Lediga jobb som Teleområdeschef i Stockholm

Are you an ambitious manager eager to play a pivotal role in Tele2s thriving Business to Business organization? Join us at the forefront of our dynamic Contact Center TRIO & Genesys team, which delivers exceptional service to our valued customers every day. Seize the opportunity to be at the epicenter of our business operations as a Manager for the Contact Center TRIO & Genesys team.

At Tele2 B2B (Business to business), we work every day to enable a society of unlimited possibilities through our broad portfolio of IT- and Telecom related Products and Services. With a team of knowledgeable
experts, we help Private and Public customers to digitalize and secure their business potential. We are now looking for new members to join our successful team and contribute to our growth, superior customer experience and high employee engagement.

About the job

UC Solutions is part of the B2B Delivery & Operations division, which falls under the Business area B2B. As a manager for Contact Center TRIO & Genesys, you will be part of the UC Solutions leadership team, and together, we are responsible for:

· Implementing new Voice services to our B2B customers as effective as possible
· Operations and Maintenance of all our UC customers, PBX, platforms, Applications, and Managed services
· Developing our business and Customer relations, with high technical competence and proactivity

The Contact Center TRIO & Genesys team is part of B2B UC Solutions, offering advanced communication solutions, platforms, and applications. The team consists of 21 technicians with expertise in the technology areas of Contact Center TRIO & Genesys. These technicians are located throughout Sweden, from Göteborg in the south to Luleå in the north, and are responsible for:

· Implementing new customers
· Upgrade existing customers
· Consulting services
· Support to existing customers (2:nd and 3:rd line)
· Proactive service delivery
· Add on sales

The team works closely with other teams and needs to have good cooperation with teams that offer first-line support for our customers (Customer Service), as well as other teams that assist us with support in each technology area.

Your responsibilities will include:

· Ensure outstanding leadership and management of your team in good accordance with the Tele2 Values
· Responsible for profit and loss within your business area
· Set goals and have regular check-in with each employee
· Work with the team and other collegues to improve the way of working – drive business development & continues improvements

Lead the daily work in the function including:
· Managing & support employees and external consultants
· Be a part of the operational daily work together with the team
· Following-up on financial results and operations KPIs (Key Performance Indicators)
· Help leading task forces during major incidents

This is a permanent position, and the role is located within Sweden's borders as long as you can work from any of our 18 different offices around the country; we offer a hybrid workplace.

Who are you?
To thrive and succeed in this role we believe that you have:

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Strong leadership profile, several years of experience in leadership

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Experience to lead a business in change and development

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Good knowledge about Large Enterprise and Public segment

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Good knowledge about advanced communication solutions for B2B customers

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An advanced level in both Swedish and English, both written and spoken


As an individual, you are open, driven, and unafraid to take initiative. We believe you are proactive and curious, with strong coaching abilities and comfortable with decision-making in highly flexible and changing environments. Succeeding in this role requires a proactive approach and a willingness to embrace new challenges.
As a leader, you possess the ability to drive results, understand the broader picture, and delve into details when necessary. You are solution-oriented and able to identify possibilities, inspiring those around you to meet high standards. We seek someone who takes responsibility naturally and embodies leadership qualities.
Tele2 takes great pride in our fantastic leaders!
As a leader at Tele2 you embrace our culture and live by our values. You also need to be equipped with the desired set of capabilities connected to our leadership profiles, such as showing direction, driving change and engaging and developing our brilliant people.

We offer our leaders continuous development and empowering them to help their team members to reach their full potential, as well as reaching their own. Our leadership is defined as supportive, engaged and inclusive.

Why Tele2

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We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.

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Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.

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At Tele2, we work hard to our commitment to lead in sustainability, which has made us the number one climate leader in Europe and we keep reaching new goals as we are bound to shift to a circular economy.


Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

If you have any specific questions regarding the position, please feel free to contact TA specialist: annelie.sjogren@tele2.com
Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.

As a step in the recruitment process, Tele2 performs a background check on final candidates.

At Tele2 we work hard to fulfill our commitment to lead in sustainability being named the number one climate leader in Europe by The Financial Times and we keep reaching new goals as we are bound to shift to a circular economy. And we help our customers to do this too.

We take great pride in delivering customer value by being Reliable, Insight Driven and Collaborative. We call it the Tele2 Way. Visa mindre

Are you a manger that wants to be a part of the heart of our B2B Business, a leader that wants to work in a fast paced environment and help our customers to get the best service possible? We are now looking for an experienced manager to our Artvise/Alcatel team – is this you?
This is the job:
Artvise and Alcatel are part of Tele2's B2B UC Solutions offering in advanced communication solutions, platforms and applications.
Working as a Manager within Artvise/Alcatael you will be a part of our UC Solutions Leadership Team who is responsible for implementing new voice services to our B2B customers. You will handle operations and maintenance of all our UC customers, PBX, platforms, applications, and managed services. Furthermore, you will develop our business and customer relations with high technical competence and proactivity.
The team consists of 15 technicians located throughout Sweden, from Halmstad to Luleå, and has high expertise in the areas Artvise and Alcatel. Our job tasks are:
Implementing new customers and upgrade existing customers
Consulting and service
Give exceptional support to our existing customers (2:nd and 3:rd line)
Give proactive service
Add on sales

The team works closely with other groups in Tele2 and it is therefore important that you are collaborative and a team player.
Your responsibilities will include:
Ensure outstanding leadership and management of your team in good accordance with the Tele2 core values
Managing the daily work in the function including managing employees, consultants, and service persons, following-up on financial results and operations KPIs
Responsible for profit and loss within your business area
Set goals and have regular check-in with each employee
Work with the team to improve their way of working
Be a part of the operational daily work together with the team
Help leading task forces during major incidents

Qualifications:
To succeed in this role, we believe you are open, driven and not afraid to take initiatives. We believe you are a proactive and curious individual with good coaching abilities and is comfortable taking decisions and working in a highly flexible and challenging environment.
As a leader, you have the ability to make things happen, you understand the big picture, and you can dig into details when needed. Also, you find solutions and see possibilities - and most importantly you inspire the people around you to follow your high standards.
Further requirements:
Strong leadership profile, with several years of proven experience in leadership
Many years of experience to lead a business in change and development
Good knowledge in the B2B Large Enterprise and Public segment
Good knowledge of advanced communication solutions for B2B customers
You are fluent in Swedish and English, both written and spoken



What Tele2 can give you
Working at Tele2 you will work in a creative and flexible work environment. You will be a part of culture where teamwork and inclusion are leading the way forward. Every employee is important for the company’s success, and you will always have an impact on your work. We provide you with the opportunity to grow and develop through internal paths within the organization.

The position has a flexible location in Sweden and will be decided together with manager. We want to create an inclusive culture where all forms of diversity are seen. At Tele2, we aim to build an inclusive company in a diverse world and for this position we are happy to see female and international applicants!
You are welcome to submit your application not later than November 28th. Selection and interviews are conducted continuously. We are looking forward to your application! Visa mindre