Lediga jobb ManyPets Filial i Stockholm

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Skadereglerare

Ansök    Apr 12    ManyPets Filial    Skadereglerare
Om rollen Som en del av vårt skaderegleringsteam vill vi välkomna dig till en visstidsanställning. Du kommer i din roll att guida och hjälpa våra kunder genom skadeprocessen samt säkerställa att skadeärenden hanteras snabbt och korrekt. Tillsammans med dina kollegor gör du allt för att våra kunder ska få bästa service! Tjänsten sträcker sig fram till 31:a oktober, men det finns möjlighet till förlängning. Din roll Hantera hela skaderegleringsprocessen... Visa mer
Om rollen
Som en del av vårt skaderegleringsteam vill vi välkomna dig till en visstidsanställning.
Du kommer i din roll att guida och hjälpa våra kunder genom skadeprocessen samt säkerställa att skadeärenden hanteras snabbt och korrekt. Tillsammans med dina kollegor gör du allt för att våra kunder ska få bästa service!
Tjänsten sträcker sig fram till 31:a oktober, men det finns möjlighet till förlängning.


Din roll
Hantera hela skaderegleringsprocessen från början till slut: validering av försäkringsskyddet och skadeanmälan.
Leverera förstklassig kundservice och skadereglering i linje med våra mål.
Hantera klagomål konstruktivt, i linje med företagets och Finansinspektionens riktlinjer. Om du inte själv har lösningen eskalerar du till din team leader för att hitta bästa väg framåt.
Utföra bedrägerikontroller och se till att våra skadeprocesser följs för att säkerställa kvalitet i allt vi gör.
Undersöka och säkerställa att alla relevanta dokument och all information har utvärderats inför ett beslut kring en skadeanmälan.
Implementera företagets policyer och rutiner för att säkerställa compliance.
Identifiera, stödja och bidra med feedback för att säkerställa en utmärkt kundupplevelse.
Samarbeta med kollegor i hela företaget för att öka medvetenheten om kundernas behov.
Upprätthålla korrekta och aktuella register, filer och databaser och säkerställa dataintegritet och efterlevnad av dataskyddskrav.


Detta leder till framgång
Här är några av de kompetenserna vi söker. Du behöver inte uppfylla alla delar, det är viktigt för oss att stötta dig i din roll och hjälpa dig att utvecklas på vägen.
Du sätter kunderna först – det är enormt viktigt för oss att ge riktigt bra kundservice.
Du är nyfiken, någon som är intresserad av försäkring, compliance, service och intern processförbättring.
Du tar initiativ och äger ett problem tills det är löst.
Du har koll på det finansiella i allt du gör - att veta att alla processer och leveranser är i linje med målen.
Du är någon som gillar att hålla dig sysselsatt och inspirera andra att vara produktiva och proaktiva.
Du vill att saker görs på rätt sätt.
Du älskar data – du tar hjälp av fakta för att mäta förbättringar av kundnöjdhet.



Vad är viktigt
Erfarenhet av en kundnära roll (erfarenhet av telefon, e-post och onlinesupport) där du har hanterat skador.
Förstå skaderegleringsmetoder och processer, inklusive reglering och FI-krav.
Utmärkt kommunikationsförmåga i svenska - både i tal och skrift.
En förståelse eller ett intresse av husdjurs hälsa och välbefinnande (det är fördelaktigt om du har arbetat med skadereglering inom djurförsäkring eller jobbat som legitimerad djursjukskötare/djurvårdare.) Visa mindre
Ansök

Kundtjänstmedarbetare

Ansök    Mar 30    ManyPets Filial    Kundtjänstmedarbetare
Vi vill göra världen till en bättre plats för husdjur och deras ägare! Om rollen Tillsammans med skadeavdelningsavdelningen utgör kundserviceteamet hjärtat i vår organisation. Gemensamt ser vi till att våra kunder får den bästa kundupplevelsen när de väljer oss för att ta hand om deras husdjurs välmående. Under detta år har vi behov av extra insatser i vårt kundsupportteam och vill därför välkomna dig i en visstidsanställning som stäcker sig till den 31:... Visa mer
Vi vill göra världen till en bättre plats för husdjur och deras ägare!
Om rollen
Tillsammans med skadeavdelningsavdelningen utgör kundserviceteamet hjärtat i vår organisation. Gemensamt ser vi till att våra kunder får den bästa kundupplevelsen när de väljer oss för att ta hand om deras husdjurs välmående.
Under detta år har vi behov av extra insatser i vårt kundsupportteam och vill därför välkomna dig i en visstidsanställning som stäcker sig till den 31:a december 2023. I den här rollen kommer du att arbeta i ett team där vi samarbetar för att hjälpa våra kunders håriga familjemedlemmar. Tillsammans hjälper ni våra kunder att svara på alla möjliga frågor. Du kommer att se till att kunderna får en riktigt bra upplevelse i kontakten med oss samt att vi håller högsta möjliga kvalitet i vår service.
Ditt fokus
Som medarbetare i vårt kundserviceteam är det mycket att ha koll på, här är en lista av det som vi tycker är viktigast i arbetet:
Hjälpa våra kunder i alla deras frågor genom att vara professionell och serviceinriktad.
Hjälpa kunder att identifiera sina behov samt lösa deras eventuella problem.
Stötta och hjälpa dina kollegor för att lösa frågor, bygga teamets kunskap och utveckla en stark gemenskap.

Detta leder till framgång
Här är några av de egenskaper och färdigheter vi söker i denna tjänst. Oroa dig inte om du inte uppfyller allt eftersom det är viktigt för oss att stötta dig i din roll:
Du har fokus på kunden och du är stolt över att ge bra kundservice.
Du är bra på aktivt lyssnande: att fråga, sammanfatta och reflektera med empati.
Du kan hantera svåra samtal och kan vända samtal till en positiv riktning.
Du är noggrann och ser detaljer - du har öga för att se förbättringar och flaggar för detta till dina kollegor.

Vad är viktigt
Här är några av de erfarenheter som är värdefulla för att göra ett bra arbete:
Du har arbetat med kundsupport, där du hjälpt kunder genom telefon, mail och onlinesupport.
Helst har du viss erfarenhet inom försäkring.
Kan sätta dig in i hur det är att vara djurägare och vilka behov de kan ha. Visa mindre
Ansök

Growth Marketer

Ansök    Jul 7    ManyPets Filial    Marknadsförare
About the Opportunity We’re looking for an analytical and commercially driven Performance Marketer to join our Sweden Marketing team. The role will lead our strategy and execution of media buying on core paid channels, which drives customer adoption and maximises our return on spend (“ROAS”). You'll assist in developing our omnichannel strategy and manage the execution and performance across our channels. You’ll be overseeing paid search, paid social, dire... Visa mer
About the Opportunity
We’re looking for an analytical and commercially driven Performance Marketer to join our Sweden Marketing team. The role will lead our strategy and execution of media buying on core paid channels, which drives customer adoption and maximises our return on spend (“ROAS”). You'll assist in developing our omnichannel strategy and manage the execution and performance across our channels. You’ll be overseeing paid search, paid social, direct mail, out of home and much more! You'll also be responsible for finding new avenues of growth for the business and spearheading the go to market in those channels.
Your Focus
Brief, publish, review, and optimize advertising campaigns across all paid digital platforms, including Google, Bing, Facebook, TikTok, and LinkedIn.
Develop and execute ad copy, landing pages, and audiences to scale campaigns efficiently.
Provide weekly data performance recaps, including actionable insights and suggestions to support our continued growth for new and existing business lines.
Research and leverage industry and channel trends and perform competitive analysis to inform marketing strategies.
Foster a high-speed and high-integrity experimentation environment while collaborating with cross-functional partners on performance marketing tests, designs, and measurements.
Work cross-functionally with Product, Product Design, Engineering, and Customer Care teams to improve ROAS.



What Leads to Success
Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry. We can support you in both your personal and professional development:
Your ideal is working in a fast-paced, fluid environment and juggling multiple pieces of work simultaneously.
You're an active listener with a human-centric, collaborative working style.
You're curious - striving to find innovative solutions and answers, and not accepting market practice as the only answer.
Your team and colleagues know you as being a clear communicator, and someone who can present persuasively.
You take a structured approach to complex problems, use data to inform decisions and communicate clearly.
You break down complexity - making things easy to understand.

What We’re Looking For
You’ll have previous commercial experience working in growth and/or performance marketing.
You’ll have an aptitude and interest in paid search, social media – plus and the broader direct response ad industry.
You’ll enjoy staying ahead of cutting-edge trends and channel developments – you’re used to establishing yourself as the in-house subject matter expert!
You are adept at carefully monitoring and measuring performance, running A/B tests, gathering insights, and continually optimizing channels to their fullest extent.
You understand the nuances and complexities of data but act as a simplifier, realizing that data and insights are only powerful if they drive action.

Inclusion at ManyPets
We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing. Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us. We believe Black Lives Matter and we want you to join a company that makes unbiased choices and is committed to being anti-racist. If you'd like to read more about this, please download our Approach to Inclusion pack.
We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.
Hybrid-Working
Everything changed overnight when the pandemic happened. Suddenly everything was different: whether we were in a home office, spare room, or makeshift desk: we were working on our own and dealing with Zoom calls, bad Wi-Fi, and a very different working day. We now work from home and our company office, so we've created our Making Work, Work guide, which explains it all.
We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. Coupled with a generous holiday allowance and regular care packs, we’re always looking for new ways to look out for our people.
Our Values
Our company values drive everything we do - and they are:
Show You Care | Do The Right Thing | Think Big | Work Together | Be Tenacious
Reasonable Adjustments and Support
If you need any help, support or advice at any point during the hiring process please email our Inclusion Council in complete confidence. Our Inclusion Council is a cross-functional group of people from our global business - and they are not the hiring managers for this role. We're here to make sure everyone has a fair and equitable experience when they're considering joining us. If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.) Visa mindre
Ansök

Kundtjänstmedarbetare

Ansök    Okt 28    ManyPets Filial    Kundtjänstmedarbetare
Vi vill göra världen till en bättre plats för husdjur och deras ägare! Hos oss har du möjlighet att vara en viktig del av vår expansion i Sverige och hjälpa oss att uppnå våra ambitiösa planer. Om rollen Tillsammans med skadeavdelningen utgör kundserviceteamet hjärtat i vår organisation. Gemensamt ser vi till att våra kunder får den bästa kundupplevelsen när de väljer oss för att ta hand om deras husdjurs välmående. I den här rollen kommer du att arbeta i... Visa mer
Vi vill göra världen till en bättre plats för husdjur och deras ägare! Hos oss har du möjlighet att vara en viktig del av vår expansion i Sverige och hjälpa oss att uppnå våra ambitiösa planer.
Om rollen
Tillsammans med skadeavdelningen utgör kundserviceteamet hjärtat i vår organisation. Gemensamt ser vi till att våra kunder får den bästa kundupplevelsen när de väljer oss för att ta hand om deras husdjurs välmående.
I den här rollen kommer du att arbeta i ett team där vi samarbetar för att hjälpa våra kunders håriga familjemedlemmar. Tillsammans hjälper ni våra kunder att teckna försäkring, lägga till tjänster och hjälpa till med alla möjliga frågor. Du kommer att se till att kunderna får en riktigt bra upplevelse i kontakten med oss samt att vi håller högsta möjliga kvalitet i vår service. En del av din roll är även att ringa ut till kunder, både befintliga och framtida, för att erbjuda dem våra grymma produkter och tjänster.
Ditt fokus
Som medarbetare i vårt kundserviceteam är det mycket att ha koll på och här är en lista av det som vi tycker är viktigast i arbetet:
Hjälpa våra kunder i alla deras frågor genom att vara professionell och serviceinriktad.
Hjälpa kunder att identifiera sina behov samt lösa deras eventuella problem.
Kontakta djurägare för att erbjuda och sälja dem ManyPets suveräna produkter och tjänster
Stötta och hjälpa dina kollegor för att lösa frågor, bygga teamets kunskap och utveckla en stark gemenskap.

Detta leder till framgång
Här är några av de egenskaper och färdigheter vi söker i denna tjänst. Oroa dig inte om du inte uppfyller allt eftersom det är viktigt för oss att stötta dig i din roll och hjälpa dig att utvecklas:
Du har fokus på kunden och du är stolt över att ge bra kundservice.
Du är bra på aktivt lyssnande: att fråga, sammanfatta och reflektera med empati.
Du kan hantera svåra samtal och kan vända samtal till en positiv riktning.
Du är noggrann och ser detaljer - du har öga för att se förbättringar och flaggar för detta.
Att ringa upp kunder ser du som något kul och utmanande där du genom din goda kommunikationsförmåga skapar relationer och förtroende hos våra nuvarande och framtida kunder.

Vad är viktigt
Här är några av de erfarenheter som är värdefulla för att göra ett bra arbete:
Du har arbetat med kundsupport, där du hjälpt kunder genom telefon, mail och onlinesupport.
Helst har du viss erfarenhet inom försäkring.
Vi sätter värde på erfarenhet av telefonförsäljning, både av inkommande och utgående, t.ex. är du bekväm med att jobba med säljargument anpassade efter kunders behov.
Kan sätta dig in i hur det är att vara djurägare och vilka behov de kan ha. Visa mindre
Ansök

Creative Lead

Ansök    Jun 13    ManyPets Filial    Marknadsförare
About Us We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ o... Visa mer
About Us
We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 400 people globally.
Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our “Complete” policy ranks top of the Which? cat and dog insurance Best Buy tables. (December 2021) We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards (2021) - and we’ve received over 21,000 5-star Feefo reviews in the past 12 months.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at over $2bn.
Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing. We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day. Throughout our business you'll meet people who think differently, aim for impact and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.
About the Opportunity
We’re looking for a highly imaginative, passionate, and design-obsessed creative to join the marketing team in Sweden. The role will see you working alongside a global team of creatives, leading the design outputs in your local market. You will create, oversee, and implement impactful campaigns, bringing our brand to life across digital advertising, social, print and outdoor media. You will be able to lead agencies, freelancers, and stakeholders in the creative process across multiple projects, being a master of critical thinking and communication. You will help shape how people perceive our brand.
Your Focus
Create, lead and develop seasonal campaigns across, social, email, print, and paid media – from ideation through production, with internal and external resource.
Craft art direction for photo and video shoots, with an eye towards compelling, conceptually driven visuals rooted in brand thinking.
Working with the marketing and partnership team to define creative briefs to ensure they are aligned with brand direction and meet the objectives.
Act as lead on multiple projects, adapting visual style and tone based on audience, and channel.
Build relationships with our marketing, partnership and product teams, understanding their vision and needs – and communicating creative ideas to answer them.
Manage agencies and a roster of creative freelancers.
Work collaboratively with the wider Group Creative Team, to align creative approaches, brand standards and develop fresh brand thinking.

What Leads to Success
Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry, we can support you in both your personal and professional development:
You’re design centric and have a clean aesthetic and a sharp eye for layout, colour, and typography. You'll be both a creative thinker and someone who likes to think differently about what advertising can be.
You'll bring high accuracy, quality, and attention to detail everything you do.
You’re able to work and learn quickly in a fast-paced and changeable environment.
You're curious - you like to be aware of emerging technology, art forms, and entertainment.
You’re self-starter, and proactively drive things.
You're all about pets! You understand our customers and believe in our mission.
You know how to communicate clearly with others, and you build rapport easily.

What We’re Looking For
You have a solid commercial grounding in digital design experience working at a creative agency, startup, or similar environment.
Strong portfolio showcasing successful multi-media campaign work for a range of audiences and channels - including multiple examples of email, video and social tactics.
Strategically minded and able to brainstorm, develop and execute big campaign concepts and the tactics that support them.
You have experience bringing brands to life in the digital space. You enjoy visual storytelling and have a solid understanding of UI/UX principles and best practices.
You are confident in talking people through design process and demonstrate best practice design.
Proficiency in Figma, Adobe Creative Suite, Final Cut Pro.
Animation/video skills preferential.
Illustration skills is a bonus. Visa mindre
Ansök

Growth Marketer

Ansök    Maj 11    ManyPets Filial    Marknadsförare
About the Opportunity We’re looking for an analytical and commercially driven Performance Marketer to join our Sweden Marketing team. The role will lead our strategy and execution of media buying on core paid channels, which drives customer adoption and maximises our return on spend (“ROAS”). You'll assist in developing our omnichannel strategy and manage the execution and performance across our channels. You’ll be overseeing paid search, paid social, dire... Visa mer
About the Opportunity
We’re looking for an analytical and commercially driven Performance Marketer to join our Sweden Marketing team. The role will lead our strategy and execution of media buying on core paid channels, which drives customer adoption and maximises our return on spend (“ROAS”). You'll assist in developing our omnichannel strategy and manage the execution and performance across our channels. You’ll be overseeing paid search, paid social, direct mail, out of home and much more! You'll also be responsible for finding new avenues of growth for the business and spearheading the go to market in those channels.
Your Focus
Brief, publish, review, and optimize advertising campaigns across all paid digital platforms, including Google, Bing, Facebook, TikTok, and LinkedIn.
Develop and execute ad copy, landing pages, and audiences to scale campaigns efficiently.
Provide weekly data performance recaps, including actionable insights and suggestions to support our continued growth for new and existing business lines.
Research and leverage industry and channel trends and perform competitive analysis to inform marketing strategies.
Foster a high-speed and high-integrity experimentation environment while collaborating with cross-functional partners on performance marketing tests, designs, and measurements.
Work cross-functionally with Product, Product Design, Engineering, and Customer Care teams to improve ROAS.



What Leads to Success
Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry. We can support you in both your personal and professional development:
Your ideal is working in a fast-paced, fluid environment and juggling multiple pieces of work simultaneously.
You're an active listener with a human-centric, collaborative working style.
You're curious - striving to find innovative solutions and answers, and not accepting market practice as the only answer.
Your team and colleagues know you as being a clear communicator, and someone who can present persuasively.
You take a structured approach to complex problems, use data to inform decisions and communicate clearly.
You break down complexity - making things easy to understand.

What We’re Looking For
You’ll have previous commercial experience working in growth and/or performance marketing.
You’ll have an aptitude and interest in paid search, social media – plus and the broader direct response ad industry.
You’ll enjoy staying ahead of cutting-edge trends and channel developments – you’re used to establishing yourself as the in-house subject matter expert!
You are adept at carefully monitoring and measuring performance, running A/B tests, gathering insights, and continually optimizing channels to their fullest extent.
You understand the nuances and complexities of data but act as a simplifier, realizing that data and insights are only powerful if they drive action.

Inclusion at ManyPets
We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing. Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us. We believe Black Lives Matter and we want you to join a company that makes unbiased choices and is committed to being anti-racist. If you'd like to read more about this, please download our Approach to Inclusion pack.
We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.
Hybrid-Working
Everything changed overnight when the pandemic happened. Suddenly everything was different: whether we were in a home office, spare room, or makeshift desk: we were working on our own and dealing with Zoom calls, bad Wi-Fi, and a very different working day. We now work from home and our company office, so we've created our Making Work, Work guide, which explains it all.
We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. Coupled with a generous holiday allowance and regular care packs, we’re always looking for new ways to look out for our people.
Our Values
Our company values drive everything we do - and they are:
Show You Care | Do The Right Thing | Think Big | Work Together | Be Tenacious
Reasonable Adjustments and Support
If you need any help, support or advice at any point during the hiring process please email our Inclusion Council in complete confidence. Our Inclusion Council is a cross-functional group of people from our global business - and they are not the hiring managers for this role. We're here to make sure everyone has a fair and equitable experience when they're considering joining us. If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.) Visa mindre
Ansök

Skadereglerare

Ansök    Maj 20    ManyPets Filial    Skadereglerare
The Opportunity Following the fantastic success of our new cat and dog insurance products in Sweden, we are building our own in-house Claims team. This is a great opportunity to be a key part of our expansion in Sweden and help us achieve our ambitious growth plans. As part of our Claims team, you will guide and help our customers through the process and ensure Claims are handled quickly - with the customer at the heart of everything we do. You will provid... Visa mer
The Opportunity
Following the fantastic success of our new cat and dog insurance products in Sweden, we are building our own in-house Claims team. This is a great opportunity to be a key part of our expansion in Sweden and help us achieve our ambitious growth plans. As part of our Claims team, you will guide and help our customers through the process and ensure Claims are handled quickly - with the customer at the heart of everything we do. You will provide Claims validation and support our customers ensuring service and compliance standards are met and financial and operational targets are achieved.
Your Focus
Handling Claims from notification to settlement: validating policy cover and the claim.
Delivering best-in-class customer service and claim financials in line with SLA’s and KPI’s.
Handling complaints constructively, in line with company and FSA guidelines. You'll escalate things to your manager when a solution cannot be found, so that action is taken (and the customer is aware) to ensure prompt resolution.
Ensuring fraud controls and Claims processes are followed, delivering quality at every touchpoint.
Carrying out investigations to ensure all relevant documents and information have been evaluated ahead of a decision for the Claim. (You may also deal with a small volume of material damage and liability claims alongside this.)
Implementing company, legal and regulatory (FSA, Finansinspektionen) policies and procedures to ensure compliance with requirements.
Identifying, supporting and contributing feedback to the design and implementation of internal processes; helping improve customer experience efficiency.
Working collaboratively with colleagues across the company to promote awareness of customer needs.
Use data to identify and share awareness of potential trends, issues or risks and escalate appropriately.
As experience grows you will help complete payment authorisation and QA for L1&2 claims handlers.
Maintaining accurate and timely records, files and databases and ensuring data integrity and compliance with Data Protection requirements.
Sharing knowledge and expertise, helping colleagues to provide cover so we can maintain quality customer service during annual leave and fostering company development.



What Leads to Success
Here are a few of the skills we are looking for in this position. Don't worry if you don't tick every box, as it's important for us to support you in your role and help you develop along the way.
You'll love compliance, making sure that everything we do falls within compliance and regulation guidelines.
You put customers first - nothing gives you more of a kick than consistent, high standards of service.
Your colleagues say how much you love data - using facts to measure improvements in customer satisfaction.
You take initiative and own a problem until it is resolved.
You're financially savvy - knowing that all Claims processes and delivery are in line with targets.
You're someone who likes to keep busy, inspiring others to be productive and proactive.
You are curious, someone who is interested in insurance, compliance, service, and internal process improvement.


What's Important
Experience within a customer service role (experience of telephone, email and online support) where you've validated claims.
Understand Claims handling practices and processes, including regulation and FCA requirements.
Excellent communication skills in Swedish - both written and verbal. You should also be able understand and speak English, so you can work closely with our colleagues in the UK and USA.
An understanding or appreciation of pet health and wellness. (It would be advantageous if you've worked in a pet claims unit or a vet surgery as a registered vet nurse.)
Ideally you'll have CII FIT - but this isn't essential. Visa mindre
Ansök

Senior Pricing Analyst

Ansök    Jun 13    ManyPets Filial    Försäkringsaktuarie
About Us We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ o... Visa mer
About Us
We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 400 people globally.
Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our “Complete” policy ranks top of the Which? cat and dog insurance Best Buy tables. (December 2021) We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards (2021) - and we’ve received over 21,000 5-star Feefo reviews in the past 12 months.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at over $2bn.
Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing. We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day. Throughout our business you'll meet people who think differently, aim for impact and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.
About the Opportunity
We take great pride in offering amazing cover for customers – coupling best in class customer service with competitive pricing for our products. We’re looking to grow our inhouse Actuarial team in Sweden by bring in someone to champion the development of our pricing function at a local level.
You’ll play a big part in supporting the development of our book, while working closely with our global Actuarial and Risk team to support us in meeting our loss ratio targets. You’ll bring impact to our customers from day one by creating responsive control of our pricing – innovating our approach as we scale-up in Sweden. You’ll have plenty of scope to partner with our Product and Partnership teams on both commercial and loss ratio initiatives – plus you’ll get close to our Claims, Engineering and Marketing teams when developing the products our customers love.
We’re looking for someone who is motivated by both the opportunities and challenges we face in our expanding sector. No two days will be the same and we can promise plenty of scope to learn from peers across our global business – plus scope to bring your new ideas to life!
Your Focus
Oversee and own day-to-day pricing activity across all ManyPets product lines in Sweden.
Develop our local market pricing strategy and roadmap, which identifies the direction which will add further commercial and customer value.
Accountable for Swedish pricing and ensuring we maintain loss ratios within tolerances acceptable to our underwriters.
Own our local market competitor analysis and feed your insight into rate changes:
Identify and monitor local trends in the pet insurance market.
Work with Marketing, Insurance Product, Product, Data Science, and the Underwriting Guild teams to improve our conversion through all channels
Create pricing models with a focus on modelling and flexibility - automating (and moderating) pricing models as needed.
Review and define classifications using clustering techniques.
Make recommendations for price changes and react to pricing events.
Optimise lifetime value, net promoter score, new business, and renewal pricing.
Enhance our renewal rates by partnering with other teams to launch new strategies and approaches.
Create and own transparent reporting and management information for Pricing:
Analysis of product changes and emerging trends.
Retention and performance of our renewal business.
Own reporting and documentation for management and relevant guilds of practise.
Manage deadlines and delivery any projects run through external consultants.
Work with deployment and price testing team to ensure price accuracy and the development of our own systems

What Leads to Success
Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry, we can support you in both your personal and professional development:
You're customer-centric and can view what you do through customer’s eyes - while remaining commercially astute.
One of your biggest strengths is being able to work across multiple projects at the same time - and changing course quickly if necessary.
You’ll have a keen sense of honesty and fairness which drives your decision making.
You're the sort of person who is highly analytical and who enjoys translating complex ideas into something everyone can understand.
You set objectives based on data, monitor the results of your actions, and adjust accordingly.
You share the load with others – contributing and bringing energy to projects and workstreams.

What We’re Looking For
You bring a clear understanding of the principles underpinning insurance pricing.
You’ll have worked in personal lines insurance before and have experience from within the Swedish market.
You know and understand trends and best practice in direct-to-consumer insurance markets, like ours.
You’ve got an excellent knowledge of pricing tools such as , Akur8, Emblem, Radar, SAS, R or Python
You have a keen interest in data science, statistical modelling, and product innovation.
Owing to the nature of the role, we will need you to have a degree-level qualification (or equivalent) in Mathematics, Science, Engineering - or a related degree.
Pet insurance experience would be an advantage, but not essential. Visa mindre
Ansök

Head of Marketing

Ansök    Mar 17    ManyPets Filial    Marknadsförare
The Opportunity It's our vision to make the world a better place for pets and their parents. As part of that vision, our Marketing team plays a key role in marketing our message to our consumers - making sure that our brand remains top of mind, distinguish us from competitors and consistent delivery across all points of the customer purchase journey. We're looking to hire an established business-oriented marketing professional who will strengthen our Sw... Visa mer
The Opportunity
It's our vision to make the world a better place for pets and their parents. As part of that vision, our Marketing team plays a key role in marketing our message to our consumers - making sure that our brand remains top of mind, distinguish us from competitors and consistent delivery across all points of the customer purchase journey.

We're looking to hire an established business-oriented marketing professional who will strengthen our Swedish leadership team. We'll look to you to define and deliver on our marketing strategy for the growth of ManyPets in Sweden. You'll lead and develop a growing team of local market specialists, manage our local agency relationships, and optimise our online and offline marketing channels. You'll own and oversee our key campaigns, lead on the delivery of projects, report and analyse our spend and investment, and look to optimise our marketing channel reach and return.

You'll collaborate to attract new consumers, increase sales, and grow retention rates. You’ll ensure our brand, communication and proposition all attracts and retains the Swedish consumer base while Increasing our growth - all while being aligned to the global approach by working in close partnership with our global marketing community to stay within brand guidelines and best practices.

This role will suit someone who is used to working in an entrepreneurial (and at times ambiguous) environment where change is constant - and flexibility is vital. We are a regulated business so you will need to be comfortable switching between ensuring a compliant environment, while moving at speed in partnership with the business.

Your Focus
Building our Swedish marketing strategy, leveraging insight and data at every touchpoint from our customers, business data and our competitive landscape.
Creating and executing a clear customer acquisition plan, including management of sales projections and the delivery of new business.
Driving clear sales growth and customer loyalty through a positive brand experience and effective marketing channel management.
Monitoring, analysing and reporting on customer acquisition and brand engagement metrics.
Setting and Implementing a retention plan In terms of activities.
Optimising the use of data and automation to deliver targeted content and messages effectively - and to budget that you will monitor and report on.
Develop a performance-based approach, by proactively testing and optimising our channels, platforms, content/creatives and methods that will drive improved results.
Working closely with our Product team to identify opportunities for improvement.
Planning develop and executing our integrated campaigns, both online and offline.
Ensuring that all content and creative is on brand and complies with local and EU laws on advertising, data handling and financial promotion.
Ownership and management of key relationships with our local agencies.
Delivering events activation and content to further strengthen consumer engagement.
Working with the Managing Director and Global Marketing team and taking ownership of company PR; leading on PR opportunities and mitigating risks.
Responsible for budgets which you monitor and report on status.
Building awareness and brand reputation with our investors, partners and pet industry influencers.
Coaching, leading and developing your team to deliver against objectives and targets, ensuring personal development is always supported.
Partnering closely with our Managing Director for Sweden, Global Chief Marketing Officer, Marketing, Performance and Finance teams.
Influence change In a Matrix organization where you will be part of the Swedish Leadership Team where the key objective will be to work cross functional to grow and develop the Swedish business.


What Leads to Success
Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way.
You enjoy responsibility and can deliver results against targets. You put your arms around projects, working side-by-side with your team to get things done on time and to budget.
You embrace a start-up environment where a pragmatic, and sometimes ‘scrappy’, approach is required rather than a perfectionist approach to get things done.
You're customer-centric and can view what you do through customer’s eyes - while remaining commercially astute.
You set objectives based on data, monitor the results of your actions and adjust accordingly.
You build collaborative relationships and demonstrate the ability to Influence across the business - you make change happen by working well with others.
You're sensitive to different environments, backgrounds and cultures.
You own your own success and are not afraid to learn from mistakes.
You're curious and actively seek out the latest trends in marketing - and persuade others to try them out too!


What's Important
You're likely to be in a similar level role and you've crafted a career that covers all aspects of marketing: ATL, DM, Performance, Affiliates, Partnerships and Content.
You'll know how to deliver, reach improve on sales performance, coordinating with multiple teams to create a plan - and executing against it.
You'll know how to balance delivery in a local market, while working alongside a broader global team and brand.
Ideally, you'll have some experience of working in a fast-paced business. Things move very quickly here, and it'll set you up for success if you've done this before.
You have an enviable track record of leading the strategic development of business propositions - you bring a broad understanding of marketing from your previous experience.
You'll have an impeccable understanding of both Swedish and English - written and verbal. Visa mindre
Ansök

Kundservicemedarbetare

Ansök    Apr 11    ManyPets Filial    Kundtjänstmedarbetare
Om jobbet: Bli en del av ett internationellt och snabbt växande bolag med stora ambitioner. Vårt mål är att förändra försäkringsbranschen och erbjuda den bästa och mest omfattande försäkringen som finns för våra fyrbenta vänner. Med bas i Storbritannien försäkrar vi i dagsläget över 500 000 djurägare i UK, Sverige och USA. Trots att vi redan är etablerade i tre länder så är känslan att vi bara har påbörjat resan där slutstationen är världen. ManyPets letar... Visa mer
Om jobbet:
Bli en del av ett internationellt och snabbt växande bolag med stora ambitioner. Vårt mål är att förändra försäkringsbranschen och erbjuda den bästa och mest omfattande försäkringen som finns för våra fyrbenta vänner. Med bas i Storbritannien försäkrar vi i dagsläget över 500 000 djurägare i UK, Sverige och USA. Trots att vi redan är etablerade i tre länder så är känslan att vi bara har påbörjat resan där slutstationen är världen. ManyPets letar nu efter dig som vill följa med på tåget, brinner för att ge utmärk service och vet att kärnan i en välmående verksamhet är nöjda kunder.
ManyPets försäkring skapades genom att tusentals djurägare fick chansen att utforma sin egen drömförsäkring för sitt husdjur. Med kundernas önskemål som ledstjärna växte det fram en försäkring som faktiskt fungerar.
ManyPets sitter i ljusa lokaler ett stenkast ifrån Stockholms centralstation och söker nu kundtjänstmedarbetare som via telefon, mejl, chatt samt sociala medier besvarar inkommande kundärenden av varierande karaktär.
Som person är du utåtriktad, engagerad och serviceinriktad. Du trivs med att arbeta i ett högt tempo och tillsammans med andra. Du har ett genuint intresse för både människor och deras vänner med svans. Tidigare erfarenhet av kundservicearbete via telefon är meriterande men inget krav. Om du har arbetat med försäkringar tidigare så är även detta ett plus.
Då stockholmskontoret är blott ett år gammalt och växer i snabb takt kommer du att komma in i ett tidigt skede och bli en viktig del i teamet som arbetar närmast våra kunder och deras värdefulla insikter. I rollen som kundtjänstmedarbetare hos ManyPets blir man inkluderad i att skapa den bästa tänkbara kundupplevelsen och vi värdesätter ett eget driv och innovationsrikedom väldigt högt hos våra kollegor.
Då ManyPets är ett internationellt bolag med bas i Storbritannien, därav är ett krav att man behärskar engelska mycket väl i såväl tal som skrift. I den här rollen så kommer du främst att kommunicera med våra svenska kunder, men många interna möten och genomgångar kommer att hållas på engelska.
Vi tar emot ansökningar löpande men rollerna tillsätts först när vi har hittat rätt personer som delar vårt engagemang samt våra värderingar.
About Us
We're making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey. Visa mindre
Ansök

Content Manager

Ansök    Feb 28    ManyPets Filial    Marknadskommunikatör
The Opportunity Following the fantastic success of our launch in Sweden, we're strengthening our local Brand & Marketing team. This is an exciting opportunity to be part of our expansion in Sweden - plus you'll be working as part of an established global team where it's our mission to "make the world a better place for pet parents!" In this role you will be responsible for our content plan, and you'll own our content across our local social media channels ... Visa mer
The Opportunity
Following the fantastic success of our launch in Sweden, we're strengthening our local Brand & Marketing team. This is an exciting opportunity to be part of our expansion in Sweden - plus you'll be working as part of an established global team where it's our mission to "make the world a better place for pet parents!"
In this role you will be responsible for our content plan, and you'll own our content across our local social media channels (paid, owned, shared and organic) and our ManyPets.se website. You'll plan and produce content that attracts, engages, and motivates customer to consider our brand and coordinate the content over multiple touchpoints. You'll also be hands-on in creating copy and content yourself, while helping others to understand our tone of voice and global brand guidelines.
As we're a regulated industry, you'll need to be comfortable switching between making sure we're being compliant and creating engaging and emotional connections with our customers and people. This role will suit someone who is used to working in a fast-moving, entrepreneurial environment as change is constant!
Your Focus
Defining and managing our Swedish content plan and producing compelling content - in collaboration with the wider Brand and Marketing team, external agencies, and partners.
Partnering with Brand & Marketing and our Engineering squads to ensuring content, SEO optimisation is joined-up and we can execute an effective content marketing plan.
Creating eye-catching content by combining a clear message (or "call to action") with engaging visual images and illustrations.
Writing and editing our content and communication, supporting others in the wider business with editing and reviewing as necessary.
Aligning with our internal stakeholders and external agencies to ensure everything we share is on-brand and consistent across all touchpoints.
Upskilling and helping others learn from your expertise and how to communicate in our tone of voice.
Analysing competitor content, messaging, and distribution tactics - sharing your recommendations and any risks we need to be aware of.
Identifying target audiences and their key demographics, interests, and online behaviour.
Proactively keeping on top of trends in content, so we understand how we can innovate our approach and engage new customers - plus keep high retention for our existing customers.
Identifying last-minute, real-time marketing opportunities.
Supporting the global Brand & Marketing team with other ad-hoc projects, such as events.

What Leads to Success
Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way:
You live and breathe social media marketing and content - you Instinctively understand what makes consumers convert into customers.
You are tech-savvy and understand the detail and technology behind social media channel optimisation.
You're led by data and you're comfortable decisions based on the Insight It gives you.
You embrace a start-up environment where a pragmatic, and sometimes ‘scrappy’, approach is required rather than a perfectionist approach.
Your colleagues say that you take the initiative without too much support.
Quality is second nature to you - you take pride in attention to detail.
You build collaborative relationships across the business - you make change happen by working well with others.
You're curious and want to learn (and share this knowledge with your team.)

What's Important
You'll already have some experience from within a social media, content, editorial or marketing role.
You have experience in planning and create engaging content for a business like ours.
You'll be fluent in both English and Swedish - written and verbal.
You have connections and can easily source photography and illustrations to accompany written content.
Ideally, you'll have experience of a start-up or scale-up environment like ours.

About Us
Bought By Many and ManyPets are making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey.
Our Culture
Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.
Working Environment
Our physical offices are modern, bright and open - with plenty of treats and great facilities. We provide practical support coupled with best-In-breed kit for homeworking. Since the pandemic, we have been working remotely and as such we'll need you to have a reliable internet connection with a minimum download speed of 50 Mbps and at least 10 Mbps upload speed. If you have any questions or concerns about this, please get in touch with us. Visa mindre
Ansök

Skadereglerare

Ansök    Feb 22    ManyPets Filial    Skadereglerare
The Opportunity Following the fantastic success of our new cat and dog insurance products in Sweden, we are building our own in-house Claims team. This is a great opportunity to be a key part of our expansion in Sweden and help us achieve our ambitious growth plans. As part of our Claims team, you will guide and help our customers through the process and ensure Claims are handled quickly - with the customer at the heart of everything we do. You will provid... Visa mer
The Opportunity
Following the fantastic success of our new cat and dog insurance products in Sweden, we are building our own in-house Claims team. This is a great opportunity to be a key part of our expansion in Sweden and help us achieve our ambitious growth plans. As part of our Claims team, you will guide and help our customers through the process and ensure Claims are handled quickly - with the customer at the heart of everything we do. You will provide Claims validation and support our customers ensuring service and compliance standards are met and financial and operational targets are achieved.
Your Focus
Handling Claims from notification to settlement: validating policy cover and the claim.
Delivering best-in-class customer service and claim financials in line with SLA’s and KPI’s.
Handling complaints constructively, in line with company and FSA guidelines. You'll escalate things to your manager when a solution cannot be found, so that action is taken (and the customer is aware) to ensure prompt resolution.
Ensuring fraud controls and Claims processes are followed, delivering quality at every touchpoint.
Carrying out investigations to ensure all relevant documents and information have been evaluated ahead of a decision for the Claim. (You may also deal with a small volume of material damage and liability claims alongside this.)
Implementing company, legal and regulatory (FSA, Finansinspektionen) policies and procedures to ensure compliance with requirements.
Identifying, supporting and contributing feedback to the design and implementation of internal processes; helping improve customer experience efficiency.
Working collaboratively with colleagues across the company to promote awareness of customer needs.
Use data to identify and share awareness of potential trends, issues or risks and escalate appropriately.
As experience grows you will help complete payment authorisation and QA for L1&2 claims handlers.
Maintaining accurate and timely records, files and databases and ensuring data integrity and compliance with Data Protection requirements.
Sharing knowledge and expertise, helping colleagues to provide cover so we can maintain quality customer service during annual leave and fostering company development.

What Leads to Success
Here are a few of the skills we are looking for in this position. Don't worry if you don't tick every box, as it's important for us to support you in your role and help you develop along the way.
You'll love compliance, making sure that everything we do falls within compliance and regulation guidelines.
You put customers first - nothing gives you more of a kick than consistent, high standards of service.
Your colleagues say how much you love data - using facts to measure improvements in customer satisfaction.
You take initiative and own a problem until it is resolved.
You're financially savvy - knowing that all Claims processes and delivery are in line with targets.
You're someone who likes to keep busy, inspiring others to be productive and proactive.
You are curious, someone who is interested in insurance, compliance, service, and internal process improvement.

What's Important
Experience within a customer service role (experience of telephone, email and online support) where you've validated claims.
Understand Claims handling practices and processes, including regulation and FCA requirements.
Excellent communication skills in Swedish - both written and verbal. You should also be able understand and speak English, so you can work closely with our colleagues in the UK and USA.
An understanding or appreciation of pet health and wellness. (It would be advantageous if you've worked in a pet claims unit or a vet surgery as a registered vet nurse.)
Ideally you'll have CII FIT - but this isn't essential.

About Us
Bought By Many and ManyPets are making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey.
Our Culture
Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.
Working Environment
Our physical offices are modern, bright and open - with plenty of treats and great facilities. We provide practical support coupled with best-In-breed kit for homeworking. Since the pandemic, we have been working remotely and as such we'll need you to have a reliable internet connection with a minimum download speed of 50 Mbps and at least 10 Mbps upload speed. If you have any questions or concerns about this, please get in touch with us. Visa mindre
Ansök

Affiliate Manager

Ansök    Feb 22    ManyPets Filial    Affärsutvecklare
The Opportunity As one of the fastest growing insurtech in the world, we are not short of opportunities to partner with awesome businesses and brands. This is a great opportunity for you who wants to be part of building a strong partner distribution network for further growth of ManyPets in the Swedish market. In this role you will help manage a pipeline of new partnership opportunities and manage existing ones. From partnering with new affiliates to sourc... Visa mer
The Opportunity
As one of the fastest growing insurtech in the world, we are not short of opportunities to partner with awesome businesses and brands. This is a great opportunity for you who wants to be part of building a strong partner distribution network for further growth of ManyPets in the Swedish market.
In this role you will help manage a pipeline of new partnership opportunities and manage existing ones. From partnering with new affiliates to sourcing unique partnerships that can bring added value to our customers – no day will be the same and there is plenty of opportunity to make an impact. Your role will play an important part in building a partner- and affiliate network and you will be highly involved in the development of a Partnership and Distribution function.
This role will suit a deal-closer with digital platform or affiliate marketing background who is used to working in an entrepreneurial (and at times ambiguous) environment where change is constant - and flexibility is vital. We are a regulated business so you will need to be comfortable switching between ensuring a compliant environment, while moving at speed in partnership with the business.
Your Focus
Business development including outbound prospecting and qualification of inbound enquires.
Owning and driving the growth of our affiliate and partnership network.
Researching, qualifying and identifying target sectors and partners.
Onboarding of our new partners to the program, Including joint business planning and account management.
Overseeing the ongoing management and extension of partner relationships, delivering higher performance and financial benefit.
Being first point of contact for our partners for reporting, invoices, development, and commercial queries.
Working with the Senior Partnership Manager to progress joint opportunities, as needed.
Monitoring content, activations, program updates, information and correspondence
Collaborating and coordinating with internal teams across our global business including Marketing, Legal, and Compliance.
Maintaining accurate records in the partnerships CRM and Partner Program Management tools.
Owning ad-hoc and regular reporting, following up as needed.

What Leads to Success
Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way.
You are a natural hunter and enjoy seeking out and closing win/win commercial deals.
Commercially creative and understand the importance of scaling and growing a Partner network efficiently
You are tech-savvy and understand the nature of digital business models (e.g., marketplace businesses, affiliate marketing and digital platforms)
You take responsibility and can drive results independently and as part of a collaborative cross functional team.
You are a team player and willing to flex based on the greater good of the team and broader business.

What's Important
You'll have a successful track record within partnership development, business development or account management. Any previous experience within affiliate marketing would be an advantage.
You'll have experience of relationship management and you'll be used to working with stakeholders of all levels across a global business.
You are comfortable negotiating with senior audiences, both Internal and external.
You know the basics of project management - or have a desire to learn more.

About Us
Bought By Many and ManyPets are making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey.
Our Culture
Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.
Working Environment
Our physical offices are modern, bright and open - with plenty of treats and great facilities. We provide practical support coupled with best-In-breed kit for homeworking. Since the pandemic, we have been working remotely and as such we'll need you to have a reliable internet connection with a minimum download speed of 50 Mbps and at least 10 Mbps upload speed. If you have any questions or concerns about this, please get in touch with us. Visa mindre
Ansök

Head of Operations

Ansök    Feb 22    ManyPets Filial    Affärsområdeschef
The Opportunity Following the fantastic success of our new cat and dog insurance products in Sweden, we’re expanding our Operations team. This is a great opportunity to be a key part of our expansion and help us achieve our ambitious growth plans. This is an extremely interesting and varied role where you will oversee and manage our Swedish Customer Services and Claims teams. Reporting to our Managing Director Sweden, this role will be a member of the Seni... Visa mer
The Opportunity
Following the fantastic success of our new cat and dog insurance products in Sweden, we’re expanding our Operations team. This is a great opportunity to be a key part of our expansion and help us achieve our ambitious growth plans. This is an extremely interesting and varied role where you will oversee and manage our Swedish Customer Services and Claims teams.
Reporting to our Managing Director Sweden, this role will be a member of the Senior Leadership Team for the Swedish operation and will be expected to contribute to the strategic direction of our business. You'll look after day-to-day operational decisions across the Swedish business and create our operating model and strategic approach for our Customer Support and Claim teams. As our Head of Operations, you will also be part of the global Operations community, working closely with the COO (based in the UK) to ensure consistency with our global operating model.
Your Focus
Building a world class, scalable, omni-channel customer service and claims operation. You'll create a strategy for supporting customer service and claims with an appropriate operating model.
Actively Involved In the Swedish Senior Leadership team, contributing to the strategic direction and day to day operational decisions across the business.
Recruiting and developing a high performing team, in line with resource plans.
Coaching the team to deliver to operating and financial targets.
Defining and measuring operating metrics and benchmarks to measure customer delivery, customer engagement and team performance.
Managing our claims portfolio. Creating and analysing data to identify trends, non-compliance and provide relevant management information (MI) for review within the business to ensure informed business decisions can be made.
Overseeing complaints handline within the team and managing escalated cases to provide prompt and appropriate solutions.
Monitoring trends and process concerns and developing mitigation action plans.
Liaising regularly with Compliance to identify the impact of legal and regulatory changes, plan and implement their practical implementation and initiate any training required.
Ensuring appropriate provisions are in place to ensure the integrity of data and compliance with regulatory and data protection requirements.

What Leads to Success
Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way.
You'll bring high accuracy, quality and attention to detail everything you do.
You have high integrity and can keep customer and employee information confidential.
You’re able to work and learn quickly in a fast-paced and changeable environment.
You see the value and impact of delivering extraordinary customer service.
Your leadership style Is motivational - guiding and coaching others around you.
Your colleagues know you for being results-oriented and self-motivated.

What's Important
Experience successfully leading a customer service team - you should also have experience leading and managing a team of Claims specialists.
Understanding of relevant insurance products and how they work.
Fluent in written and spoken Swedish and English.
Work environmental responsibility as a leader (Arbetsmiljöansvar)
Knowledge of Swedish FSA requirements and confidentiality requirements in relation to customer personal data.
Microsoft competency: Intermediate Word, Excel and PowerPoint; Advanced Outlook.

About Us
Bought By Many and ManyPets are making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey.
Our Culture
Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.
Working Environment
Our physical offices are modern, bright and open - with plenty of treats and great facilities. We provide practical support coupled with best-In-breed kit for homeworking. Since the pandemic, we have been working remotely and as such we'll need you to have a reliable internet connection with a minimum download speed of 50 Mbps and at least 10 Mbps upload speed. If you have any questions or concerns about this, please get in touch with us. Visa mindre
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Kundtjänst

Ansök    Feb 21    ManyPets Filial    Kundtjänsteman, försäkring
Jobböversikt Denna roll är en del i ett växande team med stark gemens kap som ger den bästa servicen till våra kunder. Arbetet består i att besvara kundförfrågningar över telefon, på chatten eller sociala medier och administrera förändringar i kundernas medlemskap och villkor. Dina ansvarsområden Med kundnöjdhet i fokus, hantera ett stort urval kundförfrågningar genom olika kanaler och leverera en professionell, effektiv och hjälpsam service. Sälja genom a... Visa mer
Jobböversikt
Denna roll är en del i ett växande team med stark gemens kap som ger den bästa servicen till våra kunder. Arbetet består i att besvara kundförfrågningar över telefon, på chatten eller sociala medier och administrera förändringar i kundernas medlemskap och villkor.
Dina ansvarsområden
Med kundnöjdhet i fokus, hantera ett stort urval kundförfrågningar genom olika kanaler och leverera en professionell, effektiv och hjälpsam service.
Sälja genom att ge en bra service utifrån kunders olika behov.
Tolka och ge rådgivning om försäkringsskyddet så att kunden får rätt information utifrån deras behov.
Stötta och samarbeta med kollegor för att lösa alla typer av kundärenden, samt för att skapa medvetenhet om kunders frågor och behov och på sätt förbättra kundupplevelsen.
Hantera kundklagomål konstruktivt enligt företagets riktlinjer och processer. Stötta kollegor och hänvisa ouppklarade ärenden till Team Leader för att gemensamt hitta en lösning och implementera lärdomar till teamet.
Med hög kvalitet och noggrannhet administrera försäkringar (teckna försäkringar, hantera förnyelser, göra ändringar i-, samt avsluta försäkringar).
Implementera och säkerställa att alla interna processer och policys, samt externa regelverk efterföljs.
Aktivt delta till löpande utbildning och utveckling för att utöka och dela med sig av kunskap och färdigheter, samt hålla högre kunskapsnivå än vad kunden förväntar sig.
Arbetsuppgifterna innefattar bland annat att ge kunder service över telefon, mejl, chatt och sociala medier.
Vid behov, administrativa uppgifter samt stödja med rapportering

Hur du mäts
Compliance: Alla kundkontakter följer aktuella policys och regelverk.
Kvalitetsnivå: Du uppfyller våra interna kvalitetskrav i alla kundkontakter
Kundnöjdhet: Positiva omdömen och feedback från våra kunder.
Produktivitet: Hålla en hög nivå av produktivitet på daglig basis.
Försäljning: Genom hög servicenivå sälja försäkringar med kundens bästa i fokus.

Kompetens och personliga egenskaper
Har erfarenhet från att ha arbetat i en kundserviceroll med en vana att hantera olika kontaktkanaler såsom telefon, mejl, chatt, sociala medier och andra administrativa arbetsuppgifter.
Har erfarenhet av att leverera högklassig service
Försäkring, finansiella tjänster eller reglerad branschkunskap är en fördel
Kunskap om sekretesskraven för personuppgifter
Ett genuint intresse för människor och djur
Personligt engagemang för att ge kunder en bättre kundupplevelse som överträffar deras förväntningar
En vana att använda telefon som främsta arbetsredskap.
Bra kommunikationsförmåga på svenska och engelska, både skriftligt och muntligt.
Goda lyssningsförmågor; anpassa sig utefter varje individ
Förmåga att visa empati i svåra samtal
Uppvisa självsäkerhet i samtal med kunder som berör om oss som bolag och våra produkter
Uppmärksam på detaljer och upprätthålla en hög noggrannhet och kvalitet i kundkontakter och administrativa uppgifter
Initiativförmåga, tar ägarskap, använder gott omdöme för att lösa ett problem och vågar fatta beslut.
Vilja att vara med och påverka såväl sin egen som bolagets framtid

About Us
Bought By Many and ManyPets are making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey.
Our Culture
Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.
Working Environment
Our physical offices are modern, bright and open - with plenty of treats and great facilities. We provide practical support coupled with best-In-breed kit for homeworking. Since the pandemic, we have been working remotely and as such we'll need you to have a reliable internet connection with a minimum download speed of 50 Mbps and at least 10 Mbps upload speed. If you have any questions or concerns about this, please get in touch with us. Visa mindre
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