Lediga jobb Loopia Group AB i Stockholm

About the company
Team.blue is a leading European digital services company, empowering businesses to build and grow their online presence. We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region (formerly Loopia Group).
In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals across Sweden, Finland, Czechia, Slovakia, Hungary, and Serbia, ensuring a best-in-class, sales-driven, and customer-centric approach. You will be responsible for shaping the future of customer success, harmonizing tools and processes across the region, and driving a stronger commercial focus in customer interactions.
This role sits on the Nordics & CEE management team and reports to the Group Chief Revenue Officer of team.blue.
Key Responsibilities
• Define & Implement Strategy – Transition customer service into customer success, increasing the focus on sales and retention while maintaining high service quality.
• Lead & Develop Teams – Inspire and coach regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
Optimize Processes & Tools – Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
• Drive Commercial Success – Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
• Collaborate Across Functions – Work closely with Commercial, Product, and Tech teams to enhance the overall customer journey.
• Lead Change & Integration – Manage the transition as team.blue integrates platforms and harmonizes support operations across the region.


Who You Are
• Experienced Leader – 10+ years in customer success, customer service, or commercial operations, preferably in a technical, multi-market environment.
• Strategic & Hands-On – Ability to set a vision for transformation while engaging in operational execution.
• Sales & Customer-Centric Mindset – Strong understanding of driving revenue through customer success.
• Change Management Expertise – Proven track record in leading large-scale transitions across multiple markets.
• Excellent Communicator – Able to align and inspire teams at all levels.
• Fluent in English – Additional languages from the region are a plus.
Why Join team.blue?
• Lead a High-Impact Transformation – Drive the shift from customer support to customer success in a fast-growing tech company.
• Regional Leadership Role – Influence customer success across six countries while shaping strategy at the group level.
• Part of a Strong Leadership Team – Work directly with top leaders across team.blue.
• Career Growth & Development – Be part of a company investing in its people and the future of customer success.
We look forward to welcoming our new Chief Customer Success Officer to team.blue! Visa mindre

Loopia Group is now looking to strengthen its management team with the recruitment of a Chief Customer Success Officer. This is a new position and is viewed crucial for Loopia Group to deliver on their growth journey towards becoming the greatest domain and hosting provider. Loopia Group is looking for a change leader and the new role will be responsible for the development of an efficient and productive Customer Service Organization with an outstanding service as well as putting the customer in focus. The role is established at the management C-level. Loopia Group is a leading European web services and hosting business with its largest operations in Sweden, Norway, Finland, Slovakia, Czech Republic, Hungary and Serbia.
Background and experience:
•Documented experience from customer services functions, preferably complex and “technical”, with several geographical units
•Customer experience with insight and understanding of customer needs and how to contribute to the customer’s success
•Documented experience from successful results in processes, ideally from a matrix environment with multiple stakeholders
•Leadership experience with successful track record of building and managing teams
•Experience from managing larger change assignments successfully and from prioritizing independently
•Experience of working in an international business environment is an advantage
•University degree, M Sc or BA or equivalent is an advantage
•Excellent command of English, both spoken and written
Please contact us for further information about the role. Visa mindre