Lediga jobb Agilent Technologies Sweden AB i Stockholm

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Field Service Engineers help our customers to tackle issues that enable scientists and doctors to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
You will together with a small team of colleagues be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Pathology systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Deliver accurate and timely reporting of service jobs.

Qualifications


6 to 8 years’ experience as customer facing Field Service Engineer, preferably with experience on Medical Devices, Laboratory equipment or similar robotic/electromechanics and fluidics equipment.
Good experience with Computer/Software/Server connected and operated equipment.
You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products.
Verbal and written communication is clear, respectful and timely.
You enjoy travelling and visiting customers.
Proficient level of Swedish and English.

We offer:
A position in an international and dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:
We move diagnostics forward
We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect
We deliver effective diagnostic solutions valued by our customers



We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.
We will make sure you get all the training and development opportunities you need to become the best in your field! Visa mindre

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
For our site in Sundbyberg, Sweden, we are looking for a remote system engineer for our chromatography and/or spectroscopy portfolio.
In this role, you provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. Occasionally, you will visit customer sites for onsite missions.
Your Responsibilities:
Processing of technical and applicative customer inquiries by telephone, e-mail, or other remote support tools.
Support for Agilent chromatography and/or spectroscopy instruments
Support for Agilent and multi-vendor software platforms
Registration and documentation of the provided support services in the SAP CRM system
Maintaining existing and new internal and publicly accessible knowledge bases to optimize customer support
Prepare the service assignments for our field teams (defining the required repair parts and creating repair recommendations for our sales service engineers)
Active co-operation with colleagues from service, sales and support in the national and international environment
Connection between the field organization and the relevant manufacturing plants or R&D
Regular participation in internal product training and thus ensuring our high-quality standards
Regular on-site customer engagements to deepen and consolidate technical and applicative knowledge

Your qualifications
You have a Bachelors or Masters Degree or equivalent in the field of chemistry, instrumental analysis, geology, biology, food chemistry or a related field.
You have very good theoretical as well as practical knowledge in chromatography, mass spectrometry, or spectroscopy. Previous experience with chromatography data systems software is advantageous.
Practical experience in the laboratory and/or with Agilent equipment is advantageous.
Customer-oriented thinking/experience in dealing with customers.
You can analyze complex facts holistically and communicate them in a comprehensible manner.
You have an affinity for error analysis and advanced troubleshooting.
You have an affinity to computers and software.
You have a good teamworking mentality and enjoy working in an international environment.
Understanding of processes and the skill to follow them.
Good knowledge of Swedish and English is required. Knowledge of following other languages are useful, but not required: Dutch, French, Danish, or Finnish.
You have a valid car driver's license.



Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Visa mindre

Job Description
We are looking for an enthusiastic, customer-oriented GC and GC/MS Product Specialist for our Nordics/EMEA organization
In this role:
- You will be accountable for all pre-sales business development activities in your country
- You will be measured by the GC and GC/MS business results in your area of responsibility and your work must secure GC/GCMS product penetration into the Life Sciences, Academia and Applied Markets spaces
- You will interface with the Nordics Sales Team, European marketing group, and other Application specialists within Agilent
Your Main responsibilities include:
- Belonging to the Nordics sales organization, you will be responsible of developing the GC and GC/MS business by supporting all sales channels to ultimately closing orders and keep a motivated and a well-trained sales force
- Maintain close relationship with Agilent key accounts and develop a network of key collaborators and partners that help business growth
- Developing GC and GC/MS funnel and having a clear view of the competitive environment in Nordics using all the available internal tools
- Support all GC and GC/MS related marketing activities and actively develop/engage/propose marketing initiatives at local level
- Team work with other areas of the business establishing partnership and working together with the software, liquid phase or service Agilent team with a clear business focus
Candidate should be ready to travel up to 50% nationally and occasionally internationally.
Sales: Responsible for generating existing and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products. Promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. Creates monitors and revises lead generation plans. Responsible for developing customers and maintaining their satisfaction. Maintains positive ongoing long-term relationships with key customers.
* Proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
* Determines and develops approaches to sales assignments to achieve quota/ strategies
* Leads projects requiring coordination with other functions, organizations
* Solves a broad range of problems of varying scope and complexity
Qualifications
The successful candidate will:
- Have a comprehensive understanding of the GC and GCMS technologies and applications, good understanding of the GC/GCMS business in the Nordic Countries and will have no problem articulating how to further strengthen Agilent's position in this competitive market.
- Being fluent in English while speaking other Nordic languages is a plus.
- Practical laboratory experience in GC and GCMS technologies is a must
- Experience of selling GC and GCMS Solutions into the main Life Sciences and Applied Markets will be an important plus.
Previous Experience and Background
- PhD, Master and/or University Degree in Chemistry, Analytical Chemistry, Food Chemistry, Natural Science or equivalent qualification. In-depth knowledge on gas chromatography (GC, main GC detectors, samplers) and mass spectrometry techniques (EI/CI, single quadrupole, triple quadrupole, TOF/QTOF etc) including sample preparation and a strong application background.
- Good knowledge of the Agilent SW platforms is a strong plus: Chemstation, OpenLab and especially Mass Hunter Quant/Qual with validation experience and notions of statistical analysis and Chemometrics
- Good understanding of the GC and MS technologies and application workflows and needs in target markets (e. g. Food Analysis/Safety, Environmental, Forensics - Toxicology, Metabolomics, Clinical, Pharma, Omics Science).
- 3+ years hands-on experience with GC and GCMS, preferably in a customer facing role or during University studies
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Visa mindre