Lediga jobb Tobii AB i Stockholm

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction.
Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII).
We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering.
The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobii’s hardware and software solutions after purchase.
Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management, Engineering and Supply Operations.
You will manage a distributed team in Sweden, Japan, China and Korea, ensuring efficient case handling, clear ownership and strong collaboration across regions. A unique opportunity to lead a global support team while staying close to both the technology and the customers. Insights from your team help identify patterns, resolve complex issues and contribute to improving the next generation of Tobii products.
Your mission
• Lead and develop a global team delivering post sales technical support across hardware and software products
• Ensure cases are handled professionally, efficiently and with clear ownership from start to resolution
• Set goals for the team and team members and secure execution
• Provide onboarding, mentoring and coaching to team members
• Identify recurring issues and escalate them to Product Management and Engineering
• Coordinate support processes, action plans and ways of working across regions
• Remove obstacles for the team and ensure focus, efficiency and high service quality
• Act as the bridge between customer support and internal product development
• Represent the team toward management and ensure clear internal communication
We hope you have
• An academic background within Psychology, Neuroscience, Computer Science or a related field
• Experience leading a distributed team and building a collaborative environment
• Several years in customer-facing roles, ideally within technical or systems support
• Strong technical understanding and the ability to troubleshoot across hardware, firmware and software
• Experience collaborating with engineering teams to investigate technical issues
• Strong analytical and problem-solving skills
• Business level English in speaking and writing
Who are you? You are a hands-on and collaborative leader who enjoys working where customers, technology, and product development intersect. You bring a strong sense of ownership and a succeed together mindset.
You are technically curious and enjoy diving into complex issues, identifying patterns and working with engineering and product teams to find the root cause.
As a leader, you stay close to the work and support your team in their daily cases. You create clarity, collaborate with stakeholders across the organization and ensure the team delivers efficient and high-quality technical support.
The recruitment process Applications are reviewed on an ongoing basis. Please submit your application today, we look forward hearing from you! Visa mindre

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have developed technology that understands human attention and intent. Our technology powers scientific research, immersive XR, assistive solutions, and advanced human machine interaction. Headquartered in Stockholm and listed on Nasdaq Stockholm, Tobii operates across Europe, North America, and Asia. 
We are looking for an analytical and driven Algorithm Developer with emphasis on Computer Vision and Machine Learning to join one of our core algorithm teams and contribute to the next generation of eye tracking technology.  
  The Opportunity  You will join one of our dedicated algorithm teams working at the core of Tobii's next generation platforms for XR/smart glasses or screen based and assistive devices. In close collaboration with data acquisition specialists and cross functional software and hardware teams, you will help advance eye tracking technology across XR and screen based products. 
  In this role, you will drive end to end, data driven algorithm development, from structuring and analyzing large scale datasets to designing, training, evaluating, and deploying production grade computer vision and machine learning algorithms on edge/embedded devices. With a strong daily focus on ML and experimentation, you will implement and optimize robust algorithms that meet strict performance and reliability requirements, while contributing to the tools and pipelines that enable continuous improvement at scale.     Your Mission 

Design and develop production grade computer vision and machine learning algorithms for eye tracking 


Work hands on with data, ensuring correct datasets, running evaluations and performing in depth analysis to understand system behavior and limitations 


Identify performance bottlenecks and propose well motivated improvements grounded in data 


Implement and maintain production quality code primarily in Python within the team’s algorithm library 


Contribute to integration of models into the shared software library owned by the team 


Collaborate closely with firmware, system and test engineers when needed to ensure robust end to end performance 


We hope you have 

MSc or higher in computer science, physics, mathematics or a related field 


Experience in computer vision, machine learning or a closely related area 


Professional experience in Python software development 


Hands on experience training, evaluating and iterating on machine learning models 


Experience performing structured data analysis using Python based tools 


Experience working in agile development teams and modern software practices 


Meritorious: C++ or other compiled object oriented languages Optimizing and deploying Deep Learning models for embedded/edge devices 
  Who Are You?  We are looking for someone curious who enjoys continuous learning through solving challenging problems. You have a strong analytical mindset and enjoy understanding complex systems through data. You are comfortable going deep into evaluation results, questioning assumptions and refining solutions based on evidence.  You take ownership of your work while collaborating closely with others. You understand that algorithm performance is tightly connected to product constraints and real-world deployment, and you balance innovation with pragmatism. 

Apply today  If you are motivated by turning advanced machine learning and computer vision into reliable systems used at scale, we look forward to hearing from you. Selection is ongoing, so we encourage you to apply today! Visa mindre