Lediga jobb Mercell CTM AB i Stockholm

Working at Mercell  At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission
We are growing our Buy-Side Sales teams and looking for ambitious Sales Executives to join us in several markets. 
Our Sales Executives are at the heart of Mercell’s mission. You’ll be a trusted advisor to public sector customers, guiding them through the buying journey and showing how Mercell’s solutions can help them achieve efficiency, compliance, and real impact for society. You’ll manage the entire sales cycle – from prospecting and qualifying leads (both inbound and outbound) to running demos, negotiating terms, and closing deals. With each success, you’ll help strengthen Mercell’s presence in your market and expand our growing community of public sector partners.

You’ll thrive in this role if you bring experience in:
Managing a full B2B SaaS sales cycle, ideally within public sector or complex stakeholder environments
Consistently achieving and exceeding targets, while building long-term customer relationships
Driving outbound pipeline growth and identifying new opportunities in your market
Engaging with senior stakeholders and decision makers, building trust and credibility
Explaining the value of technical or SaaS solutions to a wide range of audiences
Thriving in a fast-paced, agile, and collaborative environment, where change is part of growth
Excellent communication and presentation skills in English and at least one of the following languages: Swedish, Norwegian, Danish, Dutch

Why to join us? 
Contribute to a mission-driven company improving how public money is spent 
Be part of a fast-growing, international SaaS company with strong Nordic roots
Work in an agile, collaborative environment where your ideas make an impact
Competitive compensation, benefits, and opportunities for career growth 
Hybrid flexibility, combine office presence with remote work


Start date: As soon as possible Duration: Full time Workplace type: Hybrid Locations: Sweden, Norway, Denmark, United Kingdom, Netherlands (candidates need to be already based in one of these locations) 

Has this sparked your interest?
Apply now and join our team!
Application Deadline: 15.10.2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
We are growing and thus, hiring multiple Sales Executive roles across our Buy-Side business in different markets. When you apply, we’ll review your profile and match it with the most relevant opportunity based on your experience, language skills, and market knowledge. We will keep you updated accordingly throughout the process. 

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this. Visa mindre

Do you like figuring out the best way to support your customers' needs and ambitions? Do you get energy from talking with people and helping them advance? Then we are looking for you!

As a Value Realization Specialist, you will play a vital role in overseeing the customer onboarding process, ensuring that customers are set up for success with our product. You will work closely with the Customer Success team to manage the entire onboarding process, from sales handover to product enablement and to educating customers on best practices.

The position is full time and hybrid remote. Our offices are located in Stockholm, Halmstad and Linkoping.

Working at Mercell

Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.

Your Mission

You will be part of the Customer Success & Onboarding team responsible for everything around customer onboarding in Sweden and Norway. In total we are a team of ten colleagues, a mixture of Value Realization Specialists and Customer Success Managers. We belong to the bigger Customer Success organization where you will collaborate with 30 colleagues located around Europe.

With an onboarding project you focus on understanding the needs of the customer and discuss their expectations, you create a realistic timeline and implementation approach, configure the platform in a way that best suits their ambitions and goals and ensure the transfer of knowledge by giving training. You are responsible for making sure our customers can use our products to the best of their abilities and needs.

After an onboarding program to Mercell and the new role you will quickly get your own projects and responsibilities, always supported by your team members of course. If you like supporting our customers in the way they use our solutions, understanding their needs, making them enthusiastic about the way we can support their goals and you are not shy in front of a group of people, then we are looking for you!

We see the following qualities as important to thrive and evolve in this role:

- Collaborative spirit

- Positive attitude, with a proactive and can do mentality

- Problem solving mindset and strong on processes

- Curious and a fast learner

- And with a steady customer focus

Core Responsibilities

-
Oversee and manage the customer onboarding process.

- Understand customer context, oversee goals, and provide product information to best serve those goals.

- Educate customers to optimize their product setup for the quickest path to success.

- Improve product adoption and customer retention and help foster positive customer relationships that create a loyal customer base.

- Provide materials to help customers learn best practices to better achieve their desired outcomes.

- Find solutions for optimizing the customer onboarding process and collaborate with the team to implement them.

Required qualifications

To best succeed in this role we believe you have:

- Demonstrable experience in customer onboarding, customer success or consultancy positions

- Experience in project management and able to manage multiple projects simultaneously

- Fluency in Swedish and English, both written and spoken

- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.

Preferred Qualifications

-
A clear customer focus

- Knowledge of TendSign

- Knowledge of the public procurement market in the Sweden

Start: According to agreement
Extent: Full time
Working hours: Office hours
Location: Stockholm, Halmstad, Linkoping

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application.

We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

Application Deadline: 31.01.2023. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.



What we Offer

Mercell is in a very exciting period and you will play an important role in our ambitious journey.

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.



Growth | Curiosity | Courage | Trust



The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Our perks & benefits:

Inclusive culture where you are welcomed to be yourself

Flexible and hybrid work encouraging a work-life balance

Be a part of a collaborative team with high ambitions

Individual development opportunities

Health insurance and pension plan

Competitive salary package

Paid parental leave

Team lunch and fruits

Computer and iPhone/Android

Unlimited coffee, tea and soft drinks

Company events like Friday bars, Summer and Christmas parties and more!

may differ per country/office)

Questions for this position?

We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.

Happy to chat with you!

Cecilia Tengborn, Head of Customer Success and Onboarding

Email: cecilia.tengborn@mercell.com



We may carry out background checks on applicants to verify information t... Visa mindre

Do you like figuring out the best way to support your customers' needs and ambitions? Do you get energy from talking with people and helping them advance? Then we are looking for you!

As a Value Realization Specialist, you will play a vital role in overseeing the customer onboarding process, ensuring that customers are set up for success with our product. You will work closely with the Customer Success team to manage the entire onboarding process, from sales handover to product enablement and to educating customers on best practices.

The position is full time and hybrid remote. Our offices are located in Stockholm, Halmstad and Linkoping.

Working at Mercell

Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.

Your Mission

You will be part of the Customer Success & Onboarding team responsible for everything around customer onboarding in Sweden and Norway. In total we are a team of ten colleagues, a mixture of Value Realization Specialists and Customer Success Managers. We belong to the bigger Customer Success organization where you will collaborate with 30 colleagues located around Europe.

With an onboarding project you focus on understanding the needs of the customer and discuss their expectations, you create a realistic timeline and implementation approach, configure the platform in a way that best suits their ambitions and goals and ensure the transfer of knowledge by giving training. You are responsible for making sure our customers can use our products to the best of their abilities and needs.

After an onboarding program to Mercell and the new role you will quickly get your own projects and responsibilities, always supported by your team members of course. If you like supporting our customers in the way they use our solutions, understanding their needs, making them enthusiastic about the way we can support their goals and you are not shy in front of a group of people, then we are looking for you!

We see the following qualities as important to thrive and evolve in this role:

- Collaborative spirit

- Positive attitude, with a proactive and can do mentality

- Problem solving mindset and strong on processes

- Curious and a fast learner

- And with a steady customer focus

Core Responsibilities

-
Oversee and manage the customer onboarding process.

- Understand customer context, oversee goals, and provide product information to best serve those goals.

- Educate customers to optimize their product setup for the quickest path to success.

- Improve product adoption and customer retention and help foster positive customer relationships that create a loyal customer base.

- Provide materials to help customers learn best practices to better achieve their desired outcomes.

- Find solutions for optimizing the customer onboarding process and collaborate with the team to implement them.

Required qualifications

To best succeed in this role we believe you have:

- Demonstrable experience in customer onboarding, customer success or consultancy positions

- Experience in project management and able to manage multiple projects simultaneously

- Fluency in Swedish and English, both written and spoken

- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.

Preferred Qualifications

-
A clear customer focus

- Knowledge of TendSign

- Knowledge of the public procurement market in the Sweden

Start: According to agreement
Extent: Full time
Working hours: Office hours
Location: Stockholm, Halmstad, Linkoping

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application.

We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

Application Deadline: 31.01.2023. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.



What we Offer

Mercell is in a very exciting period and you will play an important role in our ambitious journey.

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.



Growth | Curiosity | Courage | Trust



The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Our perks & benefits:

Inclusive culture where you are welcomed to be yourself

Flexible and hybrid work encouraging a work-life balance

Be a part of a collaborative team with high ambitions

Individual development opportunities

Health insurance and pension plan

Competitive salary package

Paid parental leave

Team lunch and fruits

Computer and iPhone/Android

Unlimited coffee, tea and soft drinks

Company events like Friday bars, Summer and Christmas parties and more!

may differ per country/office)

Questions for this position?

We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.

Happy to chat with you!

Cecilia Tengborn, Head of Customer Success and Onboarding

Email: cecilia.tengborn@mercell.com



We may carry out background checks on applicants to verify information t... Visa mindre

Working at Mercell

Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities, primarily in the business to government space.

We are driven to help public sector buyers easily execute procurements in a compliant and transparent manner. At the same time we open up the public procurement space to all suppliers, from small local businesses to multinational enterprises.

We do this by making big scale buying easy, strategic sourcing simple, and monitoring the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.

Your Mission

As our new Group Director Customer Success you will have the opportunity to shape the future of Mercell through this exciting and impactful role. You will lead the group function that is responsible for the complete post sale customer lifecycle engagement for Mercell to ensure the successful adoption and usage of Mercell Products. You will report directly to the Chief Customer Office (CCO) and lead a team of Customer Success Managers and
Digital Success Engagement who are located across our Mercell offices.

The success for the Group Director Customer Success is defined by high customer success that results in subscription renewals, financial business performance, employee engagement as well as customer advocacy and referenceability.

We see the following role characteristics as important to thrive and evolve in this role:

Pace and Variety of Activities

Sense of urgency for goal achievement

Multiple, simultaneous activities

Fast-paced environment

Focus

- Results focus

- Innovative and creative problem solving

- Engage commitment of others

Decision-Making

Problem solving orientation

Risk taking

Quick decision making in response to changing conditions

Communication and Collaboration

Extroverted, confident, enthusiastic, persuasive

Influences, stimulates others to action

Collaboration focused on results

Delegation and Leadership Style

Strong leadership based on generalist expertise, knowledge of systems

Delegation of details as necessary, with follow up on timeliness and quality

Accountability for results

Core Responsibilities

-
Customer Success First:
The Group Director Customer Success is responsible to create a culture and mindset within the function where the Customer Success with Mercell Products is considered as first priority. After all, we own customer loyalty for Mercell!
-
Business Growth:
The Group Director Customer Success is responsible to contribute to the overall business growth of Mercell Products. This growth is on the one hand measured in Annual Recurring Revenue (revenue from subscriptions) and Customer Lifetime Value (total revenue per customer over the lifetime). A key contributor to the business growth is maximising retention and also highlighting key expansion, upsell and cross-sell opportunities for products and our service portfolio.
-
Scalability:
The Customer Success function is responsible to continuously implement and roll-out processes, tools, methodologies and empowerment that accelerate the initial as well as subsequent adoptions of Mercell Products functionalities in a standardised, transparent and scalable manner.
-
Customer Outcomes:
The Customer Success function ensures customers are delighted with the service and support experience. Customers Success Plan driven engagements ensure a clear path to Mercell Product adoption. Customers initially deploy Mercell Products in a fast, cost effective manner, new and additional functionality is adopted regularly and the solution is performance optimised to ensure Mercell Products continuously adds measurable and visible value to our customer’s business.

-
Competitive differentiation:
Our competitive differentiation is not only the integrated solution that Mercell provides but also the relationship satisfaction. The Customer Success function ensures that customers are delighted with the quality and relevance of the service and support they receive for Mercell Products.

-
Engagement and Delivery:
The Customer Success function ensures we have “customer success first” driven engagements across our service portfolio. We will be the trusted advisory to our customers on the journey to Mercell Products and our customers “never walk alone” on their digital transformation journey. We deliver high quality and high value services to implement and support the customer solution and provide a feedback loop to product development

-
Brand Protection:
Although the focus is on a pro-active approach, issues will occur. The Group Director Customer Success is responsible to ensure we have structures in place that will deal with issues in a fast, effective manner that is relevant to the business criticality.

-
People:
Furthermore, the Group Director Customer Success is responsible to ensure a working environment where top talents are attracted, engaged, appreciated and retained.


Required Qualifications

- Extensive experience and proven track-record of implementing scalable processes and way-of-working within customer success, value management and realisation.

- Strong leadership experience and managing international teams.
- CxO level communication skills/senior stakeholder management.

- Ability to manage internal and external client expectations on requirements and deliverables.

- Adaptability and flexibility to manage deadline pressure, ambiguity and change.

- Ability to travel within our Mercell locations in Europe (up to ~30%).

- Fluent in English.

Preferred Qualifications

- Strong understanding of the SaaS business model, sales cycle and customer success excellence.

- Strong writing, presentation, mentoring, decision-making, communication, facilitation skills.

- Negotiating skills within a context of high political sensitivity and conflicting interests.

- Ability to utilize a combination of leadership and persuasion skill sets.




Start date: As s... Visa mindre

Do you like figuring out the best way to support your customers' needs and ambitions? Do you get energy from talking with people and helping them advance? Then we are looking for you!

As a Value Realization Specialist, you will play a vital role in overseeing the customer onboarding process, ensuring that customers are set up for success with our product. You will work closely with the Customer Success team to manage the entire onboarding process, from sales handover to product enablement and to educating customers on best practices.

The position is full time and hybrid remote. Our offices are located in Stockholm, Halmstad and Linkoping.

Working at Mercell

Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.

Your Mission

You will be part of the Customer Success & Onboarding team responsible for everything around customer onboarding in Sweden and Norway. In total we are a team of ten colleagues, a mixture of Value Realization Specialists and Customer Success Managers. We belong to the bigger Customer Success organization where you will collaborate with 30 colleagues located around Europe.

With an onboarding project you focus on understanding the needs of the customer and discuss their expectations, you create a realistic timeline and implementation approach, configure the platform in a way that best suits their ambitions and goals and ensure the transfer of knowledge by giving training. You are responsible for making sure our customers can use our products to the best of their abilities and needs.

After an onboarding program to Mercell and the new role you will quickly get your own projects and responsibilities, always supported by your team members of course. If you like supporting our customers in the way they use our solutions, understanding their needs, making them enthusiastic about the way we can support their goals and you are not shy in front of a group of people, then we are looking for you!

We see the following qualities as important to thrive and evolve in this role:

- Collaborative spirit

- Positive attitude, with a proactive and can do mentality

- Problem solving mindset and strong on processes

- Curious and a fast learner

- And with a steady customer focus

Core Responsibilities

-
Oversee and manage the customer onboarding process.

- Understand customer context, oversee goals, and provide product information to best serve those goals.

- Educate customers to optimize their product setup for the quickest path to success.

- Improve product adoption and customer retention and help foster positive customer relationships that create a loyal customer base.

- Provide materials to help customers learn best practices to better achieve their desired outcomes.

- Find solutions for optimizing the customer onboarding process and collaborate with the team to implement them.

Required qualifications

To best succeed in this role we believe you have:

- Demonstrable experience in customer onboarding, customer success or consultancy positions

- Experience in project management and able to manage multiple projects simultaneously

- Fluency in Swedish and English, both written and spoken

- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.

Preferred Qualifications

-
A clear customer focus

- Knowledge of TendSign

- Knowledge of the public procurement market in the Sweden

Start: According to agreement
Extent: Full time
Working hours: Office hours
Location: Stockholm, Halmstad, Linkoping

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application.

We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

Application Deadline: 17.12.2023. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.



What we Offer

Mercell is in a very exciting period and you will play an important role in our ambitious journey.

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.



Growth | Curiosity | Courage | Trust



The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Our perks & benefits:

Inclusive culture where you are welcomed to be yourself

Flexible and hybrid work encouraging a work-life balance

Be a part of a collaborative team with high ambitions

Individual development opportunities

Health insurance and pension plan

Competitive salary package

Paid parental leave

Team lunch and fruits

Computer and iPhone/Android

Unlimited coffee, tea and soft drinks

Company events like Friday bars, Summer and Christmas parties and more!

may differ per country/office)

Questions for this position?

We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.

Happy to chat with you!

Cecilia Tengborn, Head of Customer Success and Onboarding

Email: cecilia.tengborn@mercell.com



We may carry out background checks on applicants to verify information t... Visa mindre

Mercell is going through an exciting transformation, and we are looking for you who are curious and up for a challenge. You will be a central part in a growing Design community, a cross-European team - improving and evolving services with big impact in the daily lives of thousands of people.

Who are you?

We are looking for a person that is curious about exploring new and intuitive ways to create the best user experience. You thrive when you get to use your skills and insights to optimize and shape the experience to ensure that our users are in the center of the design process, and that our solutions deliver in accordance to our business goals.

To succeed in this role we believe you need to be solution oriented, fearless and have ability to function in a high-pace environment. We are looking for UX Designers who can work end to end - from research to implementation, with a high level of team collaboration.

Tasks and Responsibilities

You will be working in a multidisciplinary product team. To ensure consistency we also focus on keeping a tight collaboration between designers across teams.

Some of your common tasks and responsibilities will be:

- User- and market research
- Journey mapping
- Sketching and prototyping in different levels of fidelity
- Collaboration with the design team
- Contribution to the design system
- Testing
- Workshop facilitation
- Collaboration with your product team


Requirements

- Relevant experience as a UX Designer
- Minimum three years of relevant education within UX Design, Interaction Design or other relevant subjects
- Up to speed on working in Miro and Figma
- Fluent in English, written and spoken
- Good visual communication skills and a strong commitment to the user experience


Portfolio - Please upload your portfolio. In the application you will be given two options, either file or link.

Start: According to agreement
Extent: Full time, Permanent
Working hours: Flex
Location: Stockholm, Linköping, Oslo

Deadline 31st of October. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.

What we offer?

Mercell continuously provides great opportunities for growth within the organisation. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.

The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Mercell is in a very exciting period and you will play an important role to enable our future development. If you are interested in building a career with a fast-growing and well-funded software company with ambitious plans, then you might be the person we are looking for!





Growth | Curiosity | Courage | Trust





Now you know us, and we hope to get to know you and look forward to receiving your application!



Questions for this position?
Contact Julie Otterdal at julie.otterdal@mercell.com. Visa mindre