Lediga jobb Sjöstrand Trading AB i Stockholm

About Sjöstrand?
Founded in Stockholm, Sweden with the ambition to create the world’s most beautiful and sustainable coffee brand. Sjöstrand products have been engineered by Scandinavian craftsmen with an uncompromising focus on creating great quality and taste. We found inspiration in the classic Italian espresso machines, combined it with ground-breaking innovations, to create a modern style icon for your home. Believing the kitchen is the heart of the home, our goal is to perfect the everyday coffee experience, just for you.
We are a fast-growing company on the international coffee market and we have changed the concept of capsule coffee from one of the worst environmental villains to a harmonious combination of Swedish design and sustainability. We are now looking for an eCommerce Manager to join our fast-growing team of highly passionate and dedicated professionals. We are an entrepreneurial company so you will be involved in a lot of different tasks, and we would like a proactive individual with a?“can do attitude”?that are used to take ownership and enjoy responsibility. We are looking for someone with a lot of passion and enthusiasm that want to grow your career together with us.
Job Summary:
We are seeking a proactive and detail-oriented Part-Time Operations and Logistics Support Agent to join our small but dynamic team. In this role, you will work closely with the Logistics and Afterservice Manager to handle customer support errands and operational tasks. To a large extent, your work will involve managing customer inquiries, resolving issues, and ensuring smooth afterservice processes.
This position requires a commitment of 5 working days per week, with 2-3 days of physical presence in our office, offering flexibility for remote tasks on the remaining days. We value a hands-on approach and encourage individuals who can bring fresh ideas to improve the help desk processes, especially through automation and process optimization.
Key Responsibilities:
Help Desk and Customer Support:
Respond to customer inquiries via email, chat, or other communication channels in a timely and professional manner.
Address afterservice issues such as order discrepancies, product returns, and troubleshooting inquiries.
Collaborate with the Logistics and Afterservice Manager to resolve more complex customer issues.
Identify opportunities to improve help desk processes, with a focus on efficiency and automation.



Operational and Administrative Tasks:
Send invoices and ensure accurate documentation of billing processes.
Send replacements, issue refunds and handle repair processes promptly and maintain clear records for reconciliation.
Keep track of necessary supplies, spare parts, or other requirements.
Keep an overview of the afterservice data and create monthly reports.



Shipping and Packaging:
Pack and label boxes for shipping with accuracy and care.
Follow up on shippings to ensure timely dispatch and delivery.



Inventory and Stock Management:
Help maintaing a clear and organized spare parts inventory.
Keep track of stock levels and report discrepancies.



Ad-Hoc Tasks:
Take on additional responsibilities, such as preparing repaired products for shipping, conducting inventory counts, packing pallets, or assisting with general upkeep.



Qualifications and Skills:
Experience: Prior experience in customer support, help desk operations, or logistics is a plus but not mandatory.
Technical Skills: Familiarity with invoicing tools, inventory systems, and customer support platforms is beneficial. Experience with automation tools is a bonus.
Problem-Solving: A proactive approach to resolving customer issues and improving processes.
Attention to Detail: Strong organizational skills for accurate stockkeeping and process management.
Communication: Excellent written and verbal communication skills in English and Swedish. German is a bonus.
Flexibility: Willingness to take on varied tasks in a small-team environment.



What We Offer:
A friendly and collaborative work environment in a small, growing team.
Flexible schedule with 5 working days per week, including 2-3 days of physical presence in the office.
Opportunities to bring fresh ideas and drive improvements in help desk processes, including automation.
Option to extend hours, explore different tasks and grow with us.
Competitive compensation. Visa mindre

About the job
Sjöstrand is a lifestyle brand with a bold vision, to challenge and strive for positive change within the coffee industry, through beautiful and sustainable product design.
We are a fast-growing company on the international coffee market and we have changed the concept of capsule coffee from one of the worst environmental villains to a harmonious combination of Swedish design and sustainability.
Our Concept is built with a passion for sustainability, design and – of course – delicious coffee. We believe in being an inspiration for a greener lifestyle with simple, yet groundbreaking innovations.
We are now looking for a Sales Enablement & Content Producer to join our fast-growing team of highly passionate and dedicated professionals. We are an entrepreneurial company so you will be involved in a lot of different tasks, and we would like a proactive individual with a “can do attitude” that are used to take ownership and enjoy responsibility. We are looking for someone with a lot of passion and enthusiasm that want to growth your career together with us.
The role
As a Sales Enablement & Content Producer you will be supporting our wonderful customers across both B2B (Retailers) and our B2C (direct consumers) with customer service errands, product presentation material, sales support content. You will also be responsible for our newsletters which is a very important channel for us to communicate and build loyalty with our customers.
Liaise with Sales and Operations to ensure you have all information required to inform sales and communication material
Create compelling content to illustrate product and concept features
Service orientated and a passion for delivering excellent customer service
Experience in designing, planning, rolling out and maintaining sales support material and training
Stay updated with industry trends, user research, market research, and product research to create compelling narratives around new product features and their potential impact

Who you are
It's important for us to find team members that will grow with and contribute to our business, therefore we always value mindset and characteristics. For this role in particular, experience within the following areas is essential to be successful:
Excellent writer and communicator in both Swedish and English
Understand SEO and can incorporate this into your writing
A passion for customer service and are used to communicate with customers in both written and physical context
Creative: bringing new ideas about how to create a first-class content and product illustrations
3 years proven experience from a similar role
Enjoys working in fast-moving startup environment Visa mindre

Sjöstrand has set an ambitious plan to make a great change in the world of capsule coffee by combining iconic Swedish design, a sustainable business model with great organic coffee. Our products are selling successfully in several parts of Europe, and we are growing rapidly. Simply put - we’re a small company with a bold vision.
We are now looking for a Sales & Logistic Coordinator to join our fast-growing team of highly passionate and dedicated professionals. We are an entrepreneurial company so you will be involved in a lot of different tasks, and we would like a proactive individual with a “can do attitude” that are used to take ownership and enjoy responsibility. In this role you will work both working operationally with sourcing against our factories and on the client side with our network of resellers.
Your main tasks will be:
Sales:
Plan and create mutual forecast together with our resellers and partners
Administer orders, invoices and reminders in Fortnox and our WMS (Ongoing)
Support the onboarding of new resellers with setting up correct product and logistic information
Support customers and the internal organization by answering questions on delivery status, article numbers and stock levels
Support sales organization with sales data analysis and market data analysis

Logistics:
Facilitate the shipping of products from one destination to another
Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
Oversees inventory of goods and vehicles
Continually review freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
Work proactively with streamlining shipping and transportation processes to have an efficient administration document handling needed for international trade
Be main contact towards our 3PL partner to administer all deliveries coming in and out of our warehouse



For the Sales and Logistics Coordinator role, we expect you to have:
3-5 years working experience within a similar role
A formal education within Supply Chain/ Buying/ Logistic or Finance
Experience in working with an ERP-system and a WMS
Have very sophisticated Excel-skills
an interest in technology and to develop and optimize work processes
You are fluent in Swedish and English, verbally and in writing. Extra language is a plus.



We believe you as a person are:
Structured, well organized with a high level of time management.
Adaptive and with a passion for trying new things.
A team player attitude, balanced with an ability to work independently.
A person with strong drive and is motivated by working in a fast-paced environment.



And, of course, you share our passion for the environment, and a will to change the climate-crisis. Visa mindre

Fantastisk service är lätt att älska men alla älskar inte att ge fantastisk service. Hos oss på Sjöstrand så hyser vi en stor passion för service och vår ambition är att skapa den bästa serviceupplevelsen i vår bransch. Det innebär inte att kunden alltid har rätt, men det innebär att våra kunder alltid ska få ett bra servicebemötande, oavsett fråga och ärende. Vi är lika passionerade kring digitalisering och de använder ett flertal av marknadens bästa verktyg för att kunna möta våra kunder i den kanal hen föredrar.
Hållbarhet är ryggraden i allt vi gör och vi är starka anhängare av reparation och återbruk och för vår designikon - Sjöstrands Espressomaskin så har vi skapat en cirkulär affärsmodell. Det ger en mer komplex serviceprocess men för oss är det självklart att vi ska erbjuda maskiner som vi kan hålla i bruk så länge som möjligt. Och många verkar hålla med oss så vi växer snabbt på många marknader och vårt team i Stockholm likaså.
Nu söker vi dig som brinner för hållbarhet och kundservice. I rollen som kundserviceagent hanterar du ärenden via mail, webformulär och social media, allt i ett system, Live Agent. Tjänsten är timbaserad/deltid och det finns en stor möjlighet att påverka ditt arbetsschema och antal timmar. För dig som studerar på universitet eller högskola så är rollen perfekt att kombinera med pågående studier.
Vi söker dig som:
har en stor passion för utmärkt service.
har en god kommunikationsförmåga i skrift
är kreativ och med stark problemlösningsförmåga
är nyfiken på att hitta lösningar och interagera med kunder
tidigare erfarenhet av kundservice och att arbeta i ärendehanteringssystem är meriterande men inte ett krav.



Om du just nu studerar på högskola eller universitet så är detta ett utmärkt tillfälle att kunna kombinera arbete och studier.
Som person är du:
strukturerad och har en god förmåga att organisera ditt arbete
har lätt att anpassa dig till nya situationer och är nyfiken på att prova nya saker
är en lagspelare



Vi tror du delar vår passion för miljö och vår ambition att förändra den pågående klimatkrisen.
Vi ser fram emot din ansökan! Visa mindre

Is digital your first-hand choice of media? Is e-shopping part of your routine? Do you enjoy finding new trends and visual statements on social media? Is writing an area of comfort and expression? Would you want to explore the whole world of content creation, from idea to finished product, from picture to text? Then join us as our Junior Content Marketing Manager! We’re now looking for a driven Junior Content Marketing Manager to join our global e-commerce team and help us shape the exciting journey we have in front of us.
Sjöstrand has set an ambitious plan to increase the reach of our brand, and deliver personalised communication based on behaviour. As Junior Content Marketing Manager, you will have a golden opportunity to grow together with Sjöstrand. Learning everything there is to understand about the digital media landscape and e-commerce. Together we will reach the defined goals and change the way we work with marketing and sales. As Junior Content Marketing Manager, you will be part of the global e-commerce team, located in Stockholm, Sweden, and work closely with our colleagues in Sales, and Logistics. You will get to work on an international level, serving markets such as Germany, France, Sweden, and U.K. in online channels such as websites, e-commerce, newsletters, and social media. The role is part time with a great opportunity to define the working hours/scheduling to be able to combine with ongoing studies. Together we will improve our customer communication throughout the funnel, worldwide!
For the Junior Content Marketing Manager role, we expect you to have knowledge of:
· Producing visual content for web and social media.
· Skills in Adobe Creative Suite, especially Photoshop, Illustrator, and Premiere Pro.
· Good communicational skills, grammar in writing is no problem.
· Understanding of SEM.
· Creative thinking and passion for problem solving.
· A high level of curiosity on customer needs.
· Good skills in English, both written and spoken.
· Other languages are a plus
We believe you as a person has:
An exam or ongoing education in Media Technology, Digital Media Marketing, or similar.
A strong will in learning and understanding today’s field of digital marketing.
Structured, well organized with a high level of time management.
Adaptive and with a passion for trying new things.
A team player attitude, balanced with an ability to work independently.
An eye for design and graphics.
Strong drive and is motivated by working in a fast-paced environment.
A passion for the environment, and a will to change the climate-crisis. Visa mindre