
We believe you’re analytical, proactive, and comfortable managing multiple priorities across teams and regions. You look for ways to improve processes, troubleshooting issues and taking ownership to get things done.
Exposure and experience working with PC-based applications within the telecom or IT services industry.
Experience with web-based CRM or service desk tools such as Jira.
Comfortable using AI-powered tools at a user level to improve productivity, automate repetitive tasks, and enhance documentation or analysis work.
Strong written and verbal communication skills, with great attention to detail and the ability to work independently.
High attention to detail and the ability to manage multiple parallel workflows without losing structure.
Professional proficiency in English (written and spoken).
University degree or equivalent professional experience.

Big Plus!
Understanding of wireless carrier processes.
Knowledge of SMS, RCS, or messaging terminology.
Experience working in a global, cross-functional environment.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must be legally authorized to work in Madrid, Spain or Stockholm, Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit).
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Sinch Operator Relations Europe & LATAM is looking for an Account Manager to join our team and drive growth in messaging. You’ll manage key operator partnerships and bring new operators into our network, helping expand SMS and RCS offerings and creating real value for both clients and Sinch. Your insight into regional markets and ability to navigate complex operator relationships will be key to driving results.
This is a hybrid role, open to be based in Stockholm, Sweden or Madrid, Spain.
Maintain and grow a portfolio of existing operator accounts across Europe & LATAM, including contracts, renewals, and identifying new messaging opportunities (SMS and RCS).
Build relationships with new operators and expand Sinch’s messaging footprint in the region.
Apply deep product knowledge to identify, shape, and secure new commercial opportunities with cross-functional teams.
Own account plans and pipelines to achieve regional commercial targets, including identifying key contacts, building relationships, and driving agreements.
Develop targeted engagement plans for high-priority “must-win” opportunities in alignment with leadership.
Coordinate between Mobile Operators and internal technical teams to ensure smooth onboarding and contract implementation.
Partner closely with internal teams to manage routing, billing, settlement, and support Enterprise Sales in delivering optimal solutions and pricing for customers.
Use insights on regional regulations, market trends, and competitive dynamics to develop country level strategies that optimize Sinch’s operator portfolio, reduce costs, and strengthen our regional position.

REQUIREMENTS
At least 3 years’ experience in a commercial role within the messaging ecosystem, working directly with Mobile Operators in Europe and/or LATAM.
Proven success in developing new business, with a strong knowledge of the messaging ecosystem, regional market dynamics, and competitive landscape honed at a messaging service provider or operator.
Established network from the industry and region, and the ability to navigate complex deals, including A2P monetization.
Confident relationship builder with excellent communication, presentation, and influencing skills. Curious, motivated, humble, and willing to roll up your sleeves.
Collaborative, team-oriented mindset with experience working across cultures in a global organization.
Independent decision maker who can take ownership and deliver results.
Degree in Business Administration or related field.
Able to travel when required within the region.
Fluent in English (written and spoken).

Nice to have:
Experience working at a Mobile Operator in wholesale, roaming or VAS.
Hands-on knowledge of A2P monetization with contacts to key decision makers.
Technical and commercial understanding from a role in a technology company.
Experience working in an international environment.
Additional languages, including French, Spanish and/or Portuguese.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must be legally authorized to work in Spain or Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Our Super Network, APIs, and applications enable teams across Sinch to operate, support, and scale messaging services reliably and securely worldwide.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation.
DESCRIPTION
We are looking for a structured, commercially driven Product Manager to join our global Messaging organization.
This role spans two critical areas of our platform.
First, you will focus on the core of our business: continuously optimizing our global Messaging routing engine to maximize cost efficiency and increase automation across internal processes. Your work will directly influence margin performance and operational scalability
Second, you will own product strategy for internal access management and tooling across Sinch’s messaging platforms. This includes defining and governing access rights, permissions, and user tooling to ensure the right level of access to messaging systems—while upholding the highest standards of security, compliance, and auditability.
As traffic across Sinch’s platform continues to grow at significant scale, your contribution will be pivotal in ensuring we remain the most intelligent, cost-efficient, and high-performing A2P messaging platform in the market. You will drive product initiatives that directly impact Gross Profit (GP), delivery quality, and operational excellence.
You will collaborate closely with Engineering, Data Science, Operations, and Commercial teams to deliver measurable improvements in efficiency, automation, and cost performance.
This role reports to the SMS Product Director and is based in Stockholm with a hybrid working setup.
What you’ll do:
Own and execute the product roadmap for internal access management, defining roles, permissions, and governance models across messaging systems and tooling to ensure secure, compliant, and scalable operations.
Lead the product strategy for operational efficiency within Messaging, identifying and prioritizing initiatives that improve automation, scalability, cost control, and delivery performance.
Partner with Engineering, Security, and IT to design and implement robust, auditable access-control frameworks that protect sensitive data and tools while enabling operational agility.
Collaborate with Engineering and Operations to eliminate manual processes, driving automation that improves reliability, reduces operational overhead, and minimizes revenue leakage.
Define, track, and own KPIs related to cost efficiency, operational performance, and Gross Profit optimization, ensuring data-driven prioritization and measurable business impact.
Continuously enhance our messaging platform through experimentation and data-driven iteration, leveraging analytics and feedback loops to unlock performance improvements at scale.
Communicate clearly and effectively with stakeholders across time zones, translating complex technical and data insights into tangible business outcomes.

REQUIREMENTS
An experienced Product Manager, Technical Product Owner, or Business Analyst with strong analytical and operational skills.
Experience in telecoms, A2P/P2P messaging, or large-scale infrastructure optimization is highly desirable.
Hands-on experience with internal access management, RBAC, permissions, or identity-related systems.
Data-driven, with a solid grasp of , data analysis, and BI tools (e.g., Qlik, Tableau). Hands-on comfort with data is essential.
Highly collaborative—you can influence and build strong relationships with Engineering, Operations, and Commercial teams.
Structured and outcome-oriented, with a proven ability to simplify complexity and prioritize for maximum business impact.
A self-starter who thrives in a global, fast-paced environment and is passionate about using data to drive business results.
Bachelor’s Degree required; a background in a technical or business discipline is preferred.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We’re looking for two Product Operations Specialist to help turn intricate backend setups into simple, reliable solutions for our customers. In this role, you’ll manage a range of markets within our global products used by thousands of clients daily, with a focus on routing and cost optimization; dream big and make it happen and carry implementation from concept to reality with instant impact. You’ll balance strategic thinking with attention to detail while collaborating with stakeholders across our dynamic, fast-moving industry to deliver the best possible service to our clients.
You’ll be part of a global team of Product Operations working closely with sales and support teams. While you’ll have high autonomy, collaboration and knowledge sharing is central for our success.
This is a hybrid role, open to be based in Madrid, Spain, or Stockholm, Sweden, and reports to Head of Routing and Compliance – EU.
Manage product documentation, packaging, and pricing.
Create and analyze business cases for new opportunities.
Build and maintain strong relationships and drive negotiations with Sinch's partners.
Adapt Sinch's offering to local market regulations and customs.
Implement product and routing changes and proactively manage capacity.
Support technical departments with product-related questions and changes.

REQUIREMENTS
Degree in engineering, product management or similar academic area, or relevant work experience from a tech company.
2-5 years of experience in production operations, wholesale, presales, roaming or operator products.
Experience at a mobile operator or aggregator with enterprise A2P SMS messaging.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we’re not supporting relocation or visa sponsorship for this role at this time.
Applicants must be legally authorized to work in Spain or Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit).
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
The Product Operations Manager role is about turning complex backend systems into simple, reliable, and engaging experience for our clients. You’ll own and operate a portfolio of countries within our global products used by thousands of clients daily. From idea to implementation, you’ll bring initiatives to life with immediate impact. With this comes a need to prioritize ongoing work and the ability to work both strategically as well as down to the details. With solid technical know-how and countless stakeholders worldwide, you’ll confidently navigate dependencies and decisions to ensure we consistently deliver high quality service to our clients.
You’ll be part of the Global Messaging team, within Routing & Compliance, working across multiple Sinch offices around the world and partner closely with sales and support teams, while enjoying a high degree of autonomy in your role. Knowledge sharing is essential for our key success.
This is a hybrid role based in either Madrid, Spain, or Stockholm, Sweden, reporting to Head of Routing and Compliance – EU.
Manage product documentation, packaging, and pricing.
Create and analyze business cases for new opportunities.
Adapt Sinch's offering to local market regulations and customs.
Implement product and routing changes and proactively manage capacity.
Support the technical teams with product-related questions and changes.
Stay hands-on and up to date on market trends, and ensure our customers know how to communicate the right way.

REQUIREMENTS
2-5 years of experience from similar positions, preferably working with wholesale, presales, roaming or products at an operator.
Understanding enterprise A2P SMS messaging or related industries is a strong plus.
Degree in engineering, product management or similar academic area, or relevant work experience from tech company.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we’re not supporting relocation or visa sponsorship for this role at this time.
Applicants must be legally authorized to work in Spain or Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit).
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Sinch Build is becoming the programmable foundation for how enterprises communicate with customers—across messaging, voice, numbers, and AI-driven agents.
We’re investing heavily in APIs, MCP servers, AI integrations, and a unified developer experience. What we don’t yet have is a single owner whose job is to represent developers inside Sinch—and Sinch to developers.
This is our first Developer Advocate hire for Sinch Build. You’ll help define what Developer Advocacy means at Sinch from the ground up.
What you’ll work on
You’ll sit at the intersection of product, engineering, and external developers, with real influence over platform direction.
Developer Experience & Advocacy
Be the voice of developers using Sinch Build APIs (messaging, voice, numbers, conversations, AI integrations).
Turn developer pain into clear product and platform priorities.
Partner closely with Product and Engineering to improve API usability, auth flows, SDKs, and docs.

Technical Content & Enablement
Create high-quality technical content: guides, tutorials, sample apps, reference implementations.
Help define how Sinch APIs are exposed to AI agents, LLM platforms, and external builders.
Shape our developer documentation strategy together with the docs team.

Community & Ecosystem
Engage directly with developers building on Sinch (startups, integrators, AI builders).
Represent Sinch Build in developer communities, events, hackathons, and online forums.
Help build relationships with AI platforms, agent frameworks, and tooling ecosystems.

Product Feedback Loop
Run structured feedback loops: early access programs, beta users, prototypes.
Validate new platform capabilities with real developers before launch.
Help ensure Sinch Build is competitive in our market.

What makes this role special
Founding Developer Advocate role – you define the playbook.
Deep technical surface: APIs, voice, messaging, numbers, AI agents, MCP servers.
Direct access to platform leadership and real influence on roadmap.
Global scale: developers building real customer communication at massive volume.
A platform in transformation—from CPaaS to AI-native communication infrastructure.

REQUIREMENTS
You don’t need to check every box—but you should be excited by most of them.
You likely have experience with:
Developer-facing platforms, APIs, or SDKs (CPaaS, SaaS, infra, AI tools).
Writing or building things developers actually use.
Talking to engineers as an engineer—not as marketing.
Translating technical feedback into product improvements.

You might come from:
A Developer Advocate, Developer Evangelist, or Developer Experience role.
A senior engineer or solutions architect role with strong communication skills.
A startup or platform company serving developers.

Bonus points if you’ve worked with:
Messaging, voice, WebRTC, SIP, or CPaaS.
LLMs, AI agents, or agent frameworks.
Open-source communities or API ecosystems.

Language:
Fluency in English (written and spoken) is required for all internal and external communication.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Description
Sinch is pioneering the way the world communicates. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
About the role
We are seeking a Product Director, API Experience to ensure our APIs become the most loved, adopted, and trusted in the industry. This leader will be accountable for how all APIs come together in one cohesive experience in our external developer platform, for external developer and agentic consumption — bringing thought leadership in what makes a good developer and agentic API experience, driving adoption, excellence in developer and API experience (DX/AX), consistency in standards, and discoverability in the emerging ecosystem of AI and agentic platforms.
This role sits at the intersection of product management, developer relations, and 3rd party ecosystem platform integration strategy. You will work with, and be dependent on the success of your relations with peer product leaders, internal developers, developer marketing and portal experience. We all rely on each other, and you will ensure our APIs, SDKs, and documentation delight developers, while also spearheading the company into a winning positioning in the agentic landscape, making our MCP server and API layer to be the preferred building blocks for external agent frameworks and platforms.
The opportunity
This is currently one of Sinch's most important areas from a strategic standpoint - you will get the chance to steer, lead and show the company the way in this area.



The API experience product area has many parts, which are in different stages of maturity, and you will therefore both tackle greenfield areas such as the agentic developments and developer relations, as well as more mature areas such as the SDKs



Sinch is a proven leader and product in it's space, which gives you a great opportunity to combine the early stage startup development ways of thinking and acting with the support of a global company.



The team - at Sinch it's all about the team. Your closest partner will be a mirrored role in the engineering organization, and the two of you lead your teams and this area together.


Key Responsibilities
Thought Leadership & External Positioning
Ensure Sinch continues to be experienced as as a top global communications platform player in the agentic and developer world through APIs and developer experience.
Monitor (and as required communicate internally) industry trends, ensuring our developer platform stays ahead of evolving standards and expectations.
Evangelize an API-first culture internally and externally.


API experience Adoption
Define and track cross-company metrics for external API adoption, activation, retention, and ecosystem usage.
Drive internal adoption of standards and capabilities developed and delivered by your team
Partner with product teams to identify adoption barriers and remove friction in developer onboarding and integration.


Standards & API Governance
Drive consistent design patterns, SDKs, error handling, and developer workflows across APIs.
Establish and enforce those API standards across the company (design, authentication, versioning, error handling).
Run an API Review Council (or equivalent) to align product teams on shared patterns and technical debt paydown.
Ensure APIs and SDKs evolve with modern best practices (OpenAPI, MCP, REST).


Agentic Ecosystem & evolving agentic protocols
Own product strategy for Sinch's MCP server(s) as the backbone for making our APIs discoverable and usable by agentic platforms.
Ensure our APIs are “found, understood, and liked” by external frameworks like LangChain, AutoGen, and other orchestration platforms as well as with ClaudeCode and other code assist tools.
Collaborate with our head of 3rd party ecosystems, to drive ecosystem partnerships and integrations that position our APIs as the easiest way for developers to build agents, apps, and workflows.


Developer Experience, Relations & Community
Lead DevRel strategy to champion our APIs externally, creating advocacy, trust, and community growth.
Ensure world-class API documentation, guides, tutorials, and code samples are created and published in the relevant places
As needed, represent the company at developer conferences, on social channels, and in technical thought leadership.


What Success Looks Like
Developers consistently praise our APIs and SDKs for ease of use and reliability.
Our agentic interfaces (e.g. MCP) are well recognized integration points for agentic platforms, driving organic adoption.
API usage and retention metrics show significant, measurable growth.
Sinch is recognized as a developer-first, API-first company with a thriving ecosystem and community.
This domain is a recognized area of expertise and excellence among the internal product development teams at Sinch



Requirements
10+ years of product leadership with focus on APIs, platforms, or developer tools.
Experience building and scaling product teams as a people manager
Experience in working in an enterprise scale software company, successfully managing stakeholders and understand how to make an impact. Comfortable influencing across many product lines without direct ownership.
Strong knowledge of API design and SDK development; experience with MCP or agent frameworks is a plus.
Proven experience scaling developer adoption and/or running DevRel functions.
Public presence as a developer advocate or thought leader is a plus.
Strategic and hands-on: equally capable of setting vision and digging into API design details. Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready.
You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale.
This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT.
What You’ll Do
Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails.
Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience.
Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information.
Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance.
Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks.
Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly.
Report & Optimize: Own OKRs and executive reporting for AI adoption, risk posture, and ROI; continuously reprioritize based on impact and feedback.

What We’re Looking For
Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred).
Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments.
Technical Expertise:
Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus).
Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks.
Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP).
Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta).
Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements.
Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams.
Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change.
Nice to Have: ITIL v4 and cloud certifications.

Our corporate language is English, please submit your application in English
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: . No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are seeking a commercially minded and data-driven Product Manager to join our global Messaging team. This is a critical role that sits at the very core of our business, focusing on optimizing our global routing engine, enhancing cost efficiency, and embedding AI-driven intelligence into our messaging infrastructure.
As Sinch's traffic continues to grow at a massive scale, your work will be pivotal in ensuring we remain the most intelligent, cost-effective, and high-performing A2P messaging platform in the industry. You will be responsible for the product strategy that directly impacts our Gross Profit (GP) and delivery quality.
You will collaborate closely with Engineering, Data Science, Operations, and our Commercial teams to drive measurable improvements in routing decisions, vendor termination quality, and automation. This role reports to the SMS Product Director and based in Stockholm in a hybrid setup.
What you’ll do:
Own and drive the product roadmap for messaging routing intelligence, cost optimization, and AI-driven automation.
Leverage data and AI/ML models to identify and act on efficiency gains across message routing, supplier termination, and number intelligence.
Partner with Engineering and Operations to automate manual routing processes, improving reliability, reducing operational overhead, and minimizing revenue leakage.
Analyze network performance, cost trends, and Gross Profit (GP) data to generate actionable insights that enhance margin performance and message quality.
Define requirements for tools and dashboards to provide a single source of truth for routing and termination performance across global markets.
Work cross-functionally to define, monitor, and own KPIs for routing quality, cost, and Gross Profit optimization.
Drive the continuous improvement of our messaging capabilities through experimentation, automation, and data-driven feedback loops.
Collaborate with our Commercial and Procurement teams to inform vendor strategy and optimize routing cost models.
Communicate clearly and effectively with stakeholders across time zones, translating complex technical and data insights into tangible business outcomes.

REQUIREMENTS
An experienced Product Manager, Technical Product Owner, or Business Analyst with strong analytical and operational skills.
Experience in telecoms, A2P/P2P messaging, or large-scale infrastructure optimization is highly desirable.
Data-driven, with a solid grasp of , data analysis, and BI tools (e.g., Qlik, Tableau). Hands-on comfort with data is essential.
Familiar with routing logic, number intelligence (e.g., MNP (Mobile Number Portability), HLR (Home Location Register), A2P messaging principles, or carrier integrations.
Highly collaborative—you can influence and build strong relationships with Engineering, Operations, and Commercial teams.
Structured and outcome-oriented, with a proven ability to simplify complexity and prioritize for maximum business impact.
A self-starter who thrives in a global, fast-paced environment and is passionate about using data to drive business results.
Bachelor’s Degree required; a background in a technical or business discipline is preferred.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Join Sinch as a Product Manager for Agentic Experience.
AI bots, agents, and assistants will transform how tasks and business processes are automated across industries. A critical enabler of this shift is the ability for agents to communicate seamlessly with end users across mobile channels — including messaging, voice, and email.
Protocols such as MCP (Model Context Protocol) are emerging to power this new ecosystem of agent-to-platform communication, but the space is still in its early days — from standards to deployment, hosting, and monetization models.
In this role, you will define and shape how Sinch presents and adapts our APIs for AI agents, enabling them to accomplish their tasks efficiently and at scale. You will become Sinch’s internal expert on agent communication, tracking ecosystem developments, experimenting with new approaches, and driving requirements that ensure our platform is ready for this next era.
The Opportunity
We see the agentic experience as strategically critical to Sinch’s success. As AI rapidly reshapes the technology landscape, this is a unique chance to build something foundational at the intersection of AI, APIs, and global communications.
This is a newly established role within Sinch’s API Experience product domain. You’ll join a growing team of product managers and engineers, with the opportunity to shape culture and create new, high-impact products.
You’ll work closely with teams focused on developer experience, documentation, sample apps, ecosystem plugins, and product API development, ensuring that Sinch’s APIs are not just agent-compatible, but agent-optimized.
Key Responsibilities
Be on top of agent communication protocols and patterns, continuously scanning the market for developments and opportunities.
Define and drive the product strategy and roadmap for agentic experience across Sinch’s API suite, ensuring APIs are easy for AI agents to discover and consume.
Build the relevant capabilities You and your team will build and own the capabilities, such as the core MCP server or ways to enable our APIs to easily be consumed by agents.
Work with multiple product development teams to integrate their APIs into the agentic ecosystem using your team's capabilities and standards, ensuring seamless compatibility and high-quality interactions.
Experiment with tools, frameworks, and hosting models to identify the most effective approaches for enabling agent communication at scale.
Establish metrics and data tracking frameworks to measure adoption, performance, and ecosystem growth.
Collaborate closely with engineering teams, developer experience, and technical writers to bring new capabilities from concept to launch.
Champion a platform mindset, making it simple for internal product teams to connect their products to your ecosystem, while insulating them from rapid market shifts.

REQUIREMENTS
Proven experience in product management for developer platforms, APIs, or technical ecosystems — ideally in a B2B or CPaaS/communications environment.
Strong technical acumen with the ability to understand complex API architectures, developer tools, and emerging standards (e.g., MCP), and translate these into clear product strategies.
Entrepreneurial and adaptable mindset, comfortable operating in fast-evolving technology domains with a high degree of ambiguity.
Excellent collaboration and communication skills, able to work effectively across multiple product and engineering teams and influence stakeholders at all levels.
Strategic thinker with a data-driven approach, capable of defining success metrics, analyzing adoption trends, and making decisions based on insights and experimentation.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Join Sinch as a Product Manager for Developer Experience.
You will focus on the external developers who are integrating their systems with Sinch's platform.
In this role, you be responsible for defining, managing, and executing the product roadmap to improve how developers integrate and use our APIs. In that capacity, you directly own our SDKs, our CLIs, and other potential ways in which a developer interacts more efficiently with our platform APIs.
As the voice of the external developers, you also coordinate with other Sinch teams to produce a cohesive developer experience - tech writers, our portal experience teams and other teams building public APIs for their product.
The opportunity:
Sinch is currently building up the API Experience product development domain. We believe it is fundamental to our company's success that the external developer experience of our platform is world class.
You will be joining a growing team of product managers and engineering teams. This means you get the opportunity to set the culture and build new great products together with your team.
Key Responsibilities:
Understand and stay on top of external developer efficiency and experience of using the Sinch APIs.
Develop strong working relationships with internal teams, including marketing and sales, to align product initiatives with business goals.
Define and execute the product strategy and roadmap for developer experience at Sinch, with responsibility for our SDKs, CLIs (Command-Line Interface??and other tools directly helping developers accessing our APIs.
Work closely with engineering teams to bring product features from concept to launch, ensuring a seamless developer journey.
Conduct user research and competitor analysis to inform product decisions and feature prioritization.
Identify and address blockers in the developer onboarding process, ensuring an effortless experience.
Measure success metrics and drive continuous improvement based on data-driven insights.

REQUIREMENTS
5+ years of experience in product management, preferably with a focus on developer-focused products.
Strong understanding of SDKs, CLIs (Command-Line Interface??), API technologies and developer workflows.
Experience in gathering user feedback and translating it into actionable product enhancements.
Excellent communication skills, with a knack for creating clear and compelling presentations.
Experience collaborating with cross-functional teams, especially engineering, marketing, and sales.
Data-driven mindset, with the ability to leverage analytics to inform product development.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Passion for improving developer experience and enthusiasm for the latest industry trends.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Join the Orion Platform team, the engineering group responsible for Sinch's new Tier-1, business-critical data platform. The Orion platform is at the heart of our data strategy, replacing legacy systems to process billions of messaging events in real-time. We are the single source of truth for all data that powers our client-facing dashboards, financial reporting, and real-time analytics.
As a Full Stack Engineer on the Orion team, you will be instrumental in building and maintaining the end-to-end services, from robust back-end data processing to intuitive front-end user interfaces, that leverage our modern data platform. You will ensure our data is not only processed efficiently but also made accessible and intelligent for our stakeholders.
What You'll Do
Develop and maintain high-performance, resilient back end microservices in Go (Golang) that process billions of data events daily from our Kafka streaming platform.
Work across the entire application stack, from database interactions and API development to user interface design and implementation.
Work with our core technologies, including Kubernetes for deployment and orchestration, Kafka for data streaming, and our ClickHouse database for real-time aggregation and analytics.
Collaborate with other engineers in a fast-paced, agile environment to ensure the end-to-end reliability, scalability, and performance of the platform.
Design, build, and improve front-end UI tooling and dashboards that provide critical insights into our data pipelines for analytics and operational support.
Contribute to the entire software development lifecycle, from design and implementation to testing, deployment, and maintenance.

REQUIREMENTS
Proven experience as a Full Stack Engineer, with strong proficiency in both back-end and front-end development.
Proficiency in a modern back-end language, with a strong preference for Go (Golang).
Experience with cloud-native technologies such as Kubernetes and containerization (Docker).
Familiarity with streaming data platforms like Kafka is highly beneficial.
Demonstrable interest or experience in applying AI/Machine Learning techniques to data analysis, anomaly detection, or predictive modelling is a significant advantage.
A solid understanding of database principles. Experience with high-performance analytical databases (like ClickHouse) is a significant plus.
Experience building user interfaces, internal tools, or data visualization dashboards using modern front-end frameworks (e.g., React, Vue, Angular, or similar).
A proactive, problem-solving mindset with a passion for building reliable, high-quality software.
A degree in Computer Science or a related engineering field, or equivalent practical experience.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Sinch is on a mission to build the unified, global CPaaS voice platform of the future, and we need a brilliant architect to help lead the way. As our Voice Architect, you will be the technical visionary responsible for defining the future of our global CPaaS voice platform. This is a critical leadership role within our Voice team, reporting to the VP of Engineering for Voice & Verification API. You will have a great impact by creating the strategic roadmap to unify our voice services, migrate from legacy systems, and build a world-class platform that powers the next generation of communication.
Your Mission:
Own the Architectural Vision: Define, document, and champion the end-state architecture for a unified, global CPaaS voice platform, ensuring it is robust, scalable, and highly available.
Drive the Evolution Plan: Create and manage a strategic, multi-year technical roadmap that balances innovation with business continuity and guides the gradual migration from legacy systems.
Align and Influence: Win the confidence of highly skilled, geographically distributed engineering teams, mediating technical debates and fostering a collaborative culture focused on a shared architectural North Star.
Design for the Future: Architect a system designed to support SIP (Session Initiation Protocol), programmable voice, and WebRTC-based voice and video.
Champion Modern APIs: Ensure the platform’s APIs are elegantly designed for effortless consumption by developers and sophisticated enough to be augmented by AI/LLMs.
Lead and Collaborate: Act as the subject matter expert on the voice platform's architecture, working closely with product management and key stakeholders to align technical strategy with business objectives.

REQUIREMENTS
Significant architectural experience from a role such as Architect or Principal Engineer, with a portfolio of designing large-scale, distributed backend systems.
A profound understanding of telecommunications technologies, with deep expertise in SIP, VoIP (voice over IP solutions), WebRTC, and related voice/video protocols.
A demonstrated ability to lead and influence senior engineers and technical teams without direct authority, building consensus through logic, vision, and strong interpersonal skills.
A strategic mindset with experience in planning and executing complex, long-term platform migrations.
The ability to articulate a complex technical vision with clarity and passion to both technical and non-technical stakeholders across all levels of the organization.
Hands-on experience with major public cloud providers (e.g., AWS, Azure, GCP).
Proven success working effectively within large, globally distributed engineering organizations.

Big plus! You’ll stand out if you have:
A background in leading a major platform consolidation or technology transformation project.
Direct experience within the CPaaS landscape.
Familiarity with applying AI/LLMs to enhance developer tools or communication workflows.
A strong, developer-centric focus on modern API design principles.
A degree in Computer Science, Engineering, or a related technical field.
Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Data architecture is fundamental to data management and a critical element in Sinch's strategic vision and roadmap. Our goal is to establish and implement data management and governance practices across the entire organization.
We’re looking for a Lead Data Architect to join our Corporate Architecture team to shape how data is governed, structured, and used across Sinch.
This strategic role involves defining data strategy, modeling, warehousing, consumption and mastery of data. You’ll lead solution design across teams implementing data initiatives and promote how the organization understands and leverages data products.
As Lead Data Architecture, you’ll translate Sinch’s business strategy into data execution. You’ll interpret global technology trends, advise on business strategy, help define IT & data strategies, and provide a clear framework for reaching Sinch’s long-term goals.
Define and maintain enterprise-wide data architecture standards, governance frameworks, and strategic roadmaps.
Drive key design decisions for key data entities such as Customer, Product, Installed Base, Chart of Accounts, Contracts, among others.
Shape data organization and management through the delivery of conceptual and logical data models, data catalog, data movement, and integration recommendations.
Work closely with data producers, consumers, data governance, and architects across the company.
Own and evolve the data chapter of the Corporate Target Architecture in partnership with stakeholders.
Promote a data-as-an-asset mindset and champion global best practices in forums and cross-functional groups.
Provide solution options that align with both short- and long-term business needs and drive execution plans.
Advise on business roadmap prioritization and support strategic data program delivery.

REQUIREMENTS
Experience with DCAM, DAMA or other Data Management frameworks.
Expertise in data architecture including logical data modeling, data definitions, data mapping specifications, and design logical data flows.
Proven experience collaborating with data owners and stewards to translate their business requirements for development teams.
Prior exposure to data quality management or other data management areas is considered a plus.
Experience in large data warehousing solutions, preferably GCP.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: . No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
As a Senior Machine Learning Operations (MLOps) Engineer at Sinch, you will be a driving force in designing, developing, and maintaining our cutting-edge AI and Data Science architecture. Your in-depth knowledge will be critical as we enhance our MLOps practices by architecting and implementing robust, automated pipelines for the continuous training, validation, and deployment of our machine learning models. You will be instrumental in productionizing these models at scale, focusing on monitoring, scalability, and reliability across our cloud infrastructure (GCP, AWS). Your expertise will ensure that our ML workflows are reproducible and efficient, leveraging tools like Kubernetes, Docker, and MLFlow to bridge the gap between data science experimentation and enterprise-grade production deployment. You will work independently with minimal guidance, leading efforts in the design of training and deployment pipelines of sophisticated machine learning models. You will also play a pivotal role in facilitating communication between business and engineering teams, ensuring alignment on product strategy and progress.
You will work on the Corporate AI team at Sinch, which is responsible for helping Sinch accelerate and expand company-wide adoption of AI technologies, by consolidating resources, establishing best practices, fostering knowledge-sharing, ensuring ethical and compliant AI practices, and mitigating associated risks.
Tech stack: Python, FastAPI, Terraform, Docker, Kubernetes, GitLab, GCP, AWS, Databricks, PyTorch, MLFlow, OpenSearch, LangChain, OpenAI LLMs, Gemini LLMs, Open-Source LLMs like LLama.
Technical Leadership: Lead the technical vision for our MLOps framework, architecting robust, scalable, and automated pipelines for the entire machine learning lifecycle, from data ingestion and model training to deployment and production monitoring. You will drive innovation in our ML infrastructure, solving complex challenges related to model scalability, reliability, and reproducibility.
Project Leadership: Lead MLOps-focused projects, such as designing and implementing new CI/CD/CT (Continuous Training) pipelines, productionizing novel model architectures, or enhancing our automated monitoring and validation systems.
Development & Quality: Develop, test, and maintain the infrastructure-as-code for our MLOps platform, ensuring the reliability, scalability, and efficiency of our ML operational workflows and automation tools.
Mentorship: Act as the go-to expert for MLOps, mentoring data scientists and engineers on best practices for model deployment, containerization, and production monitoring to foster a culture of operational excellence.
Process Improvement: Continuously identify bottlenecks and drive process improvements in our ML workflows, championing automation to enhance the speed and reliability of model delivery from experimentation to production.
ML Pipeline Automation & Management: Design, build, and manage the automated systems that deploy, monitor, and maintain our ML models in a multi-cloud environment (GCP, AWS), ensuring high availability and performance.
Communication: Act as the central point of contact between Data Science, Engineering, and Operations teams, ensuring seamless model handoffs, clear communication on deployment status, and alignment on production requirements.

REQUIREMENTS
You are an MLOps evangelist who is passionate about building robust, scalable infrastructure to productionize AI/ML models and solve real-world operational challenges.
You have a passion for mentoring and sharing knowledge on MLOps best practices, including automation, infrastructure-as-code, and production monitoring.
You have at least five years of experience in a hands-on engineering role (such as MLOps, DevOps, or Platform Engineering), with a deep understanding of backend systems, cloud infrastructure, and the principles of operationalizing ML models.
You have expert-level knowledge of CI/CD pipelines and experience adapting them for Machine Learning workflows (CI/CD/CT), using tools like GitLab CI, Jenkins, or similar.
You have a proactive, ownership mindset, with a proven ability to architect solutions for complex infrastructure challenges and drive continuous improvement in a production environment.
You have excellent communication skills, with the ability to translate complex infrastructure concepts to both technical and non-technical stakeholders.
You have extensive hands-on experience with cloud infrastructure services (GCP, AWS), including networking, IAM, and compute, and are proficient with Infrastructure as Code (e.g., Terraform).
You are highly proficient in Python, particularly for automation, scripting, and building backend services.
You have deep, production-level experience with Docker and Kubernetes, including designing and managing containerized applications and ML workloads at scale.
You are a proven self-starter who works with minimal guidance and can take full ownership of the MLOps platform and its roadmap.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

About Sinch
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
Description
Are you a skilled backend software developer ready to grow into a leadership role while staying hands-on in technology? Join us as a Tech Lead Manager, where you’ll lead an empowered development team delivering scalable components for data optimization, billing, account management, and product configuration tooling.
This role offers a perfect blend of leadership and technical contributions, giving you the opportunity to guide a team of developers while actively shaping the technical direction.
Responsibilities
Define clear goals, coach your team members, and foster a collaborative, growth-oriented environment.
Work closely with your product partner to plan and build the right solutions at the right time.
Stay hands-on by contributing to backend development, driving DevOps practices, and supporting code reviews, testing, and quality assurance.
Manage salaries, performance, and career development for your team members.
Ensure high-quality, timely delivery of technical solutions that meet business needs.
Balance people leadership with strong technical contributions, making yourself a go-to resource for the team.

Requirements
Strong experience in backend development such as .NET or Java technologies.
Hands-on knowledge of DevOps practices, including CI/CD and infrastructure as code, and Kubernetes.
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Experience with code reviews, testing, and ensuring software quality.
Proven leadership experience or a strong desire to grow into a management role.
Excellent communication skills in English, with the ability to align stakeholders.
A collaborative, goal-oriented mindset with the ability to inspire and support your team. Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
This Product Manager, Brand & Campaign Registrations position offers the chance to work with a globally distributed team and stakeholders with minimal travel required.
We are seeking a customer-focused and technically adept Senior Product Manager to lead the evolution of our critical self-service platforms for messaging identity registration (e.g., Alphanumeric Sender IDs for SMS) and number provisioning (SMS/Voice) as well as other features such as Brand and Campaign registration for (SMS/Voice/RCS).
In this role, you will be pivotal in simplifying how our customers navigate the complex global landscape of telecom regulations and onboarding processes. You'll drive the strategy and execution for intuitive self-service tools and robust APIs, empowering users and automating internal workflows.
You will collaborate closely with dedicated, globally distributed engineering, UX/UI design, operations, legal, and commercial teams to deliver seamless, API-first experiences within the Sinch Customer Dashboard and via direct integrations. Your work will directly impact customer satisfaction, operational efficiency, and Sinch's ability to scale its messaging services globally.
Key Responsibilities
Product Strategy & Roadmap: Define, own, and communicate the product vision, strategy, and roadmap for self-service registration and provisioning tools, ensuring alignment with business objectives and customer needs across a global landscape.
Backlog Ownership & Execution: Translate the product strategy into clear epics, detailed user stories, and acceptance criteria within Jira. Manage and prioritize the product backlog effectively.
Agile Leadership: Actively participate and guide Agile/Scrum ceremonies (sprint planning, backlog refinement, reviews, retrospectives), ensuring a globally distributed team is focused on delivering value.
User Experience Focus: Partner closely with UX/UI designers to research, design, and validate intuitive, efficient, and user-friendly self-service interfaces and workflows suitable for a diverse global user base.
API Development: Drive the definition and development of internal and external APIs related to registration, provisioning, and status management, championing an API-first approach.
Stakeholder Management: Engage proactively with internal stakeholders (Sales, Support, Operations, Legal, Engineering leadership across different regions) and indirectly with external partners to gather requirements, manage expectations, and ensure alignment in a remote setting.
Performance Monitoring: Define key performance indicators (KPIs), monitor product/feature adoption, analyze user behavior, and identify opportunities for continuous improvement.
Go-to-Market: Collaborate with product marketing and other teams on launch plans and enablement materials for new features and improvements.

REQUIREMENTS
Experience: 5+ years of hands-on Product Management experience, ideally delivering SaaS, B2B platforms, or complex technical products.
Leadership & Business Acumen: Strong strategic thinking, prioritization skills, and the ability to connect product features to business value and customer needs.
UX Collaboration: Experience working directly with UX/UI designers to build user-centric products and advocate for user needs.
Agile & Tools: Demonstrated expertise working effectively in Agile/Scrum environments. Proficient with Jira and Confluence (or similar tools) for backlog management, requirements, and documentation.
Technical Acumen & APIs: Proven experience managing API-driven products and platform capabilities. Comfortable discussing technical architecture and trade-offs with engineering teams.
Remote Collaboration & Communication: Excellent communication (written and verbal in English), presentation, and interpersonal skills. Proven ability to thrive, build relationships, and lead effectively in a globally distributed team environment.

Nice to Have
Telecom/Messaging Domain Knowledge: Familiarity with communication ecosystems (SMS, Voice, RCS), including concepts like Alphanumeric Sender IDs, Short Codes, Long Numbers, and associated registration/provisioning challenges.
Direct experience working within complex regulatory environments (telecom or otherwise).
Specific experience designing or managing self-service portals or workflow automation tools.
Experience working across multiple time zones effectively.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We’re seeking for an Atlassian Technical Engineer to join our team in Stockholm, to manage and optimize our Atlassian Cloud environment and contributing to our transition to a fully cloud-based solution, and ensuring seamless functionality, integrations, and optimizations to support IT service management (ITSM) processes.
As part of our team, you’ll collaborate closely with product managers, technical teams and key stakeholders to configure workflows, automate processes and enhance system performance. Your expertise will help drive standardization, streamline operations and improve service delivery across the organization.
Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to ensure performance, availability, and functionality, while aligning with ITSM and ITIL best practices.
Collaborate with product managers, technical teams and other stakeholders to tailor the platform to meet business needs.
Integrate Atlassian tools with other IT systems, ensuring seamless workflows, data exchange, and streamlined processes.
Customize workflows, permissions, automation and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes.
Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability.
Conduct regular audits, updates and system backups on both cloud and data center environments to maintain optimal performance.
Provide end-user training, support and documentation for best practices on Atlassian Cloud tools.

REQUIREMENTS
Proven experience managing and optimizing Atlassian Cloud tools (Jira Software, Jira Service Management and Confluence).
Hands-on experience with Refined, Opsgenie and Atlassian Assets, including design of portals.
Strong understanding of ITSM frameworks and ITIL best practices.
Experience with IT Governance and Agile methodologies.
Expertise in customizing workflows, automation, and system integrations.
Ability to troubleshoot technical issues in cloud and data centre environments.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We’re evolving our data center environments into a consumption-based Private Cloud, delivering world class Hybrid Cloud to our internal and external customers. To support this transformation, we’re looking for a hands-on Systems Engineer to join our Private Cloud Infrastructure Team in Stockholm, Sweden (hybrid role).
As a Systems Engineer, you’ll play a vital role in designing, deploying, migrating, and maintaining key infrastructure components, including AWS, VMWare, HPE, VMAX, SAN (primarily Brocade), RHEL and Windows AD, all while ensuring 99.999% uptime. Once our technology refresh is complete, you’ll help shape our private cloud landscape, in Kubernetes and other emerging technologies. You’ll also represent the Private Cloud team as an SME, collaborating with application teams, developers, DevOps, and stakeholders.
Manage and maintain Linux and Windows systems, ensuring security, performance, and reliability.
Oversee virtualization platforms (VMware ESXi, vCenter) and public cloud environments.
Administer SAN and NAS Storage, including Fiber Channel SAN switching.
Maintain Servers, operating systems, and storage across global data centers.
Design, deploy, and maintain end-to-end infrastructure monitoring solutions.
Automate and configure systems with Ansible and SaltStack.
Provide Tier-3/4 on-call support for production infrastructure and fault management on a rotating 24/7 schedule.
Design, plan, and implement systems security infrastructure.
Support compliance efforts for ISO 27001 certification.

REQUIREMENTS
We believe you’re proactive, structured, and methodical in your approach to work. You communicate effectively, value documentation and planning, and thrive in collaborative environments and balance independent initiative with strong teamwork. Problem-solving comes naturally to you and you can adapt quickly to deliver secure, resilient, and scalable, quality solutions to the dynamic and rapidly evolving IT landscape and associated technologies.
Hands-on experience in Linux server administration.
Strong VMware administration skills in Private Cloud environment, as well as infrastructure maintenance.
Expertise in SAN storage systems and NAS storage administration, including SAN switching, zoning, and LUN creation/presentation.
Experience with automation tools such as Ansible, SaltStack, Python, or PowerShell.
Good knowledge with Prometheus, Grafana, and AlertManager or similar monitoring platform.
Networking experience, including TCP/IP, OS network stacks, bonding/teaming, IP Tables, network virtualization, LAN switching, and end-to-end client-server communication models.
Design and deployment experience with Docker and/or Kubernetes is a plus.
Cloud platform experience (AWS, Azure, or GCP) is a plus.
Knowledge of ITIL and change management best practices.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we leverage innovative technology to enable companies to engage and interact with their users across voice, messaging, and video.
The essence of the role
We are looking for an experienced CRM Salesforce Operations Manager to lead a team of Salesforce Administrators and Developers. In this role, you will oversee our Salesforce ecosystem across multiple modules, including CPQ (Configure, Price, Quote), RLM (Revenue Lifecycle Management), DataCloud, and AgentForce, focusing on operational performance, scalability, and optimization to align with our business objectives. You will drive the continuous improvement of our Salesforce architecture and lead transformation initiatives across multiple business units.
This role is based in Stockholm and offers a hybrid work model, reporting to the VP Sales and Marketing Applications.
As our CRM Salesforce Operations Manager, you will:
Team Leadership:
Mentor and guide your team, define team objectives, critical metrics, and foster collaboration to streamline workflows.
Daily manage tasks across the team fairly, ensuring equal distribution of workload.
Work on optimizing BAU tasks and change requests to improve efficiency across the team.
Run sprints and manage story points, ensuring the team adheres to Agile methodologies.

Salesforce Platform Management:
Lead all aspects of the configuration and maintenance of Salesforce CRM, ensuring system stability and performance.
Drive implementations and optimization of Salesforce modules, particularly CPQ, RLM, DataCloud, and AgentForce, and ensure integration with other systems.

Operational Excellence:
Own operational KPIs, drive continuous process improvements and collaborate with cross-functional teams to align Salesforce capabilities with business needs.

Project and Change Management:
Direct Salesforce projects from inception to delivery, ensuring timelines, budgets, and deliverables are met.
Facilitate change management efforts related to upgrades, new features, or migrations.

Technical Leadership:
Provide technical guidance on best practices, ensuring compliance with governance and security protocols.
Resolve complex troubleshooting issues and stay updated on the latest Salesforce technologies.

Vendor and Stakeholder Management:
Cultivate relationship with Salesforce vendors and consultants, ensuring effective communication and support for cross-departmental projects.

Who you are:
We believe you possess strong project management skills, allowing you to prioritize tasks and handle competing deadlines with ease. Your excellent communication and interpersonal abilities enable seamless collaboration with cross-functional teams and stakeholders. You bring strong analytical and problem-solving skills, with a clear focus on driving operational improvements.
Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
5+ years of experience managing Salesforce platforms, with hands-on experience in CPQ, RLM, DataCloud, and AgentForce, and other modules (Sales Cloud, Service Cloud, etc.).
Demonstrated success in encouraging and leading teams and driving them toward achieving shared goals.
Deep understanding of Salesforce architecture, data models, and integration best practices.

Preferred qualifications:
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, Salesforce CPQ Specialist).
Familiarity with Agile or other project management methodologies.

Benefits:
At Sinch, we support employees with benefits that adapt regionally, ensuring you have the resources need to thrive. These include health and life insurance, flexible work environment, retirement savings plans, and more.
Are you ready? Join us on our journey!
We will review applications on a rolling basis. Apply soon by submitting your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden. Visa mindre

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
Description
Are you a skilled backend software developer ready to grow into a leadership role while staying hands-on in technology? Join us as a Tech Lead Manager, where you'll lead an empowered development team delivering scalable components for data optimization, billing, account management, and product configuration tooling.
This role offers a perfect blend of leadership and technical contributions, giving you the opportunity to guide a team of developers while actively shaping the technical direction.
Responsibilities
Define clear goals, coach your team members, and foster a collaborative, growth-oriented environment.
Work closely with your product partner to plan and build the right solutions at the right time.
Stay hands-on by contributing to backend development, driving DevOps practices, and supporting code reviews, testing, and quality assurance.
Manage salaries, performance, and career development for your team members.
Ensure high-quality, timely delivery of technical solutions that meet business needs.
Balance people leadership with strong technical contributions, making yourself a go-to resource for the team.

Requirements
Strong experience in backend development such as .NET or Java technologies.
Hands-on knowledge of DevOps practices, including CI/CD and infrastructure as code, and Kubernetes.
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Experience with code reviews, testing, and ensuring software quality.
Proven leadership experience or a strong desire to grow into a management role.
Excellent communication skills in English, with the ability to align stakeholders.
A collaborative, goal-oriented mindset with the ability to inspire and support your team.

Embrace the challenge and join us!
Our Hiring Process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

We are Sinch. With presence in more than 62 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, face fascinating challenges, building your skills alongside amazing experts. It’s not easy to reach every person, on every phone, on every channel, everywhere. Create the software that makes it happen. Join our team as a Data Analyst!
The essence of the role
At Sinch, our focus is on driving growth through organic initiatives. Strong organic growth requires a solid foundation in data to be effective, guiding business strategy and building efficiencies. As part of our newly formed Data Analytics department, you'll collaborate with colleagues from around the world. Our primary goal is to deliver timely insights across the Sinch business, influencing operational optimization and providing tactical or strategic decision recommendations.
We're seeking an individual who is driven to understand the driving factors behind data patterns, whilst still having detailed orientation. Adaptability in a fast-changing environment is crucial, and an appreciation for the diversity of daily challenges is essential. Key partners for this role include multifunctional teams in areas such as Product, Finance, HR, and Sales. We work in a modern tech stack with tools like Snowflake, dbt, Tableau, Power BI.
We understand flexibility matters, so we're open to this being a hybrid role based in Stockholm and reporting to the Analytics Manager.
As our new Data Analyst, you will:
Strategic Insights and Reports: Provide strategically actionable insights backed with data analysis; develop models and dashboards to track key performance indicators.
Data Model Development: Create and refine models to support our stakeholders' decision-making processes.
Collaboration and Integration: Work closely with various teams (i.e. Data Fabric, Data Warehouse, Product and Finance) to integrate analytics into business processes effectively.
Continuous Improvement: Assess internal resources, documentation, data sources, and reporting continually, striving for improved quality and accuracy.
Spreading Data Culture: Collaborate with the team to support and train stakeholders, aiming to increase data-driven decision-making across our groups.
Project Work: Support and drive various analytics projects through a deep understanding of data and insights.

Who are you?
To contribute to this role, you have:
Experience with strategy, business or financial planning, including roles from strategy, audit, finance, modelling, or consultancy.
At least 2 years of proficiency in Tableau, PowerBI, Looker, or similar data visualization software.
A minimum of 3 years of experience in , or a comparable track record in analysing large structured and unstructured datasets.
A bachelor’s or master’s degree is desirable, ideally in a business or quantitative subject (e.g., finance, computer science, mathematics, engineering, science, economics).
Proven experience collaborating with senior stakeholders to solve business problems through data and analytics.
Fluency in English, both verbal and written.

Big Plus!
You’ll stand out from the crowd if you have:
Experience working in a global company with colleagues and partners across the world.
Tech, SaaS, or Telecom experience working in a Business-to-business setting.

Preferred Qualities
Growth Mindset: Encourages continuous learning and development, both personally and professionally, and views challenges as opportunities for growth.
Detail-Oriented: Pays meticulous attention to the nuances of data and analytics, ensuring accuracy and precision in all aspects of work.
Adaptability: Demonstrates flexibility in responding to changes in the business environment, maintaining effectiveness in varying situations.
Emotional Intelligence: Possesses the ability to understand and manage one's own emotions, as well as empathize with others, fostering strong workplace relationships.
Innovative Mindset: Encourages thinking outside the box and embracing new ideas and technologies, keeping us at the forefront of industry advancements.
Effective Communication: Exhibits strong skills in expressing ideas and complex data insights clearly and persuasively to diverse audiences.

Are you ready? Join us on our journey!
We will review applications on a rolling basis. Apply soon by submitting your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden.
Benefits
At Sinch, we support employees with benefits that adapt regionally, ensuring you have the resources need to thrive. These include health and life insurance, flexible work environment, retirement savings plans, and more.
Our Hiring Process
At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high-performing teams.
Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we leverage innovative technology to enable companies to engage and interact with their users across voice, messaging, and video.
The essence of the role
We are looking for an experienced CRM Salesforce Operations Manager to lead a team of Salesforce Administrators and Developers. In this role, you will oversee our Salesforce ecosystem across multiple modules, including CPQ (Configure, Price, Quote), RLM (Revenue Lifecycle Management), DataCloud, and AgentForce, focusing on operational performance, scalability, and optimization to align with our business objectives. You will drive the continuous improvement of our Salesforce architecture and lead transformation initiatives across multiple business units.
This role is based in Stockholm and offers a hybrid work model, reporting to the VP Sales and Marketing Applications.
As our CRM Salesforce Operations Manager, you will:
Team Leadership:
Mentor and guide your team, define team objectives, critical metrics, and foster collaboration to streamline workflows.
Daily manage tasks across the team fairly, ensuring equal distribution of workload.
Work on optimizing BAU tasks and change requests to improve efficiency across the team.
Run sprints and manage story points, ensuring the team adheres to Agile methodologies.

Salesforce Platform Management:
Lead all aspects of the configuration and maintenance of Salesforce CRM, ensuring system stability and performance.
Drive implementations and optimization of Salesforce modules, particularly CPQ, RLM, DataCloud, and AgentForce, and ensure integration with other systems.

Operational Excellence:
Own operational KPIs, drive continuous process improvements and collaborate with cross-functional teams to align Salesforce capabilities with business needs.

Project and Change Management:
Direct Salesforce projects from inception to delivery, ensuring timelines, budgets, and deliverables are met.
Facilitate change management efforts related to upgrades, new features, or migrations.

Technical Leadership:
Provide technical guidance on best practices, ensuring compliance with governance and security protocols.
Resolve complex troubleshooting issues and stay updated on the latest Salesforce technologies.

Vendor and Stakeholder Management:
Cultivate relationship with Salesforce vendors and consultants, ensuring effective communication and support for cross-departmental projects.

Who you are:
We believe you possess strong project management skills, allowing you to prioritize tasks and handle competing deadlines with ease. Your excellent communication and interpersonal abilities enable seamless collaboration with cross-functional teams and stakeholders. You bring strong analytical and problem-solving skills, with a clear focus on driving operational improvements.
Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
5+ years of experience managing Salesforce platforms, with hands-on experience in CPQ, RLM, DataCloud, and AgentForce, and other modules (Sales Cloud, Service Cloud, etc.).
Demonstrated success in encouraging and leading teams and driving them toward achieving shared goals.
Deep understanding of Salesforce architecture, data models, and integration best practices.

Preferred qualifications:
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, Salesforce CPQ Specialist).
Familiarity with Agile or other project management methodologies.

Benefits:
At Sinch, we support employees with benefits that adapt regionally, ensuring you have the resources need to thrive. These include health and life insurance, flexible work environment, retirement savings plans, and more.
Are you ready? Join us on our journey!
We will review applications on a rolling basis. Apply soon by submitting your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden. Visa mindre

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
The Atlassian Product Manager role is part of Sinch’s global Enterprise IT organization, managing our internal IT services. In this role it is important to be self-going, forward looking, great collaborator and with a can-do attitude to be successful together with us.
Key tasks and responsibilities as the Product Manager of Atlassian is to take an E2E custodian responsibility of the platform globally. This entails developing the Product strategy and technology roadmap based on business needs, market technology developments and best practices. Furthermore, the Product Manager is expected to:
Take lead of the Cloud migration project currently being executed including merging of local Atlassian instances of Jira and Confluence.
Act as a subject matter expert to educate other parts of the organization regarding best practices within the Atlassian product portfolio.
Drive solution design, architecture, and implementation across Jira SW, Jira SM, and Confluence in alignment with business stakeholder requirements.
Safeguard quality of the Atlassian product portfolio to ensure changes are introduced and managed properly.
Budget and license management to ensure efficiency in the delivery of the Atlassian related products and services.
Engage with external partners to participate in contract renewals, project work and service delivery.

In this role you will have the opportunity to influence and make an impact on the area moving forward. Atlassian is used across the company e.g. in our Engineering teams and internal support functions, hence it is a high visibility role from and IT perspective. You will work together with different teams across the business and a collaborative and listening mindset is important to succeed.
REQUIREMENTS
A university degree combined with at least 7 years of relevant technical experience in Atlassian preferably both in Cloud and Data Center.
Professional & concise communication skills.
Leadership skills, capability to drive and motivate both self and others.
Ability to drive change in global organizations.
Planning and prioritization of time and resources.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence across 60 countries, we empower businesses to reach everyone in the world, in seconds or less, through mobile messaging, email, voice, and video.
Dream big with us. We believe equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, take on captivating challenges, and build your skills alongside outstanding people.
The essence of the role
We’re on a journey of growth and development, and we’re looking for an IT Incident Manager to oversee the entire lifecycle of IT and Security incidents across Sinch’s organisation. Your role is critical in minimizing the disruptions of incidents to business operations by ensuring incidents are effectively triaged, escalated, and resolved in a timely manner. You’ll, lead continous improvement efforts in our incident management processes and service management practices, with a focus on enhancing ITIL framework adoption.
This role is based in Stockholm, Sweden, functions under a hybrid model, and reporting to the VP, IT Business Operations.
As our Incident Commander, you will:
Incident Management:
Lead the identification, investigation, and resolution of IT and Security incidents.
Ensure timely and accurate triaging of incidents and escalate issues to appropriate teams.
Oversee and manage the incident resolution process to ensure SLAs are met.
Communicate with stakeholders during major incidents, ensuring transparency and timely updates.

Continuous Improvement:
Analyse incident trends and generate reports to identify areas for improvement in incident management processes.
Implement proactive strategies to prevent the recurrence of high-impact incidents.
Partner with teams to improve the efficiency and effectiveness of incident responses.

Stakeholder Management:
Collaborate with IT, Security, and cross-functional teams to ensure effective incident resolution and service recovery.
Build strong relationships with internal and external stakeholders, fostering an open communication and problem-solving culture.
Facilitate post-incident reviews to capture lessons learned and develop actionable plans.

ITIL and Service Management Uplift:
Support the enhancement of ITIL-based service management practices across the organization.
Provide leadership in adopting best practices for incident, problem, and change management.
Guide and mentor teams on service management principles, helping to strengthen overall capabilities.

Reporting and Analytics:
Produce regular and ad-hoc incident reports, analysing performance metrics, trends, and improvement opportunities.
Present insights and recommendations to senior leadership to enhance decision-making.

Who you are:
We believe you excel at problem-solving, stay calm under pressure, and can navigate fast-paced, high-impact situations. You’re always looking for ways to improve processes and have a knack for communicating clearly with diverse teams.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
5+ years of experience in IT Incident Management, Service Management, or related roles.
Strong technical acumen with the ability to perform initial triage of incidents and drive resolutions within complex environments.
Experience with IT security incident management and escalation protocols.
Deep understanding of ITIL principles with experience in driving ITIL adoption (ITIL certification preferred).
Experience with incident management tools and platforms (e.g., ServiceNow, Jira, etc.).
Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical stakeholders.

Are you ready? Join us on our journey!
Join us to push the boundaries of communication technology!
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.
Our Hiring Process
We are committed to following a recruitment process that is fair, transparent, and inclusive. Our hiring team persistently works towards identifying the people that best fit each open job, based on Sinch’s hiring needs and candidates’ career expectations.
We encourage applications with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly. Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch! Visa mindre

Sinch is a global leader in cloud communications, helping businesses connect with their customers on mobile phones. We facilitate over 147 billion conversations annually, reaching every phone on Earth. Our technology powers the world's leading communication platforms.
We are a dynamic and innovative team seeking a passionate Data Engineer to collaborate on our data pipeline and data warehousing solutions.
The working model is hybrid, and you can work from our Stockholm or Malmo office.
Responsibilities
Develop and maintain scalable, resilient data pipelines using AWS services such as Lambda, Step Functions, Redshift, and S3.
Improve and maintain the Redshift data warehouse solution.
Manage the data lifecycle from ingestion and processing to storage and retrieval.
Work with a range of different technologies and programming languages, with a primary focus on Python and .
Actively contribute to enhancing our data processes and pipelines.
Take a hands-on approach to monitoring production environments, identifying issues, and being on-call when necessary.
Engage closely with data scientists, software engineers, architects, DevOps specialists, and product managers to deliver exceptional data solutions.
Build and maintain visualizations and dashboards in Tableau.

Requirements
Capable of developing, maintaining, and optimizing data pipelines for enhanced performance and reliability.
Experienced professional in team-based software development and deployment.
Skilled in using for data querying and ETL/ELT development.
Experienced in data warehousing (Redshift) and data modelling.
In-depth knowledge of AWS services including Lambda, Step Functions, Redshift, and S3.
Ability to work effectively within a cross-functional self-organizing team, fostering collaboration and mutual respect among team members.
A passion for writing clean and efficient code.
Strong written and verbal communication skills in English.
Bachelor's degree in computer science, data engineering, or related technical discipline.

Good to have
Knowledgeable about various data architectures such as Data Lake, Data Mesh, and Data Fabric.
Experience in data visualization tools.
Knowledge in or willing to learn infrastructure as code using Terraform.
Experience in a similar industry or related one.
Proven ability to work with others to solve tough technical problems.
Ability to thrive in a dynamic and fast-paced work environment characteristic of agile development methodologies.
Experience guiding and mentoring fellow engineers, empowering them to contribute effectively to team goals.

Embrace the challenge and join us! Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you’ll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We are seeking a Data Platform Engineer to build, maintain, and support data infrastructure that powers our all products worldwide. In this role, you will be a part of our Data Fabric team, responsible for overseeing our data infrastructure. Your blend of infrastructure expertise and data skills will ensure our operations run smoothly.
This role is based in Stockholm, Sweden, functions under a hybrid model, and reports to the Engineering Manager.
As our Data Platform Engineer, you will:
As a member of our team, you will develop and maintain our data infrastructure and craft robust monitoring solutions to ensure healthy and stable production systems. You’ll also play a crucial role in continuously enhancing the fabric with new capabilities to meet evolving business needs. Your expertise in developing powerful, scalable, and maintainable data infrastructure solutions will be essential to the success of our data operations at Sinch.
Lead technically and in align with business counterparts.
Mentor colleagues and foster a culture of collaboration.
Define, plan, and implement solutions for arising needs.
Collaborate with other parts of the data organization and R&D to optimize and improve existing solutions.
Drive innovation with your expertise and proactive approach.

Who are you?
An experienced professional with 3-6 years of senior-level capacity in Data Engineer, Site Reliability Engineer (SRE), or Platform Engineer, or Software Engineer.
Software background is a plus.
Knowledgeable in one of the big three cloud providers (GCP, AWS, Azure).
Proficient in Infrastructure as Code (IaC) and DevOps procedures.
Proficiency in .
Good communication skills.
A problem-solver with a strong analytical mindset.

Ready to chase your dreams?
Submit your application in English and join us in making seamless and impactful connections worldwide. Be part of our dynamic data team that promotes growth and embraces hybrid work.
At Sinch, we value learning, adapting to change, and offering opportunities for personal and professional development. Unfortunately, we are currently unable to support relocation outside the EU at present, therefore, we welcome applicants who hold a Swedish or EU/EEA citizenship or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
Join our team at Sinch as a Data Engineer, where you'll be responsible for constructing, maintaining, and supporting data pipelines across our global product portfolio. Apply innovative ways and cutting-edge technologies in the market to excel in this role. We're seeking a candidate with a proven background in , Python, and ETL/ELT that takes a proactive approach to address intricate challenges and craft data pipelines that not only empower the data domain but also enhance connectivity within Sinch through the effective use of data.
This role is based in Stockholm, Sweden, and functions under a hybrid model, reporting to the Data Engineering Manager.
As our Data Engineer, you will:
This role offers a distinctive chance for you to lead, drive, and implement impactful initiatives in a rapidly growing business. Our dedication to taking action is unwavering, acknowledging its importance not only for our esteemed customers but also for the greater global community.
Lead data engineering projects, ensuring their successful delivery.
Provide valuable support to leadership, serving as a technical authority for the team.
Offer guidance to team members during code reviews to maintain high standards of quality.
Promote best practices in data engineering within and beyond the team.
Drive the data integration efforts across diverse platforms and products.
Contribute to the development, performance, quality, monitoring, and maintenance of data pipelines.
Identify areas for improvement in our products, business processes, and architecture through insightful data analysis.

Who are you?
We believe you are a professional skilled in pipeline development and governance, with experience in tools for virtualization and a background in real-time data processing. Your organizational prowess is evident in breaking down projects efficiently, and your expertise extends to designing new data architectures with a focus on security standard processes. Your diverse skills make you a valuable asset, poised to drive innovative data solutions for our dynamic team and evolving business.
Proficient in software development with expertise in Python, Spark, Git, CI/CD, and Docker.
Skilled in using for data querying and ETL/ELT development.
Experience in structuring and storing large volumes of data in data lakes and warehouses.
Capable of fixing and optimizing data pipelines for enhanced performance and reliability.
Familiarity with data pipeline orchestration tools like Airflow, Dagster, and experience using Databricks.
Cloud experience in AWS or GCP.
Knowledgeable about various data architectures such as Data Lake, Data Mesh, and Data Fabric.
Strong communication skills with fluency in English for engaging with stakeholders from technical and business areas.

Ready to chase your dreams?
Join our data-centric organization by submitting your application in English.
Together, let's shape the future of data-driven innovation, where organizational data lies at the heart of what we do. Be a part of our global data team that promotes growth and embraces hybrid work arrangements.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we leverage innovative technology to enable companies to engage and interact with their users across voice, messaging, and video.
The essence of the role
We are seeking a proactive and results-driven Customer Success Manager to join our dynamic IT Sales and Marketing technology team. In this role, you will lead customer relationships, ensure client satisfaction, and drive the successful adoption of our technology solutions.
This role is based in Stockholm and offers a hybrid work model reporting to the VP Sales and Marketing Applications.
This role is based in Stockholm and offers a hybrid work model reporting to the VP Sales and Marketing Applications.
As our new Customer Success Technology Manager, you will:
Be the main point of contact for assigned clients, building and maintaining strong, long-term relationships. Understand their goals and challenges to provide tailored solutions.
Lead the onboarding process, ensuring a smooth transition and successful implementation of our technology solutions.
Provide training and resources to help clients enhance their understanding and usage of our solutions.
Monitor usage and engagement to identify potential issues or growth opportunities. Develop and execute account plans to drive customer success and achieve retention and expansion targets.
Collaborate with the sales team to identify upsell and cross-sell opportunities within the client base.
Serve as the voice of the customer within Sinch, ensuring their feedback informs product improvements. Partner with product and development teams to improve customer experience.
Track key metrics like customer satisfaction, renewal rates, and product adoption. Share insights with senior management on customer success activities and outcomes.
Anticipate potential issues and collaborate with internal teams to resolve them before they impact the customers. Manage escalations promptly and effectively.
Manage a team of core marketing, sales and service technologies to continue to develop the product roadmap and drive adoption of each technology through-out the organisation.

Who are you?
We believe you have a strong understanding of sales and marketing technologies, along with excellent communication and interpersonal skills, a proactive problem-solving approach, and a genuine drive to help clients achieve their business goals.
Bachelor’s degree in Business, Marketing, I.T, or related field.
Demonstrated ability in customer success, account management, or similar role within the technology sector.
Proven track record of managing customer relationships and driving successful outcomes.
Ability to work collaboratively with cross-functional teams.
Proficiency in CRM software and other customer success tools.

Preferred Qualifications:
Experience in the IT Sales and Marketing technology industry.
Familiarity with SaaS platforms and cloud-based solutions.
Skilled at managing multiple accounts and projects simultaneously.

Benefits:
At Sinch, we support employees with benefits that adapt regionally, ensuring you have the resources need to thrive. These include health and life insurance, flexible work environment, retirement savings plans, and more.
Are you ready? Join us on our journey!
We will review applications on a rolling basis. Apply soon by submitting your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We're seeking an experienced Senior Network Engineer to join our Public Cloud Integration team and play a key role in shaping Sinch's network infrastructure. You will have the opportunity to lead and enhance our network across co-location data centers, AWS, and other cloud service providers. If you possess deep technical expertise in Network Architecture, managing global bandwidth, particularly in Cisco iOS, ASA, routing protocols, IPSec, MPLS, and hybrid infrastructure integration, we look forward to hearing from you.
This role is based in Stockholm, Sweden, and functions under a hybrid model, reporting to the Head of Cloud Network.
As our new Network Engineer, you will:
Coordinate, maintain, and architect all network and security devices.
Proactively monitor systems for performance issues and participate in capacity planning, analysis, and system implementations.
Lead troubleshooting efforts with internal teams and external partners to ensure system stability.
Build and maintain documentation for data centers, systems, applications, and networks.
Collaborate with global team members to safeguard the confidentiality, integrity, and availability of Sinch network and services.
Perform site inventories and installations at various local and remote data center locations as needed.
Contribute to rotational on-call duties.

Who are you?
We believe you're experienced with network performance monitoring, enterprise-level data center design, and Linux/Unix networking. Your knowledge of cloud infrastructure, knack for delivering results, impressive multitasking abilities, and strong communication skills stand out. You perform well under pressure and excel in managing project details.
To contribute to this role, we see that you have experience in:
Switching (spanning tree, Ether-Channel, 802.1q VLANs).
Routing expertise (BGP, OSPF, EIGRP).
Packet capture and analysis.
Implementing IP layer access control and configuring IOS and ASA based IPSEC VPNs.
Upgrading IOS, ASA, and associated software.
Networking in AWS and understanding cloud environments.
Change Management and ITIL processes.
Additional System Administrator knowledge at the infrastructure level is beneficial.

Ready to chase your dreams?
If you're passionate about ensuring network reliability, optimizing performance, and collaborating with a distributed team, this role is for you!
Our corporate language is English. Please submit your application in English.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
Join our team at Sinch as a Senior Data Engineer, where you'll be responsible for constructing, maintaining, and supporting data pipelines across our global product portfolio. Apply innovative ways and cutting-edge technologies in the market to excel in this role. We're seeking a candidate with a proven background in , Python, and ETL/ELT that takes a proactive approach to address intricate challenges and craft data pipelines that not only empower the data domain but also enhance connectivity within Sinch through the effective use of data.
This role is based in Stockholm, Sweden, and functions under a hybrid model, reporting to the Data Engineering Manager.
As our Senior Data Engineer, you will:
This role offers a distinctive chance for you to lead, drive, and implement impactful initiatives in a rapidly growing business. Our dedication to taking action is unwavering, acknowledging its importance not only for our esteemed customers but also for the greater global community.
Lead data engineering projects, ensuring their successful delivery.
Provide valuable support to leadership, serving as a technical authority for the team.
Offer guidance to team members during code reviews to maintain high standards of quality.
Promote best practices in data engineering within and beyond the team.
Drive the data integration efforts across diverse platforms and products.
Contribute to the development, performance, quality, monitoring, and maintenance of data pipelines.
Identify areas for improvement in our products, business processes, and architecture through insightful data analysis.

Who are you?
We believe you are a professional skilled in pipeline development and governance, with experience in tools for virtualization and a background in real-time data processing. Your organizational prowess is evident in breaking down projects efficiently, and your expertise extends to designing new data architectures with a focus on security standard processes. Your diverse skills make you a valuable asset, poised to drive innovative data solutions for our dynamic team and evolving business.
Proficient in software development with expertise in Python, Spark, Git, CI/CD, and Docker.
Skilled in using for data querying and ETL/ELT development.
Experience in structuring and storing large volumes of data in data lakes and warehouses.
Capable of fixing and optimizing data pipelines for enhanced performance and reliability.
Familiarity with data pipeline orchestration tools like Airflow, Dagster, and experience using Databricks.
Cloud experience in AWS or GCP.
Knowledgeable about various data architectures such as Data Lake, Data Mesh, and Data Fabric.
Strong communication skills with fluency in English for engaging with stakeholders from technical and business areas.

Ready to chase your dreams?
Join our data-centric organization by submitting your application in English.
Together, let's shape the future of data-driven innovation, where organizational data lies at the heart of what we do. Be a part of our global data team that promotes growth and embraces hybrid work arrangements.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.
Role and Responsibilities
Develop, architect and scale the core infrastructure for Sinch's web applications. Be part of in a small cross functional team that sets its own objectives and goals with responsibility for every stage of product development life cycle from planning and design to implementation, testing, deployment, monitoring and maintenance, you build It you run it.
Your work will be focused around the common platform used to that makes up the core of the product line; The code you write will be consumed by used by many different teams and is a key enabler in the product line. You will solve problems across the enterprise, focusing not only on how to deliver a great product today but setting the foundations for the future.
Tech Stack: NodeJS, Java, React, Typescript
Please apply your resume in English!
In order to contribute to this role, you have:
A strong software engineering background
In-depth knowledge of the web platform and ecosystem
Expertise in modern front-end technologies.
Solid track record working with Typescript in a professional or open-source setting.
Experience building services on the backend
Fluency in English

Big Plus!
Experience using design systems
Experience making architectural decisions that have high impact
Experience with Web components and the latest Web APIs
Experience with AWS, Kubernetes and other cloud native technologies
Experience with Server side rendering technologies such as Next.js

Benefits
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.
We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch! Visa mindre

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire each of our more than 3,000 employees across 55 different countries.
Role and Responsibilities
Develop, architect and scale the core infrastructure for Sinch's web applications. Be part of in a small cross functional team that sets its own objectives and goals with responsibility for every stage of product development life cycle from planning and design to implementation, testing, deployment, monitoring and maintenance, you build It you run it.
Your work will be focused around the common platform used to that makes up the core of the product line; The code you write will be consumed by used by many different teams and is a key enabler in the product line. You will solve problems across the enterprise, focusing not only on how to deliver a great product today but setting the foundations for the future.
Tech Stack: NodeJS, Java, React, Typescript
Please apply your resume in English!
In order to contribute to this role, you have:
A strong software engineering background
In-depth knowledge of the web platform and ecosystem
Expertise in modern front-end technologies.
Solid track record working with Typescript in a professional or open-source setting.
Experience building services on the backend
Fluency in English

Big Plus!
Experience using design systems
Experience making architectural decisions that have high impact
Experience with Web components and the latest Web APIs
Experience with AWS, Kubernetes and other cloud native technologies

Benefits
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch's hiring needs and candidates' career expectations.
We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch. Visa mindre

We are seeking a highly skilled Full-Stack Java Developer with a minimum of five years of experience to develop and maintain our enterprise-level billing ERP system. The ideal candidate will have a strong background in both front-end and back-end development, and a deep understanding of billing processes and ERP systems.
Responsibilities
Design, develop, test, and maintain robust and scalable ERP applications, specifically tailored for billing purposes.
Full-Stack Development: Work on both the front-end and back-end, ensuring seamless integration and performance.
Technical Leadership: Provide technical leadership and mentorship to junior developers, ensuring best practices in coding, testing, and deployment.
Requirements Gathering: Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
System Integration: Integrate ERP systems with other enterprise applications, ensuring data consistency and integrity.
Performance Optimization: Identify and resolve performance bottlenecks to ensure the system operates efficiently and reliably.
Troubleshooting: Diagnose and resolve technical issues, providing timely support to ensure minimal disruption to business operations.
Documentation: Maintain comprehensive documentation of the codebase, technical specifications, and system processes.

Requirements
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Experience: Minimum of 5 years of experience in full-stack Java development.
Billing ERP Knowledge: Proven experience with billing ERP systems is required.
Technical Skills:
Java: Expertise in Java programming and related frameworks (Spring, Hibernate, etc.).
Front-End Technologies: Proficiency in HTML, CSS, JavaScript, and front-end frameworks (Angular, React, or Vue.js).
Database Management: Experience with and No databases (My, Postgre, MongoDB, etc.).
Web Services: Knowledge of RESTful and SOAP web services.
Version Control: Proficiency with version control systems (Git, SVN).
DevOps: Familiarity with CI/CD pipelines and tools (Jenkins, Docker, Kubernetes).
Analytical Skills: Strong problem-solving skills and the ability to work independently or as part of a team.
Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
Preferred Qualifications
ERP Systems: Experience with popular ERP systems such as SAP, Oracle, or Microsoft Dynamics.
Cloud Technologies: Experience with cloud platforms (AWS, Azure, Google Cloud).
Agile Methodologies: Familiarity with Agile/Scrum methodologies.

Ready? Join us on our journey!
About the recruitment process
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We are seeking a Senior Data Engineer to build, maintain, and support data infrastructure that powers our products worldwide. In this role, you will be a part of our Data Fabric team, responsible for overseeing our data infrastructure. Your blend of infrastructure expertise and data skills will ensure our operations run smoothly.
As our Senior Data Fabric Engineer, you will:
As a member of our team, you will develop and maintain our data fabric, and craft robust monitoring solutions to ensure healthy and stable production systems. You'll also play a crucial role in continuously enhancing the fabric with new capabilities to meet evolving business needs. Your expertise in developing powerful, scalable, and maintainable data infrastructure solutions will be essential to the success of our data operations at Sinch.
Lead technically and in align with business counterparts.
Mentor colleagues and foster a culture of collaboration.
Define, plan, and implement solutions for arising needs.
Collaborate with other parts of the data organization and R&D to optimize and improve existing solutions.
Drive innovation with your expertise and proactive approach.

Who are you?
An experienced professional with 3-6 years of senior-level capacity in Data Engineer, Site Reliability Engineer (SRE), or Platform Engineer.
Skilled in communication and mentoring.
Knowledgeable in one of the big three cloud providers (GCP, AWS, Azure).
Proficient in Infrastructure as Code (IaC) and DevOps procedures.
A problem-solver with a strong analytical mindset.
Software background is a plus.

Ready to chase your dreams?
Submit your application in English and join us in making seamless and impactful connections worldwide. Be part of our dynamic data team that promotes growth and embraces hybrid work.
At Sinch, we value learning, adapt to change, and offer opportunities for personal and professional development. Unfortunately, we are currently unable to support relocation outside the EU at present, therefore, we welcome applicants who hold a Swedish or EU/EEA citizenship or have a valid work permit for Sweden. Visa mindre

Develop, architect and scale the core infrastructure for Sinch Engage, our Multi-channel Connectivity offering. Be part of a multi-functional team that sets its own objectives and goals with responsibility for every stage of product development life cycle from planning and design to implementation, testing, deployment, monitoring and maintenance.
Your work will be focused around building critical front-end and backend systems that make up the core of the product line; The code you write will be consumed by used by many different teams and is a key enabler in the product line. As a Software Engineer, you will write code that has a high impact throughout the organization, and it is paramount that it meets our level of excellence!
Tech stack: Golang, Typescript, Node JS, Kafka, Redis, RabbitMQ, MongoDB, Postgres, Click House, Kubernetes, Google Cloud, React.
In order to contribute to this role, you have:
Experience working across multiple technology stacks using different programming paradigms.
Experience working in a customer-focused environment, ideally within a SaaS or subscription business.
Familiar with IaC / GitOps and related CI/CD toolset.
Experience in the High-Level languages Go and Node. JS.
Expertise in modern front-end frameworks such as React, Vue or Svelte.
Consistent track record working with Typescript in a professional or open-source setting.
Experience making architectural decisions that have high impact.
Fluency in English.

Big Plus!
Experience building analytics solutions using technology like Click House, Timescale DB, or Apache Flink.
Experience with Micro-frontend architectures, web components and the latest Web APIs.
Experience with test automation. We use Cypress.
Solid understanding of Kubernetes and networking
Experience with Kafka streaming

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and equal opportunity. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently works towards identifying the people that best fit each open job, based on Sinch's hiring needs and candidates' career expectations.
We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch! Visa mindre

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.
Role and Responsibilities
Develop, architect and scale the core infrastructure for Sinch's web applications. Be part of in a small cross functional team that sets its own objectives and goals with responsibility for every stage of product development life cycle from planning and design to implementation, testing, deployment, monitoring and maintenance, you build It you run it.
Your work will be focused around building critical front-end systems that make up the core of the product line; The code you write will be consumed by used by many different teams and is a key enabler in the product line. As a Staff or Senior Front-end engineer you will write code that has a high impact throughout the organization and it is paramount that it meets our level of excellence.
Please apply your resume in English!
In order to contribute to this role, you have:
A strong software engineering background
In-depth knowledge of the web platform and ecosystem
Expertise in modern front-end frameworks such as React, Vue or Svelte
Solid track record working with Typescript in a professional or open-source setting.
Experience making architectural decisions that have high impact
Fluency in English

Big Plus!
Experience building and using design systems
Experience with Micro-frontend architectures
Experience with Web components and the latest Web APIs
Experience with UI test automation
Experience with cloud services, cloud architecture, DevOps, CI/CD

Benefits
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.
We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch! Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We're looking for an experienced IT Vendor Manager to join our team, where open communication and a supportive culture propel success. You will be instrumental in building robust vendor relationships, ensuring contract compliance, optimizing costs, and delivering significant value through strategic vendor management.
Whether you're skilled in the art of persuasion and eager to make a meaningful impact, we encourage you to partner with us in a forward-thinking and inclusive environment.
As our IT Vendor Manager, you will:
Develop and implement IT vendor management strategies to optimize costs, enhance performance, and ensure alignment with business objectives.
Lead IT vendor relationships, including licensing and subscription models, performance evaluation, and issue resolution.
Partner with Procurement System Owners for negotiation of IT supplier relationships
Collaborate with internal stakeholders to understand business needs and requirements for IT services and solutions.
Monitor and review vendor performance, ensuring adherence to Service Level Agreements (SLAs) and conducting regular performance reviews for continuous improvement.
Ensure compliance with contractual obligations, terms, and conditions, alongside legal and procurement teams.
Track and report critical metrics, Key Performance Indicators (KPI's), related to vendor performance and cost management.
Develop and maintain a repository of vendor documentation, contracts, and agreements.
Stay informed about industry standard processes and emerging trends.

This position is based in Stockholm and reports to the Head of Digital Delivery. We provide flexibility through a hybrid work model. Given our global presence, occasional work beyond standard hours may be required.
Who are you?
We believe you excel in dynamic environments with self-initiative, a practical app, and strong negotiation skills. Your sound judgment, integrity, and analytical abilities enables you to build positive relationships with both internal and external stakeholders.
To contribute to this role, we see that you have:
Bachelor's degree in Business Administration, IT Management, or a related field.
Proven experience in IT vendor management or related roles, showcasing strong technical competencies and supplier management skills.
Familiarity with legal and compliance aspects of vendor contracts.
Excellent communication and social skills, demonstrated in cross-functional collaboration and stakeholder management.
Knowledgeable about IT industry trends, technologies, and standard methodologies.

Ready to chase your dreams?
Our corporate language is English. Please submit your application in English.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
Come be a part of our team as a Data Engineer. Take the lead in building, maintaining, and supporting data pipelines throughout our global product portfolio. Unleash your creativity and leverage the latest technologies to shine in this role. Your expertise in , Python, and ETL/ELT will empower you to take a proactive approach to sophisticated challenges and shaping data pipelines that enhance the data domain and foster connectivity across Sinch.
This role is based in Stockholm, Sweden, and functions under a hybrid model, reporting to the Data Engineering Manager.
As our Data Engineer, you will:
Implement high-impact initiatives in a rapidly growing business to drive results for our customers and the world.
Engage in the integration of data across diverse platforms and products.
Contribute to data pipelines development, performance, quality, monitoring, and maintenance.
Identify opportunities for improvement in our data movement pipelines.
Lead data engineering projects to ensure successful delivery.

Who are you?
We believe you bring solid expertise in diverse data landscapes, coupled with proficiency in pipeline development and governance. Your essential experience with virtualization tools, as well as your demonstrated capability in real-time data processing and analytics sets you apart. As an effective communicator, you effortlessly bridge the technical and business sectors. Your dedication to continual learning ensures that you stay current of industry trends and eagerly adopt new technologies.
To succeed in this role, we see that you have:
Robust foundation in software development, including fluency in Python, Spark, Git, CI/CD, and Docker.
Demonstrated experience using for data querying and building ETL/ELT processes.
Practical expertise with data lakes and data warehouses, implementing best practices to structure and store big volumes of datasets.
Skilled in data pipeline creation and orchestration tools, such as Airflow and Dagster.
Hands-on experience with Databricks and cloud platforms such as AWS or GCP.
Fluency in English.

Ready to chase your dreams?
Join our data-centric organization by submitting your application in English.
Together, let's shape the future of data-driven innovation, where organizational data lies at the heart of what we do. Be a part of our global data team that promotes growth and embraces hybrid work arrangements.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

We are Sinch. The world's number one in mobile engagement, helping outstanding companies connect with customers. And whether you know us or not, you've definitely used our tech. From the life-changing to the time-saving, we're helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face captivating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you'll be proud of knowing you were part of making that happen. 147 billion times a year. Now we are seeking an IT Support Technician in Stockholm that is passionate about technical support and troubleshooting.
Please submit your application/CV in English.
The essence of the role
As IT Support Technician you provide first line and on-site support to Sinchers as a part of the Global IT support team. of Sinch's Global IT support team. Curiosity, user friendliness and willingness to learn is crucial. We think that you love IT and problem solving. The role requires you to have the ability to work independently and take full ownership of your own work as well as be a team player.
The role is hybrid in Stockholm, Sweden, with 2 - 3 days per week on site.
Key responsibilities:
First line support for all IT issues
Office IT equipment
Device management and software/hardware troubleshooting and fixes.
Administration of Microsoft 365 and related systems
Documenting solutions

Requirements:
2-3 years experience of working with IT Support.
Good knowledge of Windows and macOS
Good knowledge of Microsoft 365 administration
Experience of Azure and Active Directory
Experience of Android and iOS devices
Proficiency in written and spoken English.

Big Plus!
IT degree
Experience of Microsoft environment

Benefits
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and equal opportunity. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently works towards identifying the people that best fit each open job, based on Sinch's hiring needs and candidates' career expectations.
We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch! Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
Journey with us in our mission to pioneer how the world communicates by taking on a key role in strengthening Sinch's data management capabilities within our newly established Data office. Our primary goal is to establish and implement data management and governance practices across the entire organization. Data architecture is fundamental to data management and a critical component in Sinch's strategic vision and roadmap.
You will play a key role in shaping the structure and flow of data. This role is less concerned with deep technicalities and more about understanding our business processes to streamline information flows.
As our Information Architect/Data Modeler, you will:
Establishing data architecture artifacts and data management standards and guidelines for Sinch.
Shape data organization and management through the delivery of data models, data specifications, data definitions, and data flow recommendations.
Assist in the development of our data catalogue and help recognize data as an asset.
Work closely with data producers and consumers in the line functions across Sinch, data governance roles, and other architects.

Who are you?
We believe you are a data management professional that thrives on bridging business and IT alignment. Your strength lies in your collaborative, solution-oriented partnerships, dedication to thorough documentation, and capacity to flourish in dynamic contexts. Additionally, you are self-motivated and can quickly adapt to changing priorities. You have a strong desire to comprehend complex business initiatives, models, and systems, and you welcome the opportunity to tackle ever-changing challenges.
To contribute in this role, we see that you have:
You possess experience with DCAM, DAMA or other Data Management frameworks.
Your area of expertise centers on data architecture which allows you to establish logical data models, write data definitions, data mapping specifications, and design logical data flows.
You demonstrate a track record of effectively collaborating with data owners and stewards to translate their business requirements for development teams.
It is considered advantageous if you have prior exposure to other Data Management areas, particularly Data Quality management.

Ready to chase your dreams?
Join our data-centric organization by submitting your application in English.
Together, let's shape the future of data-driven innovation, where organizational data lies at the heart of what we do. Be a part of our global data team that promotes growth and embraces hybrid work arrangements.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We're looking for an experienced IT Vendor Manager to join our team, where open communication and a supportive culture propel success. You will be instrumental in building robust vendor relationships, ensuring contract compliance, optimizing costs, and delivering significant value through strategic vendor management.
Whether you're skilled in the art of persuasion and eager to make a meaningful impact, we encourage you to partner with us in a forward-thinking and inclusive environment.
As our IT Vendor Manager, you will:
Develop and implement vendor management strategies to optimize costs, enhance performance, and ensure alignment with business objectives.
Lead IT vendor relationships, including contract negotiation, performance evaluation, and issue resolution.
Collaborate with internal stakeholders to understand business needs and requirements for IT services and solutions.
Monitor and review vendor performance, ensuring adherence to Service Level Agreements (SLAs) and conducting regular performance reviews for continuous improvement.
Ensure compliance with contractual obligations, terms, and conditions, alongside legal and procurement teams.
Track and report critical metrics, Key Performance Indicators, related to vendor performance and cost management.
Develop and maintain a repository of vendor documentation, contracts, and agreements.
Stay informed about industry standard processes and emerging trends.


Who are you?
We believe you excel in dynamic environments with self-initiative, a practical app, and strong negotiation skills. Your sound judgment, integrity, and analytical abilities enables you to build positive relationships with both internal and external stakeholders.
To contribute to this role, we see that you have:
Bachelor's degree in Business Administration, IT Management, or a related field.
Proven experience in IT vendor management or related roles, showcasing strong negotiation and contract management skills.
Familiarity with legal and compliance aspects of vendor contracts.
Excellent communication and social skills, demonstrated in cross-functional collaboration and stakeholder management.
Knowledgeable about IT industry trends, technologies, and standard methodologies.

Ready to chase your dreams?
Our corporate language is English. Please submit your application in English.
At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We are seeking a dedicated and driven individual for our IT Support to lead and cultivate continuous growth and development of Sinch's IT Support Services. As the forefront of our IT operations, you and your team will be instrumental in delivering outstanding support to all Sinchers.
You will guide and coach a team committed to addressing technical issues, handling requests, and managing hardware installations. You will also plan daily activities, improve our support structure, drive enhancements in service management, and optimize performance objectives.
As our IT Support Services Manager, you will:
Ensure timely and effective handling of tickets and requests.
Design and implement IT support procedures and policies, such as incident and problem management.
Set clear short and long-term performance objectives, analyze data to identify trends, drive continuous improvement, and foster a proactive working culture.
Take ownership of support-related products and services.
Embrace new technologies, like chatbots and AI, to enhance support offerings.
Understand the needs and challenges of Sinch users and stakeholders to deliver superb service experiences.
Ensure customer satisfaction and end user experience.

You will be a valuable member of the Digital Workspace and Infrastructure leadership team and report to the Head of Digital Workspace and Infrastructure. This role is based in Stockholm and offers a hybrid work model.
Who are you?
We believe you are a self-starter with a growth outlook, committed to achieving both short- and long-term objectives. You are customer and end user focused, coupled with a service mindset, will drive value creation and satisfaction.
Your strong communication skills and collaborative approach will boost effective partnership within and beyond your immediate team. With robust people and personal leadership skills, and an exceptional ability to build relationships with unwavering persistence will be your key to success.
To excel in this role, the following qualifications are essential:
Experience in people-focused leadership and driving organizational development within IT.
Background in IT support or customer service demonstrating a strong understanding of customer-centric approaches.
Proficiency in IT service management tools, such as Jira or ServiceNow.
Familiarity with ITIL or IT4IT framework.
A relevant university degree that aligns with the requirements of the position.
Fluent communication skills in English, enabling effective collaboration within an international environment.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden.
Ready to chase your dreams? Join us on our journey and submit your application in English.
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

We would prefer you to be based at our headquarters in the Stockholm office. However, as we have presence in many European centres including UK, other locations in EU can be considered for the right candidate. You must have the right to work in the specified country.
We are Sinch. The world's number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you've definitely used our tech. From the life-changing to the timesaving, we're helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you'll be proud of knowing you were part of making that happen. 147 billion times a year. Now we're looking for Service Implementation Specialist to join our team and chase the answers, chase the code and chase the dream with us.
Role and Responsibilities
We are part of a global Service Implementation team, reporting to the Director of Service Implementation, and responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally.
This is a vital role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.
As our new Service Implementation Specialist, you will:
Be responsible for the performance and coordination of all Operator and Partner administration.
Maintain ordering, deployment and on-going usage of messaging services for Sinch clients.
Own the internal processes related to client orders and provisioning of inbound numbers or registered senders.
Communicate with internal and external stakeholders to detail requirements, changes and service modification.
Keep up to date documentation on provisioned attributes with Sinch partners globally.
Review current processes and look for quality and efficiency gains where possible.

We are energetic, pragmatic, and humble, and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.
Who are you?
We believe you are an analytical and driven individual with a can-do attitude, ready to take on the challenge! You have a strong sense of ownership and can handle several ongoing topics with different stakeholders. You constantly strive to identify areas of improvements and perform troubleshooting.
In order to contribute to this role, you have:
Proven experience using PC-based applications in the telecom or IT services industry.
Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
Excellent organizational skills. The ability to manage multiple tasks with due dates will be part of your everyday duties.
Work proficiency in English Language (written and spoken).

Big Plus!
Knowledge or exposure to wireless carrier processes, particularly to SMS (messaging) business applications and terminology.
Experience using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA.
University degree or equivalent work experience that requires good organization skills.
Proficiency in additional languages - French preferred.

To be a good match for this role, we see that you are:
Cooperative – Able to work together with other departments and different stakeholders.
Structured - Working with a lot of different tasks in parallel and very good planning skills are needed.
Stable - Need to perform well under pressure.
Analytical - Eager to understand why the processes work as they do.

?Are you ready? Join our journey! Please submit your Resume and Cover Letter as soon as possible in English.
Being you at Sinch:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English. Visa mindre

Sinch powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalised experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
Due to exciting growth within our team, we are seeking a highly motivated and experienced Program Manager!
The essence of the role
Reporting to the VP of Transformation Program Management, you will play a pivotal role in driving and overseeing the successful execution of complex and critical initiatives within our organisation's transformation journey.
As our Program Manager, you will:
Program Leadership: Lead cross-functional teams in planning, executing, and monitoring transformational initiatives aligned with strategic objectives.
Strategy Execution: Translate business strategies into actionable plans, collaborating with leadership to define program scope and success criteria.
Stakeholder Management: Foster strong relationships with executive sponsors, department heads, and team members, ensuring clear communication and expectations.
Resource Allocation: Coordinate personnel, budget, and technology to ensure successful program implementation, adjusting as needed.
Risk Management: Identify and mitigate risks, implementing strategies to minimise disruptions and maintain program momentum.
Performance Tracking: Develop metrics and reporting mechanisms, assess progress against objectives, and provide data-driven insights.
Change Management: Collaborate on smooth transitions and adoption of new processes, systems, and behaviours while respecting and integrating the organisation's culture.
Quality Assurance: Ensure program results, meet standards and implement continuous improvement processes.
Communication & Documentation: Maintain comprehensive program documentation and facilitate transparent communication across the organisation.

To be successful you will have the following skills and attributes:
8+ years of experience in Program Management, preferably within a transformational context.
Bachelor's degree in business administration, project management, or related field, with an advanced degree preferred.
Proven success in leading large-scale initiatives within complex organisational structures and diverse cultural environments.
Outstanding communication and stakeholder management skills, effectively engaging with individuals at all levels of the organisation.
A strategic problem solver with the ability to translate business objectives into practical plans and drive their execution.
Strong analytical and problem-solving capabilities coupled with a results-driven focus.
Deep understanding of the unique challenges and opportunities presented by global operations and cross-border collaborations.
Flexibility to collaborate across different time zones and a willingness to travel internationally, as required.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it Simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
At Sinch we are on a journey to enhance our collaboration solutions portfolio to create seamless and integrated experiences for Sinch colleagues worldwide. We are seeking an enthusiastic and seasoned IT Product Manager to lead this area forward, working closely with cross-functional stakeholders, to craft exceptional solutions.
This role is perfect if you thrive on rapid learning and adapt seamlessly to the dynamic nature of this field. You should encompass a blend of business acumen and technical prowess, coupled with exceptional communication skills to engage diverse stakeholders.
You will be the driving force behind our internal collaboration and communication solutions such as Slack, Teams, SharePoint and more. Collaborating closely with teams from internal communications, product and engineering to procurement, you'll strategize, implement, spearhead adoption efforts. Managing licenses, coordinating with vendors and partners, and ensuring efficient solution delivery will all be in a day's work.
As our IT Product Manager, you will:
Craft strategic plans, including product life cycle management, prioritize roadmap items and balance those with more operational activities.
Be the bridge that connects Sinchers with solutions updates, news, releases, and platforms changes.
Embrace ownership of agreed metrics, KPIs and security concerns.
Navigating vendor management, including contract negotiations together with our procurement organization for efficient licensing and meaningful cost/value contributions.
Elevate user experience and satisfaction by immersing yourself in platform best practices. Your insight will steer us toward exceptional solutions and remarkable experiences.

You will be a valuable member of the Digital Workspace and Infrastructure team and report to the Head of the unit. This role is based in Stockholm and offers a hybrid work model.
Who are you?
You thrive in a dynamic landscape, where change is the norm and structures are still taking shape. Navigating the unknown comes naturally to you, forging connections to drive results. Your expertise spans O365 collaboration platforms and extends to other realms like Slack. A passion for learning fuels your agile mindset as you guide and inspire your colleagues toward shared goals.
To excel in this role, the following qualifications are essential:
A university degree.
Proficiency in both written and spoken English.
Leadership skills, capability to drive and motivate both self and others.
Ability to drive change in global organizations.
Strong analytical skills with demonstrated problem solving ability.
Planning, prioritization and organizational skills
Professional & concise communication.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden.
Ready to chase your dreams?
Join us on our journey and submit your application in English. Visa mindre

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you’ll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The essence of the role
We are seeking a dedicated and driven individual for our IT Support to lead and cultivate continuous growth and development of Sinch's IT Support Services. As the forefront of our IT operations, you and your team will be instrumental in delivering outstanding support to all Sinchers.
You will guide and coach a team committed to addressing technical issues, handling requests, and managing hardware installations. You will also plan daily activities, improve our support structure, drive enhancements in service management, and optimize performance objectives.
As our IT Support Services Manager, you will:
Ensure timely and effective handling of tickets and requests.
Design and implement IT support procedures and policies, such as incident and problem management.
Set clear short and long-term performance objectives, analyze data to identify trends, drive continuous improvement, and foster a proactive working culture.
Take ownership of support-related products and services.
Embrace new technologies, like chatbots and AI, to enhance support offerings.
Understand the needs and challenges of Sinch users and stakeholders to deliver superb service experiences.
Ensure customer satisfaction and end user experience.

You will be a valuable member of the Digital Workspace and Infrastructure leadership team and report to the Head of Digital Workspace and Infrastructure. This role is based in Stockholm and offers a hybrid work model.
Who are you?
We believe you are a self-starter with a growth outlook, committed to achieving both short- and long-term objectives. You are customer and end user focused, coupled with a service mindset, will drive value creation and satisfaction.
Your strong communication skills and collaborative approach will boost effective partnership within and beyond your immediate team. With robust people and personal leadership skills, and an exceptional ability to build relationships with unwavering persistence will be your key to success.
To excel in this role, the following qualifications are essential:
Experience in people-focused leadership and driving organizational development within IT.
Background in IT support or customer service demonstrating a strong understanding of customer-centric approaches.
Proficiency in IT service management tools, such as Jira or ServiceNow.
Familiarity with ITIL or IT4IT framework.
A relevant university degree that aligns with the requirements of the position.
Fluent communication skills in English, enabling effective collaboration within an international environment.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden.
Ready to chase your dreams? Join us on our journey and submit your application in English.
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Are you interested in joining one of Sweden’s most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Network engineer that will ensure our team has the support and leadership required for clients to receive maximum value from Sinch’s products and services.
The essence of the role
This role is responsible for the installation, configuration, maintenance, and monitoring of all Sinch network infrastructure residing in co-location data centers, Amazon Web Services (AWS) and other CSPs. The ideal candidate will have broad technical expertise, with demonstrable depth in Network Architecture and administration. Specific skills needed are Cisco iOS, ASA, advanced routing protocols, IPSec, MPLS and hybrid infrastructure integration.
Experience with AWS /Azure Cloud network configuration is a huge plus. VPC peering , Direct Connect and other Networking products knowledge. This position is suited to a Mid- level engineer with exceptional troubleshooting/ problem-solving skills and the ability to think “on the fly” and arrive at effective solutions.
The ideal candidate has knowledge of:
Switching (spanning tree, etherchannel, 802.1q VLANs)
Routing (BGP, OSPF, EIGRP)
Packet capture and analysis
IP layer access control • IOS and ASA based IPSEC VPNs
Experience upgrading IOS, ASA, and associated software
Networking in AWS and understanding of cloud environments is needed.
Change Management and ITIL process knowledge.
System Administrator knowledge at infrastructure(server) level is a plus.
Experience monitoring network performance/availability and performing ad hoc analysis
Strong background in enterprise level data center design and deployment
Familiarity with Linux/Unix operating systems networking components and available tools
Strong knowledge of cloud infrastructure as relates to networking (integrating a hybrid infrastructure, managing routing tables, implementing virtual appliances, network tuning and optimization).
Ability to deliver results with minimal supervision. • Ability to prioritize and complete a variety of simultaneous tasks.
Strong interpersonal and communication skills, including the ability to work effectively with a wide range of end users.
Ability to communicate technical information effectively, both written and verbal.
Ability to work under pressure, meet deadlines and manage project details while balancing multiple priorities.
As our new Network Engineer:
Responsible for management, maintenance and architecture of all network and security devices
Monitor systems and identify performance issues proactively.
Participate in capacity planning/analysis and implementation of systems.
Take lead and work together with the team and external suppliers in troubleshooting/resolving system outages and other incidents to ensure performance and stability.
Create and maintain documentation related to data centers, systems, applications and networks.
Work with global team members to ensure the confidentiality, integrity, and availability of Sinch network and services.
When required, perform site inventories and installations at various local and remote data center locations.

Join us on our journey!
Getting hired at Sinch is more than being a creative and dynamic individual with a solid track record. It’s about fit. Is your drive aimed at the same direction as ours? Does your interpersonal savvy and high-performance DNA match ours? Finding an experienced and detailed network engineer who can juggle a variety of exciting tasks will thrive in this environment. Strong skills coupled with professional and personable charisma is important in this highly creative and energetic environment, which is why the candidate who thrives in a fun environment while holding themselves and their teammates accountable will find a warm and welcome reception at Sinch like nowhere else!
Tell us why you are the right fit for the Network Engineer role at Sinch. We are excited to hear from you and look forward to reviewing your application and resume! Visa mindre