Job Summary
With the increased focus on extending our client relationships, Standard Chartered Bank AG is currently looking for an Associate Director, Client Management to join our team in Stockholm. The successful candidate will play a pivotal role in ensuring seamless client delivery and experience across all processes and services managed by Client Management.
Key Responsibilities
Supporting the Relationship Managers with and performing end-to-end orche... Visa mer
Job Summary
With the increased focus on extending our client relationships, Standard Chartered Bank AG is currently looking for an Associate Director, Client Management to join our team in Stockholm. The successful candidate will play a pivotal role in ensuring seamless client delivery and experience across all processes and services managed by Client Management.
Key Responsibilities
Supporting the Relationship Managers with and performing end-to-end orchestration across all processes and services managed by Client Management
Engaging clients throughout process, ensuring seamless delivery and client experience
Owning and driving execution of processes, working closely with stakeholders and the value chain to deliver excellent client service
Ensuring alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
Driving continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Performing relevant account opening activities, working closely with the relevant teams
Supporting the Relationship Manager in reviewing client account activity reviews, ensuring transactional activities are aligned to the client's business profile
Ensuring alignment between Relationship Manager and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
Qualifications
Ideally 3-5 years of experience in the financial services industry in covering Corporate clients
Clear understanding of the client needs being serviced, and strong drive to deliver exceptional client service and experience
Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
Ability to positively engage and build rapport with clients
Strong written and verbal communication skills in English
Problem solving skills with focus to identify solutions
Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
A team player with good interpersonal skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good is achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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