Lediga jobb American Express Serv Eur Ltd, Engl Filial i Stockholm

Finsktalande kundtjänstmedarbetare till American Express i Stockholm
Trivs du som bäst på ett jobb när du och dina kollegor har en stark team-känsla? Tycker du att det är viktigt att din arbetsplats erbjuder bra förmåner? Då har vi på American Express i Stockholm en arbetsplats för dig. Välkommen att bli en del av vårt gäng i rollen som Finsktalande kundtjänstmedarbetare!


Vad går arbetet ut på?
I rollen som Finsktalande kundtjänstmedarbetare kommer du att lära dig mycket om American Express verksamhet och hur finansbranschen fungerar i stort. Det dagliga arbetet går främst ut på att vägleda kunder på ett serviceinriktat och professionellt sätt via telefon, ta emot inkommande samtal och mejl och administrera och hantera ärenden.
Tjänsten är på heltid och dina arbetstider kommer att vara kontorstid. Vi erbjuder Hybrid eller Virtuell anställning. Du kommer inleda tjänsten med 8 veckors utbildning.
Är du rätt person för jobbet?
Den här tjänsten passar dig som tycker att det är spännande att arbeta med kundsupport, administration och kommunikation. Du har en fallenhet för att prata med olika typer av människor och en genuin vilja att göra ett bra jobb. Vidare ser vi gärna att du har erfarenhet av kundsupport, administrativt arbete och att arbeta över telefon.
I övrigt krävs det att du:
* har fullständig gymnasial utbildning
* har god datorvana
* behärskar Finska språket i tal och skrift.


Vad kan American Express erbjuda dig?
American Express-koncernen grundades 1850 i USA. Idag är vi världens största kort- och reseföretag, och finns noterade på New York Stock Exchange. Vi har fler än 60 000 anställda och har fler än 90 miljoner kort medlemmar som välkomnas av försäljningsställen inom alla branscher världen över. American Express etablerades i Sverige under 1970-talet.
American Express är en arbetsgivare som månar om sina anställda på flera sätt, bland annat genom generösa personalförmåner och trygga villkor. Här präglas arbetsmiljön av bra laganda. Du erbjuds kontinuerlig uppföljning och coachning i ditt arbete. Du får möjlighet att utvecklas både professionellt och personligt och bli en del av ett globalt och spännande företag. Vi uppmuntrar dig att utvecklas vidare i din karriär hos oss på American Express!
Sök tjänsten idag!
Vid frågor är du välkommen att kontakta ansvarig rekryterare Sanja Dautbegovic via e-post: sanja.dautbegovic@aexp.com
Vi arbetar med löpande urval så skicka gärna in din ansökan så fort som möjligt. Vi ser fram emot att höra från dig!


Why American Express
?There’s a difference between having a job and making a difference. Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express.
Don’t make a difference without it. Don’t live life without it.

Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Our Card Members expect the best – they want personalized, VIP service, and they want it delivered consistently. At American Express we want to provide the ultimate experience in service – meeting the unique needs of our members and exceeding their expectations in every interaction.
Our successful Team Leader has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive exceptional business results.
This exciting Team Leader role is the coach to a team of approx 10 highly skilled and motivated Customer Care Professionals (CCPs). As an inspiring coach, the Team Leader will set team and individual performance goals and use performance metrics and reporting to drive performance and business results. They will monitor customer interactions to ensure extraordinary service, and will provide consistent and ongoing coaching and feedback to ensure their teams are performing at their highest levels.
Our Team Leader is an entrepreneur who is an advocate and supporter for both their colleagues and their customers. They thrive in ambiguity and constantly strive for continuous improvement. They are intellectually curious, constantly seeking information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers.
The Team Leader is responsible and accountable for delivering operational effectiveness and excellence.
Motivate, Collaborate and Inspire
Deliver tailored, inspirational and effective coaching to CCPs
Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions.
Inspire and motivate team members to have a passion to serve
Create an environment in which the employee feels their contribution is valued in extraordinary customer service.
Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance
Ensure adequate staffing levels to maintain service levels and employee satisfaction
Participate in the selection, training and development of high performing and highly engaged team members
Lead and maintain employee satisfaction and engagement by using reward and recognition tools available
Lead by example, promoting blue box behaviors and encouraging an effective and positive work environment
Challenge your team to ‘raise the bar’ and drive continuous improvement
Build talent pipeline by identifying staff with high potential for succession planning and coaching
Analyze performance management data, and identifying opportunities to further drive
Demonstrated superior communication/interpersonal skills
Experience in a contact center environment
Fluent in Finnish and English. Swedish or Norwegian is a merit


This position operates in a 08-17 weekdays environment. On-Going flexibility is required.
At American Express you’ll be rewarded with an excellent package and will enjoy all the competitive benefits, training and career opportunities you would expect from such a diverse and successful international organization.
Please feel free to contact us if any questions, you are welcome to send in your application today!
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it. Visa mindre

At American Express we recognize that our most valuable asset is our people. After all it’s our people who deliver excellent service to our customers all around the world and drive our ambition to become the world’s most respected service brand.
We are now looking for a Credit Specialist to join our Commercial Credit Nordic team in Stockholm.
Credit Operations is responsible for recovering balances and reducing provision, while delivering extraordinary customer care and providing first class credit servicing. With thoroughness and expertise, ensuring compliance with all regulatory requirements and provide superior service to improve customer and shareholder value.
In this role, the successful candidate will work in complex systems to provide credit related services via phone and mail. As a Credit Specialist you will be providing servicing in credit related issues and enquiries. You will be collecting past due balances and obtaining payments on past due amounts and record payment details. You will also work with supportive functions, surrounding the world of card transactions.
Responsibilities include:
Contacting customers via phone regarding their payments.
Making risk decisions to stop or enable spend based on account information and credit history.
Answering calls and responding to customer queries both from internal and external parties.
Tracking volumes against worklists to make relevant priorities.



The successful candidate will:
Take initiative to prioritize and manage multiple responsibilities
Have strong attention to details
Have strong analytical skills
Enjoy multitasking
Have excellent written and verbal communication skills
Be confident in challenging customer situations
Ability to work both independently and in a team environment
Have previous experience in Credit/Customer Service
Have service experience
Be fluent in Norwegian, Swedish, and English



At American Express you will enjoy all the competitive benefits, training, and career opportunities you would expect from such a diverse and successful international company.
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it. Visa mindre