Lediga jobb Broadridge Trading and Connectivity Solutions AB i Stockholm

We are looking for a Team Leader based in Stockholm, Sweden, who will oversee our Customer Support team consisting of 5 to 10 Technical Account Managers (TAMs), located both locally and remotely across Europe.

In this role, you will be assigned a few client accounts to manage directly, but your primary responsibility will be to lead a team of dedicated to supporting Broadridge customers and handling all requests related to our Principal Trading Products. You will be reporting to the Customer Success Manager Continental Europe.

Success in this role requires balanced knowledge of the financial industry, technology, and our products to ensure our clients’ system requests and issues are addressed in a timely and effective manner.

This is a hybrid position, offering the flexibility of working both on-site and remotely, aligning with our commitment to adaptable work arrangements.

Responsibilities of the Team Leader:

Manages a few clients directly, typically high-profile ones.
Leads a team of 5 to 10 Technical Account Managers (TAMs) and, in this capacity:
Acts as an escalation point for the team and for clients.
Escalates critical outages to senior management and technical groups to secure additional support.
Assists the team in investigating and managing serious incidents, utilizing technical expertise and a deep understanding of the business and our products.
Works with TAMs to share your technical expertise, provide guidance, and brainstorm solutions.
Coordinates the team, develops best practices, and communicates changes across the organization.
Supports the team in reducing their overall backlog.
Regularly reviews metrics to ensure team efficiency.
Reviews staff performance and assists with HR-related matters. (Year-end reviews…)
Develops, writes, and ensures the implementation of technical best practices and troubleshooting manuals.
Develops strong relationships with Product and Engineering teams.
Provides operational oversight and guidance to ensure adherence to Customer Success Best Practices.
Builds and maintains strong client relationships to ensure a high level of client satisfaction.
Conduct and Assist TAMs in their weekly and Business reviews with clients either on-site or by phone


Qualifications/Education:

Bachelor’s degree in business operations, computer science, or a related field.
At least 5-10 years of experience in a client-facing role within the financial technology industry.
Senior experience mentoring, training, and collaborating with individuals or teams.
Operational experience with Capital Markets/Post-Trade functions, including equities, options, derivatives, securities lending, or prime brokerage.
Excellent communication and interpersonal skills, enabling effective collaboration with clients and internal stakeholders.
General technical acumen, including strong proficiency in Linux and scripting. Visa mindre

We are looking for an Engineering Team Lead to our BTCS-team.
Below follows a general description of what the position entails and what the responsibilities are.
People
Line manager for a given team or multiple smaller teams working in the same area
Responsible for people's growth:
Guidance on setting goals and following up on goals.
Training and development: request/understand the need for extra learning.
Career coaching.
Responsible for successful newcomers onboarding, leavers offboarding, handover and knowledge transfer, and overall employee experience of their respective team.
Responsible for the performance review, recognition, and compensation
Responsible for administrative work (time off planning, vacation scheduling, approvals, compliance training).

Team
Assess the team's needs in terms of resources in relation to the delivery requirements
(Capacity planning and risk assessment) and allocate talent based on delivery priorities
Drives the recruitment (final interview, hire decision).
Responsible for the team's performance and set goals.
Escalation points for their team (external stakeholders: Product team, Release director, customer Success, TSD, Engineering management etc.).

Technical Guidance
Ensures the proper technical guidance, mentorship, and support are given to team members in order to take the best technical solutions
Assist team members in solving complex technical problems and making design decisions.
Ensures adherence to coding standards, best practices, and maintainability.
Maintains and aligns the tech debt backlog in accordance with the product/strategy roadmap and makes sure we're addressing it along the business topics.

Delivery and Product
Makes sure that the team delivery is on time, of good quality, and relevant:
Actively contributes to the roadmap and the success of the product (unity of the product, correct logic).

Individual Contribution
Contribute as per area of expertise (DEV/QA/Tech Architect/SM). Visa mindre

Broadridge is hiring!
We are seeking an Office Manager to join our growing team in Stockholm! We are looking for someone to assist the Site Leader, local Leadership Team, HR, IT Support and associates when they need help.
Responsibilities
· Own the security and reception zone;
· Day-to-day contact with property managers, suppliers and vendors;
· Welcome guests and assist with coffee and lunches in connection with meetings;
· Coordinate meetings and events in the office, both internal and external, such as trainings, Town Halls, party's, Fika, etc;
· In charge of company policies (travel, guests, Robin app, health & safety related topics);
· Purchase of office supplies, office equipment, gifts, other;
· Travel arrangements, flights, taxi and hotel bookings;
· Assist Local Site Lead, Leadership Team, Finance and IT Team;
· Prepare documents for contract signing for procurement team, sales ops team and legal team, scan, print and posting them.
Your profile:
· Minimum 2 years experience in a similar role
· Experience in customer service will be a plus
· Knowledge of basic bookkeeping principles and office management systems and procedures
· Excellent in writing and speaking in English
· Organized with the ability to prioritize Visa mindre

The Team Lead

Defines the direction and vision of a small, dedicated team within CS structure and ensures efforts and changes are in line with the company strategy.

The role is mission-critical and provides excellent exposure to fast-paced, high-tech environments spanning trading solutions across many product types and exchanges.

The successful candidate is experienced, expected to have a good set of IT skills in conjunction with a keen interest in the financial markets.

You will provide the necessary assistance via email, phone, and on the trading floor. This involves technical troubleshooting, performance, network analysis, and working directly with the end users on functional requirements such as risk and pricing. The support requests will come directly from traders or the first-line support staff working with them. Active monitoring and acting proactively to market changes is desirable by our clients.

This role requires frequent interactions with colleagues in various geographical locations around Europe, Asia, and America. As a result, there are occasional travel requirements.

Responsibilities

Provide ad-hoc Technical Support to the team, customers, including troubleshooting and resolution, through phone calls, emails, and face-to-face meetings.

Manage your client portfolio to ensure excellent customer service is offered consistently.

Work collaboratively with the designated clients’ members by implementing key functionalities to facilitate the adoption of product features to achieve business goals.

Acting as the interface between the end users at the customer site and BTCS’s Engineering team by Liaising with the engineering team on faults that require code changes

Experience

Good knowledge of Tbricks system processes
Ideally up to 3 years of experience
Ability to understand technical specifications and analyze log files
Ability to think logically and methodically.
Strong troubleshooting and analysis skills
Strong attitude towards learning new technologies and methodologies
Analytical skills Visa mindre

At Broadridge Trading and Connectivity Solutions (BTCS) we put our clients first. That’s why the product team is at the heart of our organization and has all the freedom in defining and building the products that make the success of our customers and ours.
You will join an international team of several Product Managers and one Product Designer, working directly with the heads of Product based in London and Stockholm. Together, you will contribute to build class-leading trading applications and drive the next UI/UX strategy for our Agency and Principal Trading products.


Responsibilities
Collaborate with product managers and engineers across multiple agile teams, as well as customers, to deliver products and features
From wire-framing to user flows and prototypes, design solutions to solve complex problems
Iterate and refine solutions with the technical teams depending on feasibility and cost, and back and forth with them until the delivery of the product
Contribute to build and develop our design system
Stay up-to-date with the latest industry trends, best practices, and emerging technologies in UI/UX design and trading software.
Help refine our strategy and processes



Experience
Experience in UX Designer role on financial or business applications
Strong ability to be a team player, as well as autonomous when prioritizing missions
Engaging communicator to present concept and rationale behind solutions
Mastery of design and prototyping tools such as Figma, Sketch, Adobe XD



Why join us?
We are a team of passionate collaborators who value expertise, knowledge-sharing and conviviality
We are full of innovative projects. If you love cracking difficult problems you will love working here
We offer a great working environment, with flexible hours, hybrid remote work arrangement and social events
We have been implementing Agility and Scrum for 10+ years now, it is the perfect place to grow as a Product person, be part of an experienced team to share knowledge and methodology, and try new ways of working. Visa mindre

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
You will be reporting to the Data Operations Team Lead and be part of the Operations Office, working closely with the key business stakeholders to advance the technical strategy of the platform, system integrations, optimizations and strategical usage of Jira ecosystem in BTCS.
Main responsibilities:
•Develop and optimize our Atlassian Suite and its related workflows;
•Create custom changes/scripts with Python, Groovy to our Technology Stack;
•Planning and executing integration of Atlassian systems with other platforms;
•Manage, find solutions, execute on both routine, development and ad-hoc requests;
•Contribute to the governance, prioritization and roadmap of the developments together with the team;
•Create and maintain system workflow documentation.
Requirements:
•Strongly motivated individual, problem-solver with a strong technical background that worked in mid-size companies where was assigned with various tasks and can think out-of-the box;
•Experienced in Python, Linux, My and knowledge of Atlassian products (Jira, Confluence, Bitbucket, Bamboo);
•Experience in Java is considered as a strong advantage;
•Skilled in gathering the business stakeholders' requirements definition, undertaking analysis, system and software architecture design and implementation, customizing and tools integrations;
• Knowledge of Access management /Active Directory;
•University degree in Computer Science, Engineering, Science, or relevant studies;
Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.
Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions — powering connectivity and multi-asset trading across global markets. Visa mindre

Responsibilities
Drives multiple product releases in partnership with product strategy
Establishes engineering practices and applies them consistently across his teams in order to deliver high-quality products
Acting as the leader of engineering within a business line
Responsible for people management, people growth, newcomers onboarding and employee experience for his respective business line
Leads by example, creating a healthy and professional people culture around him/ her, encouraging creativity, growing and inspiring others
Defines an accurate and fair resource allocation, based on impact analysis and proactive forecast timeline
Detects and mitigates release risk either directly or in collaboration with other strategic and operational role



Experience
5-10 years of experience in software development management
Experience in Fintech is considered a must
Strong and impressive track-record of accountability and performance delivery, leading teams to meet or exceed objectives
Proven ability to build and lead a high-performing, innovative team
Ability to identify opportunities and challenges in the marketplace, with constant evaluation of technological advancements and innovation to mitigate impediments and drive success
Strong knowledge of OOP and design principles. Functional programming is a must
Can steer a legacy codebase towards a better, more usable shape
Strong knowledge of C++, UNIX, Script languages
Strong reasoning and algorithmic skills
Excellent communication skills
Good English Visa mindre

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team!
Are you interested in working for the global market leader in trading technology?
As Quantitative Developer you will be responsible for the quantitative software (systems, applications or mathematical models) development function, including the mathematical / numerical / algorithmic analysis and/or design, development, troubleshooting, and debugging of the software.


Responsibilities:
Design and development of quantitative applications for our principal trading platform in C++
Mathematical modelling of financial markets: pricing models, volatility models, volatility management
Performance analysis and optimisation of quantitative applications



Your profile:
Diploma or degree holder in Computer Science/Software Engineering or related disciplines
Minimum of 5 years of working experience in a related field
Comprehensive knowledge of C++
Good understanding of quantitative finance and price modelling Visa mindre

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team!
Are you interested in working for the global market leader in trading technology?
We are now accepting applications for our next successful Technical Account Manager at our office in Stockholm.

Role Overview
As a Technical Account Manager for Principal Trading, your main responsibility will be to provide top-notch customer service to various banks and trading firms that use our sophisticated trading software. Your typical day involves solving complicated problems with colleagues and clients, providing system setup, modifying configuration, and helping to identify solutions to our clients’ trading needs.
A big part of the role is also centered on troubleshooting potential problems that a customer might encounter when running a complex system. You will in many ways act as a communicator in the layers between our customers, developers and product managers.
The role is mission-critical and provides excellent exposure to fast-paced, high-tech environments spanning trading solutions across many product types and exchanges.
The successful candidate is expected to have a good set of IT skills in conjunction with a keen interest in the financial markets.
You will provide the necessary assistance via email, phone, and on the trading floor. This involves technical troubleshooting, performance, network analysis, and working directly with the end users on functional requirements such as risk and pricing. The support requests will come directly from traders or the first-line support staff working with them. Active monitoring and acting proactively to market changes is desirable by our clients.
The selected candidate will be based in Stockholm working with other departments that are based in offices across EMEA. The Stockholm office is predominantly responsible for Broadridge Trading and Connectivity Solutions (BTCS) customers located in the Nordic and potentially across Europe.
This role requires frequent interactions with colleagues in various geographical locations around Europe, Asia, and America. As a result, there are occasional travel requirements.
Responsibilities
Provide ad-hoc Technical Support to customers, including troubleshooting and resolution, through phone calls, emails, and face-to-face meetings.


Manage your client portfolio to ensure excellent customer service is offered consistently.


Work collaboratively with the designated clients’ members by implementing key functionalities to facilitate the adoption of product features to achieve business goals.


Acting as the interface between the end users at the customer site and BTCS’s Engineering team by Liaising with the engineering team on faults that require code changes


Occasional visits to Nordic-based customers (trading floors and technical staff)


Optimize customer usage of BTCS products via training, tuning, and providing consultancy.


Maintain expert knowledge of BTCS Trading products and services through training and self-study.


Enhancements to the BTCS products to fulfill customer needs, such as development of trading strategies, custom pricing models, and integration with 3rd party systems.


Perform Tbricks system back-end upgrades (command-line interface on Red Hat)


Enter case information into our tools to ensure appropriate resolution management is achieved.


Work closely with Sales team to identify new opportunities within existing relationships

Your profile
Passion to learn if you are missing any of the skills below.


Motivated and able to work within a team


Linux command-line utilities.


Nice to have Unix shell scripting (bash, python, etc)


Familiarity with networking (basic topology, troubleshooting, UDP/TCP stack)


Understanding native exchange protocols such Itch, Ouch and FIX


An Interest in finance and electronic trading solutions in particular.


strong relationship management skills and experience and an ability to plan strategically


Experience in working with cross-functional/cross-departmental and virtual teams


Must demonstrate strong complex problem-solving capabilities


Good communication skills in English, both oral and written Visa mindre